My husband was in Assisted Living at Hartsfield Village for 13 months before he died. He chose to…read morestop treatment for his colon cancer and to let himself die. It took 13 months and it was during that time he wasat Hartsfield Village He and I were pleased with the comfort care he was getting. The dining room and sitting rooms were attractive and pleasant and there were occasional musical programs. Everyone was supportive and pleasant. This was 5 years ago, and I don't know if there have been negative changes since.

PLEASE READ ALL THESE NEGATIVE VIEWS BEFORE YOU GO IN THERE. I was in the rehabilitation section…read more Absolutely horrible experience at this place. I was there for 7 days of hell. I had a major spine surgery and was not able to get out of bed for at least two days. When I needed to use the bathroom, I turned on the nurse's alarm and no one came and 30 minutes passed. And I ended up urinating in the bed at three different occasions due to no one coming to help me. I just feel as an adult, and you're urinating in your bed that it is just a disgusting feeling. That should have never happened!!!! I gave them plenty of time to come and help me. At one time it was a forty five minute wait, and still no one came. I ended up urinating in my underwear and in my clothes, and so I had to put those in a bag for someone to help me with my laundry. Well that's another story, after a week of being there, I had a full bag of laundry. Every time I asked one of the aides, is anyone going pick up my laundry and they said, let me check and they never came back. So I had to leave my laundry sit in my room. Finally, I ended up giving it to an aid tossing it out into the hallway to her and asking her to take that to laundry. I had my name and my room number written huge, in black marker on both sides of the white bag.Well, needless to say, my laundry got lost!!! At that point I only had one pair of underwear left because I had limited amounts of clothes there. I had nothing to put on because everything was dirty. I tried my best to find out where my clothes were. And why they weren't coming back and went through many channels of talking to people. And nobody was able to help me or find my laundry when I finally went home after 2 days of being home. I called and talked to the administrator and inquired about my lost laundry bag. She said she would look into it. I did not hear from them. After another day, I called back .And they said, oh, we found your laundry. Well, I was surprised, and I asked them to please send it back to me and they insisted I should come and pick it up.Well, this is an hour away from my home.And I still wasn't driving due to my surgery and I told them I cannot. After practically begging them, two days later they sent someone to drop it off to my doorway. The worst part of the stay that there was... I was an extreme pain. I knew the pain medicine had to be given to me by a nurse, not by an aide. I knew I had a wait till specific time to get my medicine. So when that time came, I pulled the buzzer and the aid came about a half hour later, and I asked her for my medicine, and she said she'll get the nurse well about a half hour after that, the nurse brought me my medicine. So by then, it was an hour later. There were times that so much time passed that I was in tears.So I wobbled down to the end of the hall at nurses station three times during my stay and ask them for my medicine.Because no one came to answer my calls. When I got to the nurse station, they all looked at me like I was nuts.Why am I in the hall. I explained that i've been trying to get someone for over an hour. But when I got to the nurse station, I realized they were all just standing there talking.One person was on the computer. There's something very wrong with that picture!! I do not recommend this place at all! There are so many other things that had happened. I could not wait to get out of there! For any older people that are not understanding the way they are being taken care of and not able to speak up. But to just lay there and hope that they get help, that's bad. I would hope that a family member would be able to step in. Please do not go here.

Giving a 1 star review because zero stars wasn't an option. This place gave a very convincing tour…read moreof a well ran facility full of light, love & activities to create a home like environment. None of which was true. Ice cream parlor, hair salon, movie theater.... In 2 months those doors were NEVER open until the day we were removing our loved one. Convenient right? The amount of neglect, mental/physical abuse & disregard for the well being of the elderly they are employed to protect is despicable. The nursing staff was unorganized & unprofessional. The administration & leadership staff was unhelpful & dishonest. And genuinely behaved bothered & irritated when asked for assistance. Our family member went in for small fixable issues & came out no longer able to walk, only using diapers, dehydrated, bed sores & a full body rash.... All of which were NEVER an issue before. Left to sit in their own waste for an obscene amount of hours to the point of straining a large area of the skin, cold showers (rare if at all) & sanitation of the room was very poor. IF the necessary medicine/treatment was being given is unsure, but doubtful given the declined condition of health upon leaving this facility. Director & social workers close their office doors on you once they realize you are not going to tolerate their BS. A member of the admissions staff even said.. and I quote "I wouldn't even put my own mother here & I only work here cuz they offered me more money." THAT right there should of been enough of a red flag. Day of departure... Staff members stood nearby gawking as we struggled to help our family member into the car. We asked for help & got told they were "on break"... But they kept watching. If you love your family members, do not place them here. They may not be so lucky.

