My experience- I was there twice, once in 2024 and once in 2025, and the staff and residents…read morechanged my life. The doctors are some of the best in the country. Some of the therapists are amazing, others not so much. It is very expensive, and the financial side of the facility is unprofessional and rude. There was major miscommunication and they outright ignored my multiple calls and emails before sending my account to collections after insurance paid their part. I learned that in the second half of 2025, major corporate changes gutted the first responder program (called Red, White & Blue, or RWB), and they increased the patient to staff ratio to unsafe levels. So very sad. It's a gorgeous facility and the clinical staff is exceptional. So while my healthcare was fantastic at that time, I'd be wary and look at other options, especially veterans and first responders, as that program has been gutted.

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

This is a place where rich stressed out people go for a vacation. That's honestly my conclusion…read more I went to Sierra Tucson as, what felt to me, my last resort. My cptsd is ruining my life causing me mental and physical pain and I needed this place's help to get back on my feet even just a little bit. Welp! It's rated best for ptsd but I was, honestly, I was treated like crap. After being home for a bit to recoup from the trauma that occurred there I found that I wasn't the only one- Google reported that this institution has dealt with many a suicide due to nurse negligence. Which is exactly what happened to me! Amongst other things. I spoke w a representative months prior to admittance to ensure that this experience was going to be successful. I am told not to bring my medications only to arrive and they not have them. So I break out in a full body rash which takes over a day to be acknowledged and treated. The stress leads towards painful hemroids which also takes another day to get a cream which is unhelpful. I'm given a scooter that doesn't have neck or upper back support and hits every bump on campus and drives spikes through my body. Takes a week to get a new one which also doesn't work for me but by this time I'm picking my battles. I have cptsd and insomnia and I'm given a room next to an employee entrance and exit that slams all hours of the day and night. My original assigned case manager went on vacation or had an emergency because I was given someone unfamiliar w my case and didn't care about my concerns. In fact had me practically straight jacketed and ambulanced out of there because they failed to just give proper care. Failed to properly give me my medication! Failed! If you're rich and want some zen. Here's your place. If you have actual health troubles, this place is too scared to properly treat you. I don't recommend going here.

It's almost 2 years since I was at ST. I still haven't received received my med recors that I…read morerequested in person day before I left. I was not instructed upon arrival that I had to handle my schedule. I learned this 2 days befor discharge. I only saw psychiatrist 1x during my 30 day stay. $46K later (insurance not covered left me dependant on other meds and went home and got into bed and haven't left it since. They don't advertise their pain program maybe because they have no idea what to do. There were limited classes for my chronic pain issues so I spent most days alone doing nothing. Made couple good friends and their experience was better. Do not recommend pain program if still available.

This was a excellent experience. I donated my Tucson Truck…read moreto Charity and Sierra handled the swift pick up and will process the Auction. I will get a receipt Of the sale for 2021 Taxes. A 501 deductible amount. From the first email to the confirmation call to the actual pick up was like one military operation. Everything in order confirming the Notarized Arizona title to how many keys I had. I could not have asked for more. Thank you Kody for your follow up. M

Updated same day 2-5 I received a fast Yelp response from Anthony B. Owner who sent all information…read more on the the registration & bidding process .thank you ! He obviously follows his a Yelp reviews and hopefully can ask his employees to be more helpful on the phone with new customers? Again the owner refered me to general manager for any help or questions needed thank you . FYI I've never purchased car or other goods here . I initially called to ask the office to explain the bidding process & fee structure on the auto auctions. The person on phone refused to explain the fee structure & process using the excuse they didn't want to misrepresent or make a mistake . After posting said review I was contacted by owner with on line links to information & name of gm if I had any questions on registering , bidding & fee(s) structure .

Awful. Terrifying. Not safe. Gave me 4 hours of medication in 3 hours & left me alone. If I could…read moremanage myself, at all, I would have pulled the IV out. I remember very little of the experience except it was bizarre. I do remember thinking that I knew I wouldn't recall much of anything because what I saw was not like reality at all.

Nobody works here. I've called and called. Actually stopped by and the door was locked. Don't…read morewaste your time, as most reviews indicate.

Alden Carroll has completely changed my life! I started seeing her about 5 years ago, and she made…read moreme feel comfortable immediately. I was intimidated by therapy at first because it's difficult to be emotionally vulnerable with a stranger, but Alden made it so easy to open up and share my issues without feeling uncomfortable or afraid. She uses several different methods to get to the root of your issues, and ultimately to heal them. I HIGHLY recommend her to anyone who's looking for someone to help them in an unbiased, caring way.

