Zachary Collins, the MSR/Loan Officer at Seneca SCSCU Bank, did an amazing job walking me through…read morethe process of buying a new car and what I should and shouldn't let the dealer talk me into adding. I felt very comfortable working with Zachary and will use again with any other loans in the future.

Bank is okay, but no one ever answers the phone locally. Endless automated menus take you…read moreeventually to a central phone bank in some foreign country. When you ask to speak to someone at a local branch they transfer you and the phone goes silent.

I have 2 business accounts here. Saw a tree trimmer cashed his check for 200.00, but on my…read morestatement online, it said 500. When I called the bank, they blamed it on another institution, but it came out of my account from THIS INSTITUTION IN SENECA. Then I started looking for other charges they might have had wrong. I find out there is $120.00 worth of debits directly from the bank itself for QuickBooks which I don't use and never personally signed up for, that was randomly charging me 6 months for 17.95 a month. When I asked to have the charges reversed for it, they gave me one month of credit back. Just beware where you put your money. I called customer service, the Seneca branch and spoke to David the supervisor who was rude and unhelpful. and a branch in Greenville, They all refused to reverse the charges. Beware of what you are wrongfully being charged for. If your checks are being taken out of your account, different than you wrote, That's scary. I already had quickbooks that I paid $400.00 for; why would I need to pay them 17.95 a month. The whole experience is quite unsettling. IN my entire life, I have never seen a bank debit more from your account than what the check says. I will be changing banks.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Seneca, SC branch or find us online.

This place is the most unorganized place I've ever had to deal with. & I work for the government…read more The lack of communication is ridiculous. I will not be using them in the future.

This bank is terrible!. The tellers aren't very bright…read more Almost every time I would go to that bank there would be an issue. I went to make a purchase on line for $72.00 and the bank card wouldn't work, when I called the bank they said everything looks good, but I still couldn't buy anything. The next week I was going to have work done on my house. I went to pay online the day before and it wouldn't work. The bank was closed for a holiday, so had to use my credit card. Thanks bank!... So, I go to close the account, and it takes them forty minutes. During all that a teller came up to me and like a seven year old that has to be right, she said, you put in the wrong CVC code..... Yeah right 4 times and again with my wife's card. B.S.!... A week later my job direct deposits my check... What does the bank do? Deposit it in a closed account. If they rejected it my job would've redirected it Good thing I didn't move, I had to back down there to close the account again. More to tell, not enough time!

The new website updated May 2013 is awful! It is inconvenient, you have to jump through hoops to…read moreget correct transaction information and it is hard to jump through those hoops when the site is so SLOW that it signs you out before it can navigate to where you need to go. I had problems with their last website going down so often but this is MUCH WORSE. This bank is bad is so many more aspects that just this one. Their tellers are not very bright as I had to argue with one because she did not know that USD is US Dollars. I had to get a manager over and he even looked at her like she dropped from the sky. How can you be a teller at a bank and not know anything about currency? I have a bad experience on a bi-monthly basis and it is past time I moved on. I would not recommend banking here to anyone and advise banking customers to move over to Woodforest where I have another account with zero problems.