"Not good" is giving Dyer Nursing and Rehabilitation Center too much credit. In my very own…read moreopinion from my experience this past month, this facility should definitely be evaluated/inspected by state agencies. The care and services I witnessed were horrendous. I am an out of town grandson of a recent resident of this facility. My family member suffers from Alzheimer's and Dementia. She has also had mobility issues and was sent here, recommended by insurance company for REHABILITATION. Rehab DID NOT happen. In fact, my family member worsened while in the care of Dyer Nursing and Rehab. Here is what I witnessed in just a few days: - Poor security. While they did have someone at the front concerned about checking temperatures, this person did not guide guests to the residents room, just pointed in the direction. I wandered the facility looking for my family member's room. Each area had it's own nurses station with plenty of staff around. Not one of them greeted me or even asked what I was doing or who I was there to see. I could have easily wandered into any residents room. Eventually I found my family member. - Horrendous behavior from staff. While I was in the room with my family member I could hear an employee (who was was in scrubs, in the hallway) cursing left and right. "Mother F*** this and that, F*** so and so etc." This was not just one sentence. This was on and on and very loud. I walked to the hallway to see who she was speaking to like that, and it appeared she had an ear piece in and was talking to someone on the phone. Meanwhile, my family member as well as other residents and guest could hear this nasty language clear and loudly from their rooms. This made my family member very anxious. - EVERY time I visited my family member, she was soiled. This told me they were not routinely checking/changing her. - At one point a nurse came in the room and handed my family member a cup of pills and said, "time to take your medicine." Didn't greet me or my family member. I asked a question about my family member's mobility and capabilities as I was visiting and I wanted to know her progress. The nurse responded in an extremely rude manner saying, "Don't you know who she is?" "Don't you know her capablities?!" I replied, "Yes, she is my grandmother, but I am visiting from out of state and want to know her restrictions with mobility." The nurse didn't say a word. Walked to her chart, turned around and said, "SHE'S A ONE ASSIST." I reply, "I'm sorry ma'am, what does that mean?" This aggrevated her and she replied, "IT MEANS SHE NEEDS ONE PERSON TO ASSIST HER." That was the end of that conversation. - While visiting, I heard a resident across the hall yelling, "NURSE... NURSE... I need a bed pan." She yelled this for 20 minutes. Bottom line is the staff does not show their residents basic dignity, care, or respect. - My family member was only here for a few weeks and left in worse shape than she arrived. Bruises all over her body. - I witnessed lunch/dinner being dropped off. It was delivered COLD. Cold meat, cold vegetable and cold coffee. - My family member would be in the same attire for days in a row. She was only changed and cleaned up because I did so. If you have a loved one, please look for other facilities to put them in. From my first hand experience, this place is a MESS! The lack of BASIC care and respect for the patients/residents is mind blowing. Extremely unprofessional. I'm grateful my family member was moved to another facility in hopes for better care. I DO NOT RECOMMEND! I highly encourage county and state agencies to investigate the ongoings of this nursing/rehab operation. - A concerned family member.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Brightstar has been a lifesaver for us. Our mom was in need of a personal companion so that my…read moresister (main caregiver) and I could work and attend to our home lives. The stress of caring for Mom and working full time was overwhelming my sister (I live further away making it difficult for me to help as much). We interviewed three agencies and were instantly impressed with Brightstar. Jean, the owner was professional, open, and made us feel she was truly listening and understood our issues. One of the other agencies was over 30 minutes late for the initial interview (with no phone call). We were assigned Gwen. She is amazing! She is extraordinarily kind, patient, and reliable. I wish we could have her 7 days a week-she only works 3 of our days (11am-7pm). She has become mom's friend as well as caregiver. She ensures mom is stimulated mentally, physically active, fed, cared for, showered, etc. She brushes and curls her hair. She takes her for walks, rides in the car, reads with her, plays word games, and talks to her. The caregiver we have the other days of the week is also very kind, reliable and caring. She is a little less assertive than Gwen and lets Mom manipulate her into letteing her be lazy, but she also provides excellent care. We are now going to move to 7 day/week care and I hope that our secondary caregivers will be just like Gwen. They aren't the least expensive, but they are the best! Highly recommend.

