My stack washer/dryer was delivered and installed, on time. The technicians were excellent, very knowledgeable and courteous. I will definitely use Community Appliance for any future needs. read more

Purchased a GE refrigerator. Joe was very knowledgeable and helpful. Will update after delivery

Fantastic friendly service, great price, prompt delivery! Will definitely use them again!

Love these guys. Always helpful and have something affordable in stock. In Oct 2022 our stove died. We picked out a new one on a Sunday and they delivered next day. In and out quickly, neat and clean, took the old one away. Very affordable. Highly recommend.. read more

Community Appliance Service - Love my new Frigidaire stove from Community Appliance in Middletown NJ - Appliances & Repair Near Me - Middletown, New Jersey

I really want to support local business and have bought all our appliances from Community Appliance. But our last experience was bad and I can now longer recommend this supplier. We bought a Jenn Air built-in refrigerator from them in Nov 2019. The unit was delivered and installed and both the ice maker and water supply tasted moldy and was unusable. I contacted Kirk who informed us that the unit was installed correctly (without ever sending anyone to check) and that I needed to contact Jenn Air for support. I contacted Jenn Air and they sent a tech out to check out the problem. They informed us that the fridge was NOT installed correctly. It was installed with a braided steel water tube (that has a rubber lining) and that Jenn Air requires a copper water tube. They stated that they would not service the fridge or replace it until the the water tube was installed correctly. Jenn Air said that the copper tube would solve the water taste problem. I called Kirk back and my wife even went back into the store to speak face to face. Kirk insisted that "he never heard of that" and "they always install fridges with braided stainless tubing". Kirk insisted that they did nothing wrong and that he didn't agree with the Jenn Air install instructions. He would not fix the issue and said it was my problem. Finally he offered to send out his install team to replace the braided pipe with the Jenn Air approved copper tube at MY COST but he would get them to do it at reasonable price. I decided to move forward to see if we could solve the issue. His installers came, changed the tubing and instantly the water tasted GOOD. Jenn Air was right. Community should have installed it using the manufacturer approved materials. The kicker...the installer charge me the FULL FREIGHT $250 to reinstall the fridge. No discount. "We are a separate company" I was told after the fact. Needless to say, it's now July 2020....after many calls, I'm glad the ordeal is past us and that our fridge is installed correctly and that the water dispenser works properly. I will NEVER RETURN To Community Appliance again and you should not either. read more

Community Appliance Service - Jenn Air fridge - Appliances & Repair Near Me - Middletown, New Jersey

Best place for appliances & top notch customer service. I was on the hunt for a freezer chest. Joe didn't have any in stock when I called, but he assured me he would keep me on the waiting list. In less than 3 weeks Joe was able to source and deliver my freezer. I am beyond thrilled! read more

Community Appliance Service - Best place for appliances & top notch customer service. - Appliances & Repair Near Me - Middletown, New Jersey

We've been living in Middletown for 28yrs and we bought all of our appliances from Community Appliance. We were never disappointed . No matter what appliance we bought, the installers were amazing. Customer service is excellent ! I would highly recommend Community Appliance!. read more

Great customer service. Good pricing. Great salesman Joe helped us make appropriate selections of appliances.

Competitive pricing, and above all, great customer service. Can't thank them enough for the great service we received when we had issues with our new washer. Save yourself the trip to 'big box', and shop local at Community for your appliance needs. read more

I went about a year ago to buy a new washing machine, having researched brands on Consumer Reports. The salesman I worked with discouraged me from using that information saying it was frequently out of date, with the time lag between research and publication. He suggested a different brand of washer saying it was his first choice for either himself or someone in his family, I forget which) so I went with it. The washer is ok, but I am unhappy about a number of details and its cycles are not as flexible as I would like. Disappointing, for the money. read more

I have lived in Middletown most of my life. My parents bought from here and I have furnished two houses with appliances from this store. The people here are genuinely concerned with your satisfaction and will go above and beyond to make sure you are happy with your purchase. They even helped me resolve a problem I had with an appliance that was already in my new home. I can not recommend them highly enough. read more

We try to keep it local. However, you always run into shops that make you wonder why you didn't go with the national chain. Community Appliance neglected to put the serial number on our receipt. And it turned out, it was not clear on our appliance. This created a nightmare for our warranty claim. They did nothing to help, in spite of being in violation of NJ regulations which stipulated the receipt must show the serial number. read more

