I've been a loyal client here for three years -- but after today's experience, I won't be coming…read moreback. Two weeks ago, I had my lips dissolved with my preferred specialist, Monica, and booked a refill appointment for October 4 at 12pm with Kelly (since Monica was out of office). I started my commute from NYC to the Verona location, but found it odd I never received a reminder -- so I called, only to learn that my appointment was never actually booked, despite scheduling it over the phone 2.5 weeks ago. They managed to squeeze me in later in the day with Megan. However, when I arrived just five minutes past their 10-minute grace period (after calling ahead to let them know I'd be slightly late), I was told I had missed my appointment and the most she could offer was a conversation -- not the actual service. I found this incredibly disappointing and frustrating, especially given the effort it takes to travel from NYC without a car, and the fact that I've been a loyal client for years. It's unfortunate to end things on this note, but I can no longer recommend Montclair Rejuvenation Center after today's experience.

I always have great experiences here. Great service at the Verona location. Would totally…read morerecommend.

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I purchased a groupon for 2 sessions, then Lucia told me she would price match groupon if i…read morepurchased more sessions, so i did. She told me i had to pay in advance, in cash, so i did. I have tried to contact her for the past 3 weeks, with no success. I didnt just call once, I called about 6-7 times, with no answer. I left voicemails, but my calls were not returned. I essentially got ripped off, so beware! If you are going to do business with her, I would suggest not paying in cash, that way you could at least contact your credit card and get your money back.

This is one of the best places I've gone to for a facial consultation as well as microdermabrasion!…read more Lucia is very knowledgable and experienced. She is also very gentle. She has been working on my skin for quite some time now and I have seen drastic positive results. Previous places I had gone to, I had walked out with my skin swollen from extractions. Lucia's gentle touch leaves my skin literally GLOWING when I walk out of her office. The collagen in my skin is in much better condition; furthermore, my skin is more hydrated. I love this place and highly recommend it. Lucia ALWAYS answers my phone calls and accommodates to my schedule. I HIGHLY RECOMMEND THIS PLACE!!!!

Yolanda completely transformed my skin in such a short time! I went in with neglected, dry, dull…read moreskin and with a combination of her treatments and amazing products, my super sensitive skin quickly came back to life. She found the perfect combination of gentle products for me, helped me create a fast and easy routine, and recommended other ways to help nourish from the inside out that had nothing to do with what she is "selling." I know some reviews mention her pushing products, but from my experience she is passionate about helping you and knows that the right products are part of the journey. Knowing I had an event coming up, she truly went above and beyond checking in afterwards to ensure everything was going well. I've already sent my family and friends to her. I am SO happy I found Yolanda and look forward to continuing to trust her with my skin for years to come.

I thoroughly enjoyed my experience with Yolanda.made an appointment for one type of facial but when…read moreI came in Yolanda asked me what my concerns were. After telling her we switched to the microdermabrasion facial. Throughout the facial she made sure I was comfortable, asked me questions about my skincare routine, and offered a lot of great advice and skin care knowledge.

The interior space (inside the scientology church) is indeed very nice and relaxing, however the…read moremedical services are not. The condition I went for was not only not addressed, but I got a serious burn on my face by this doctor. Never again! Oh, and she has such an attitude - probably to make up for the lack of skills.

Dr. DeJuliis is the only person I trust to keep my skin looking refreshed and youthful. When I tell…read morepeople my age, people usually don't believe me. She and her whole staff are lovely and take the time to give me great service and answer all my questions. Highly recommend.

Absolutely amazing facial!! This place is outstanding. I had a facial and light peel with Maggie,…read moreand my skin glows. I am 52, skin was congested and dull. I had pretty much given up on facials in this area. At many spas, yes, it is nice to lay there and have a mask put on but they did nothing. THIS facial? Rediculously good. Maggie was no joke on extractions - but very attuned to what I needed. The peel was a perfect choice. I have fair skin and can be a mess with strong acids. This peel created an awesome glow, but no downtime and flaking. Wonderful. The place is immaculately clean and calm. The owner was welcoming and super pro. These ladies know skin!! I am super excited to get back on a routine of facials here every couple of months. Yay real results!

I've been going to Jadwig regularly for over a year. I've had numerous services including 2 lash…read morelifts, but this time something went VERY wrong. My lashes were singed, curled up to my lash line and going every direction. The results of this last 6-8 WEEKS and there is NOTHING you can do to correct it. It has now been over 6 weeks and they are finally starting to relax a little, but not to the point where I can wear mascara again. To make matters worse was how the owner, Joanna, handled the situation. I left her a detailed message and she didn't even return my call, I had to call her again. The first time I went back she didn't even approach me to look at them. No accountability whatsoever. She did everything she could to avoid the issue. Her response to me was "I'm really sorry". "We followed protocol" and "this has never happened" Well, sorry doesn't cut it! Jadwig does not deserve my business.

I have been going to Soledads since 2008. The primary service that i go for is the sugar waxing. My…read morefirst waxing experience was at a very well know establishment in the city "known" for waxing, I never went back. This place was recommended to me by a dear friend and I'm so happy she did. I have NEVER gone back to hot wax and never will. First its way more sanitary. they are not using the same hot wax that has been sitting in that heat all day that has been dipped into over and over. Also it does not burn your skin so if your like me and your sensitive, it works. It takes about 20 min and best part, its way cheaper than that hot wax crap (about average $45 for Brazilian depending) and way less painful that's for sure. I have since then recommend several people all who swear by this place and go faithfully every few weeks. The owner is definitely accommodating. I call or text her and she makes my appointments no problem. If I am late she tries and works with me. I love her. She is the sweetest. If your someone that does the hot wax thing, give this process a try. I absolutely will not Hot wax ever. Sugaring is the best in my opinion.

I've been going to Soledad's for many services. Each service was given in the most professional…read moreand skillful manner. From head to toe, Soledad's staff have taken excellent care of all my requests. The quality of the products, the expert application and concern for my comfort is always the top priority of every visit. Can't imagine going anywhere else for my skin care, manicure/pedicure and hot stone massage. Give yourself a treat and go to Soledad's Professional Skincare this week. MLW

I have been going to Sandy for several years. She is fantastic! My facials are always amazing as…read moreis her company and sense of humor. I look forward to seeing Sandy for her gift of reflexology, skin care and being in her presence which brings me joy. I highly recommend having this incredible experience as well as her talented expertise. You will not be disappointed! Nancy

Sandy is amazing!! She is extremely knowledgeable and very professional!! She makes you feel like a…read morequeen and you leave there with glowing skin! Can't say enough about her

Wonderful experience with my facial and a very calming environment. Will definitely be back!read more

You all consistently go above and beyond for me as a client. Both of my facials have been top…read morenotch! I have noticed a huge difference in my skin's health, elasticity, hydration, and youthfulness since my first facial at Harmony. After my first appointment, Kelly emailed with me about my skin care products and what was best for a longtime and healthy skin routine. At my second appointment, Christine gave me a sample toner to use at home and told me about the products that would support my skin's optimal health. Everyone is always so nice! The environment is soothing and peaceful! I will never get a facial anywhere but Harmony.