We hired Bright Star to assist with caring for our mother. With very short notice they sent…read moreprofessional caregivers to help. Every assistant they sent was wonderful. They had true compassion and cared about helping. They bonded with mom who needs a lot of assistance and understood all her medical and physical requirements. We are very comfortable having them care for her. This is a very professional and caring company!

The nurse came to my home when I was very much under the weather and gave me an expertly blended…read moredrip that got me back on my feet in no time. Nurse Auri was accommodating and patient as I am not a fan of needles at all. I definitely recommend to anyone looking to boost their immune system amplify a detox, or enhance their weight loss efforts.

From the owner: Mobile IV therapy from the comfort of your own home, hotel, office or location of your choosing!…read moreBringing the vitamins, minerals and medications to you!

From the very first phone call with Babatunde, everything happened exactly as he explained. From…read morethe delivery of hospice supplies to the pickup after my mom's passing, everything was handled perfectly. I truly would not have chosen any other hospice, and I would not recommend anyone other than Shiloh Hospice and Palliative Care LLC. I actually found Shiloh on Google and chose them based on their reviews, and I can honestly say they did not let our family down. The day my mom came home, the nurse practitioner, Tobi, came to meet with me after her visit. I was also introduced to her nurse, Addie, for the first time, and we were visited by the social worker, Christina. A few days later, the chaplain also came by to provide support. Addie was an amazing nurse. She came twice a week, and one week she even came three times. I was always able to reach her by phone or text, even on weekends. She truly went above and beyond. Gabby was a gift from heaven. She came three times a week to bathe and care for my mom, and because of my mom's needs, she came multiple times a week when needed. Christina was an incredible social worker who provided wonderful resources and even continued to check on me after my mom passed, just to make sure I was okay. I honestly do not know what I would have done without the support, love, and care I received from Shiloh. As a healthcare worker, you want your family to receive the very best patient-centered care, especially during such a difficult time, and that is exactly what Shiloh Hospice provided -- and more. Not once did I feel alone, scared, or confused about what to do. Everything was taken care of. There were no surprise bills, no unreachable staff members, and no added stress during an already painful time. They are truly a blessing, and I would tell anyone to choose Shiloh.

If I could give zero stars, I would…read more My 81-year-old mother was under Shiloh Hospice's care for about a month while living in a memory care facility -- and the experience nearly cost her life. The long-term consequences of their failures continue to impact her health today. Shiloh made several promises that were never fulfilled. The Executive Director assured us a minister would pray with my mother weekly, a doctor would visit every other week, and a care plan would be developed. None of this happened. The doctor never once saw her. The minister never came. We saw the social worker just one time. The only person who followed through was Nurse Brittany, who kept us informed and seemed to genuinely care. The worst part? When my mother began showing signs of a stroke, we called Shiloh's on-call nurse. He showed up hours later, asked me what I thought he should do, agreed that she needed to go to the ER -- and then did nothing. When I returned nearly 11 hours later, my mother was still at the facility, sitting alone, unresponsive. I rushed her to the hospital, but the critical four-hour window to treat her stroke had passed. She missed her chance for the medication that could have changed the outcome. To make matters worse, we never heard from Shiloh again. Not a single call. Not one word from the Executive Director. No apology. Nothing. This was more than poor service -- it was dangerous neglect. Please think twice before trusting this organization with your loved one's care. We wish we had.

Fortunately for Arden Courts of South Holland, I can't assign a negative star rating. This place is…read morethe absolute worst for memory care services. The patients are not able to successfully "age-in-place" because there is the constant threat of falling, bed sores, blood clots, and outright neglect. The financial offices and administration are considerably worse. There is no accountability. My mother's care plan was also not adhered to, and she was constantly over billed, even after we moved her to another facility. Safety was another issue with this particular location. There were male patients allowed to wander to the females section and expose themselves in an inappropriate manner. To add insult to injury, they're currently in the process of taking legal action against my mother who was improperly cared for.

My LO enjoyed the food and the activities. But the staff was curt, rude and indifferent. The…read morecommunity did not meet the Standard of Care for my LO and did not comply with the Care Plan. Poor quality of care. Under-staffed. This place is an over-priced Adult Day Care. Nothing more.