Just as a previous customer, you want to support your local small business. However, we bought a dryer in the summer 2020, by Christmas the unit stopped working. Called Community Appliance and they were quick to give me the Warranty Service number. I am not going to bore you with details, but it took about 6 weeks after several calls for them to get involved, turns out that the belt had to be replaced. I honestly feel they buy refurbished equipment and sell it as new. Please stay away from this place !!! read more

Purchased a Weber grill for my Mom and requested it be delivered locally fully assembled. Tom Casper went above and beyond to assure it was delivered on time and made sure it was perfect for my elderly Mother. His kindness was greatly appreciated and he is definitely an asset to Community Appliance. Thank you Tom! read more

Worst ever service. I have a brand new washing machine that broke within the first month. Took 3 weeks to get the part in to fix it. Another part broke 2 months later- a standard part! And I'm still waiting for the part to come in. It's been 3 weeks!!! read more

Terrible customer service. I put a deposit down on an appliance I was told it would come in in approximately 2 to 3 weeks. Six months later after repeated calling I had to ask for a refund. Lack of communication and truth is very upsetting here. Several times I did not receive a call back when I requested one. Also I was told they only process refunds on a Thursday? when I had requested mine on a Monday. Go elsewhere. read more

I really wanted to support a local business but will never buy from here again. In the past six months we purchased six different appliances, a washer/dryer, microwave, stove, dishwasher, and fridge. We paid extra to have the service contracts, which I guess is good because in the 90 days since we've had the appliances so far two of them have broken. The dryer never worked, the first one they gave us made a horrible grinding noise so they replaced it, but the one they replaced it with did not work either, it tumbled but no hot air came out. It was weeks of back-and-forth and we had four service visits before it was finally fixed. Last week our fridge unceremoniously died and the service guys said it would be 9 to 15 days to get a new board, which would just allow them to see if the problem is the compressor. Now the service department is going through Frigidaire to try to replace it and I am waiting; it's been almost a week with no refrigerator and they haven't called with updates when they said they would. I've had to call for updates and no one I have spoken to at Community has been the least bit sympathetic to the fact that we've lost hundreds of dollars worth of food and are living out of a cooler. This is absolutely unacceptable for brand new appliances and I can't believe that we're having all these problems with supposedly brand new appliances. My parents recommended this company as this is where all of their appliances were bought from 15 years ago, and they are horrified at how different our experience is from the one they had. read more

Great service. Great pricing. I bought a kitchen aid dishwasher from these guys 2 years ago. Through no fault of Community Appliance it was defective. They worked consistently to communicate with Kitchen Aid.. it was a debacle. Missy ( a family member)never stopped to make it right. Finally, the dishwasher was replaced. It was something that I do not believe I could have accomplished on my own. The staff is courteous, professional and takes pride in this family owned business. I will always buy here. PS: I thought I had posted this months ago. The new dishwasher works like a dream! read more

No concern for post sale follow up. 7 weeks to get what was promised on 7-10 days. Never called us... we had to call them to get info. Does not meet their own deleovery window. read more

Don't buy from here! They sell products they don't stand by! After they take your money your on your own...not worth the aggravation

Purchased 3 items from Community Appliance on this latest visit. Salesperson Frank was terrific help and informative while I decided which brands to purchase. He was patient and not pushy at all. The breakdown came when dealing with Management or customer service issue and delivery personnel. Date screwed up so I didn't receive items on date posted on my invoice. Apparently I was supposed to call and confirm with them and not the other way around. All the while trying to resolve these issues management was arrogant and delivery person difficult to have dialogue with. I purchased these items during a Special 2-day sale with good pricing BUT I have to say Eatontown Appliance had already quoted me prices very near this special sale date pricing. Will probably go with them next time I purchase an appliance. read more

Went into Community Appliance to look for a replacement dryer. We are moving in a year so I didn't want to spend a lot of money. No other customers were in the store. Three sales people were working at the back desk. No one said hello or asked if they could help me. When I did ask one of the men if he had dryers with dents, chips or on sale he gave me a look of disgust and said he did not. He then turned his head and looked back down at his desk. He apparently thought since I was trying to get a reasonably priced item then he didn't really want to bother with me. In conclusion, I would never buy all the new appliances that I will be needing for my new house at his store. Never treat people like DIRT. read more

