Front staff was incredibly kind and helpful in picking out frames. They did a wonderful job getting me in and helping me out.
The exam itself was rushed and the doctor had horrible manners. He decided to interrupt while trying to share my eye medical history (military, so it's hard to establish long term care with one eye doctor) and instead said, "What was your actual question?"
He proceeded to explain to me how an eye exam worked with looking through the lenses which was condescending because I just told him I wore glasses since I was 14. I struggle getting a good prescription due to wearing bifocals my whole life and instead of listening to me or helping me, he said "You are too young for bifocals. That's unusual to do at your age." Respectfully, having the ability to see is more important than accepting the opinion of someone who barely tried to help me. He also is uneducated on what Tricare insurance covers, because I have never been told or have had to pay to get a prescription for contacts during an eye exam and he said it was a $99 fee to even be looked at. Not true. They've covered my exam and prescription fees for everything, I just have to pay for the glasses and contacts myself.
The exam was two clicks. That is literally it. He did one level of checking for each of my eyes on what is normally "Is 1 or 2 better". He instead said "tell me when it's not bad anymore" one time for each eye and then dilated, and he judged me for wanting to contact my husband because I am unable to see after dilation. After dilation, he sent me to look at frames. As mentioned, I am pretty much blind when I'm dilated so as much as the staff could help, I still had to play the guessing game and hold one of my glasses lenses up to one eye to see what they kind of look like.
When I picked out lenses, we went back in, and he told me my eyes looked good and I'm farsighted with astigmatism (thanks for telling me something I already knew). Overall, I rarely post reviews but I think this doctor really needs to be kinder to his patients and actually listen to what they're trying to say, especially if you know 0% of their medical history. Additionally, when my glasses are ready, if the prescription is incorrect, I am going to request a refund completely and find somewhere new. I cannot tell people to avoid this place enough. read more