Alden has been such an amazing counselor for me over the past few years since moving to Tucson. She…read morehas the kindest soul and has always been such a help during our sessions. I would recommend her to anyone who would want to try counseling and needs someone to talk to. She's professional, kind, and always knows what to say and help in the toughest moments of life.

Sierra Blinds did a fabulous job on the window blinds in my house. I had every room measured and…read morenew blinds installed. I have to tell you, these window blinds completely changed the look of my house! I feel like I'm living in a new place. The quality of the blinds were amazing and the prices very reasonable. The other reason why I am giving these guys 5 stars is because they were so professional, respectful and interested in working with me to make sure everything was perfect. They are also a local company and I like keeping my money in Tucson. So if you are looking for quality that is very reasonable priced, old-fashioned respectful service, then these are the guys for you! I'm a lifetime customer after this!

If I could give zero stars I would. This facility should be closed. We completed all of the…read moretwenty pages of paperwork, were guaranteed a bed for our daughter, who is in crisis, and they gave away the bed to a walk-in!!! Now we're scrambling to find help for our daughter. The admin staff showed zero empathy, zero accountability, and left us in the cold! Authorities should investigate for closure.

As a counselor that has worked at an impatient facility for adults and teens back east, Sonora…read moreBehavioral Health often markets their facilities to school counselors & the like. Both having visited a friend there and young adults sharing their experiences, I felt it necessary to make a statement that I too, give it a NEGATIVE REVIEW. Disappointed to hear from many that what takes place in reality in this facility is not how it is marketed. No direct counseling available or offered. No therapy tailored for individual or group needs of patients. GROUP was once daily and it was for all patients currently residing there. Group content was not tailored to the needs of the patient. What about goals for treatment? I was told that wasn't addressed. But how would the psychiatrist know when the person was ready for discharge? Patients felt that there was a common timeframe that people were there- approx 7 to 10 days. (WOW, I thought !) All stated that staff did not know anything about the patients, including why they are there. It is common to feel like cattle. No staff on shift, that patients interacted with regularly, knew any information about the patients. Often heard was, 'We do not know. If you don't know and it's urgent, we can message the doctor.' It was clear that 'the doctor' (someone that patients never met) had to approve/deny even small matters- i.g. request for a second blanket; &/or pillow. Any dietary change requests had to be approved also. Thus, some couldn't eat much for 2 days or so if they were kosher, vegan, etc. And staff tonight give patients updates from the doctor. Patients hover by the front desk waiting for answers. Waiting for staff to look up & assist them. Patients felt ignored by staff. At the very least, a bother. Staff did not even know when the doctor, psychiatrists, discharge worker, etc. will be to the unit. How do patients heal & feel when stripped of basic human necessities? Down to the food you eat, asking for hand lotion, soap, toothbrush, etc. Seems all small details needs doctor approval. If staff on shift know nothing about patients, what do they do? They direct you, enforce the rules, tell you when it's time to line up for lunch, line up for medications, when showers will be turned on, and the like. ⁉ Wait. What!? I was shocked that patients can only take a shower when the showers are turned on. This happens twice a day. Early AM and before bedtime. For the rest of the time, showers were returned off. Don't even ask former patients about the lack of water flow in the showers. This facility has changed my view on inpatient units. I never will suggest/recommend. Some have trauma after they leave such facility. Heartbreaking.

My name is Fred Kleitz the owner of a large commercial digital media company that specialize in…read morehospitality industry Sapphire has many service issues with one great exception their physical therapy department the crew down there on multiple occasions has gone above and beyond basic care. Recovery comes in 2 parts physical and emotional the 2nd part is ignored by most "Care givers" with special note Audry. Josh. James have provided me a light of optimism when I thought my life was over after my above knee amputation. Without the crew down there I don't know how I would of made it. Individuals who fail to provide service always get the attention but as an owner of a large company I strongly believe they deserve special recognition for service above and beyond I have had a pleasure working with them. Fred Kleitz Freddy's photography Owner

Sante makes you sign an agreement that you won't post any negative social media comments, so I…read morewon't. They also strip you of your ability to take legal action by forcing you to sign an agreement that you will go through arbitration instead. Gee, I wonder why! Just suffice it to say that I would NOT recommend this place to anyone. We were fooled by kind words and good communication skills of the person whose job it is to make them look good in order to get people to go there. By the way, she no longer worked there by the time we got there (only 5 months later). Hmmm.