We should have realized right off that this wasn't going to be a good choice. The person who tried…read moreto set up our account misspelled my wife's name, which meant that it didn't match up to the SSN given, which meant a snafu on setting up an account. After finally getting that mess straightened out, we were able to open a checking account. Fast forward six months: needed some cash, so went into the bank and told a cashier I needed $300 in cash. She had to scrounge around in two different tills and then go into a back room to scrape up enough money to give me, some of which was in $5 denominations. What sort of bank has no cash on hand? Fast forward a year: In attempting to close another account, we've been transferring money into our account at Midwest. I had my other bank send me a fairly large check, which I intended to deposit at Midwest. Went over there today, a Friday, only to have the rather sleepy-looking cashier tell me that both managers were off for the weekend (!), and that he was the only employee in the bank and so couldn't help me (!!). WTF? We will be closing this account and going somewhere where customer service is still a priority. The very substantial amount of cash from our home sale will also be going elsewhere. AVOID THIS PLACE.

Midwest One - both Elk River and St. Michael have been amazing. Service has been amazing and they…read morealways call you by name. I have been with them for over 15 years and will continue to do so! Would highly recommend!

I was ready to give a one star review because of shitty treatment from one of the bankers......then…read moreI met Emma, a teller. She took the time to figure out an issue with my account, spent quite a bit of time on the phone correcting the issue, and genuinely cared that I walked out satisfied. I will definitely be back....and I hope Emma gets the recognition she deserves for the amazing, above and beyond service!

From the owner: We're all on our own journey and we want to be a part of yours. Let's blaze your trail together…read more NMLS #469510. Federally Insured by NCUA. Equal Housing Opportunity.

This place is terrible, do not put your money there, we did not get notifications to renew our cds…read more2 years in a row, they penalized us (stole) $4500 in interest from us. They just dont care, play games with the interest rates. Stay away

The bank itself in person has been wonderful but I hope you wouldn't ever need to make a call to…read morethem. The wait time is approximately 25 minutes to get into customer service And then I had a very rude experience so escalated to a supervisor who then proceeded to continue to offend me so I asked for a call from her manager today. Of course there was no returned call. Poor customer service and I would not tie your money to this credit Union. When I said I would think of changing, they said that's my choice and didn't care if I left. Not the kind of respect I would like to have as a customer!

Don't walk in with bills and try to get change for them if you're not a member of the bank they…read morerefused to make change! It's just change.

THIS BANK IS AWESOME!! Has handled our Church Account for over 14 years and have been treated…read morewonderful! Customer service is GREAT!!! Pastor of Love Divine Church

Great service, they know you by name when you walk in, great locally owned business with personal…read moreservice.

I got delayed in traffic and pulled into the drive through at BankWest in Rockford at 6:03, and the…read moreclosed signs were lit up on the canopy, so I just passed through. The wonderful lady inside saw me and motioned me to back up to the window. After I sent my check through the tube, I realized I didn't send my ID. I asked through the speaker if she needed my ID. She said no, I recognize your face. She cashed my check and thanked me for coming. Try getting that kind of service at one of the big banks!