On 6-25-20 I ordered a garage ready refrigerator from Community Appliance in Middletown NJ. At the time of ordering I was informed there would be a delay due to Covid which I understood.I would call every two weeks to follow up on the status.I then checked went online at Home Depot and saw a similar garage ready refrigerator that could be delivered on 10 28-20.I went back to Community Appliance and told them this. The owner advised me that that would never happen and if I wanted I could cancel and get my money back.I then went to Home Depot and purchased a similar garage ready refrigerator.I then proceeded to cancel my order with Community on 10-7.I waited a week and I still did not see a credit to my account. I called Community again on 10-13 and they said they would process the credit. I waited another week and still no credit.I then put through a disputed charge with my credit card on 10-21.As of 11-13-20 Community has not even responded to the credit card co. regarding this matter.By the way Home depot did deliver my refrigerator on the date they said. read more

Buy from Community Appliances if you want the unique experience of being cursed out and called an idiot by your installer. This installer incompetently drove screws through the sheet metal in my range hood to attach it directly to the wood cabinetry over my stovetop rather than screwing the supplied mounting brackets into the cabinetry and mounting the hood on the brackets to allow easy removal of the hood. I did not discover his shoddy work until the need arose to change a light bulb in the hood. Replacing a light bulb shouldn't require removing the hood, but due to a GE design error which is the subject of several customer complaints on their website (see https://www.geapplianceparts.com/store/parts/spec/WB18X27245), it does. CA was unhelpful when I contacted them about this and suggested that I contact the installer instead. The installer told me that if I ordered a replacement socket for the light that was out (see the above link), he would install it. After the replacement socket came, I called him several times to try to set up an appointment. On my last attempt, he said he was going on vacation in two-and-a-half weeks and that I should call him in a month when he returned. Suspecting that he was putting me off, I told him that if he had not walked off with the mounting brackets that came with my hood, I could do the replacement myself. He then unloaded on me a string of expletives that included multiple occurrences of the f-word, told me to get another installer, and hung up in my face. A few minutes later he texted that I was an idiot. Meanwhile I have to cook on a dark stovetop for the next three months until GE gets the brackets back in stock. read more

I dealt with a guy named J.R., who was helpful, but a bit of a smart-ass. Sold me a BBQ grill that the burners rotted out a year later. Community Appliance was no help. The manufacturer told me the parts were recalled, but I had to pay for installation.Same thing one year later. J.R. never returned my calls. read more

Worst service! This is the worst place to buy appliances. The first time we bought from them when they came to install the took all the laundry inside the washer and dryer and when I called them they said sorry we can't help you. We then again bought a what was supposed to be a top of the line kitchen aid dishwasher. Less than a year later it broke. It's been almost 3 months and I can't get them to repair it even thought I did pay for extra warranty. I had to wait weeks to get someone finally here; they said the problem was not covered because mice are the wire and they couldn't help so they had to call another company. When the other company came; they made me pay for parts and I had to wait weeks for the parts to arrive and when they finally came to install them the repair man left the machine uninstalled in the middle of the room and said that by the way he could not warranty that the machine would be repaired and demanded payment of the balance anyway which I refused. I then had to call the store and have them come back and install the machine. After they did the machine is still not working which means the mice eating wires was not the problem and the machine was misdiagnosed and I had to wait to a repair man again; a week later it turns out it was the same company that I refused to pay the balance and they refuse to service my home. After calling the store back; they said I have to deal with it in my own and hung up the phone. I used this store thinking it would be good to support a small neighborhood business but it has been the worst nightmare. read more

Don't buy a dishwasher from them if you want it to work. The two men they sent to install out new bosch dishwasher were incompetent. They kept messing up and it took three hours to install. All I could hear from the kitchen was "nope, thats wrong. let's start over". I was concerned but it finally got done. The next day the whole bottom popped off the machine and when i called community I was told to just "snap it back on". Um no thanks, and there were screws missing. Then the dishwasher had a horrible odor when i used it. I figured it was just new and it would wear off. When it didn't three days later I put cups in there right side up to see what type of water would end up in there. It was brown. It smelled like garbage. I never had this problem with my old dishwasher (which was working fine we just bought a new one for color). They hooked the water up wrong. I can't use it and I've now been waiting a week for a repairman to come out. It's no fun spending $800 on a dishwasher and I've been washing dishes by hand all week. Thanks Community....never again. read more

After dealing with a few local appliance stores, Community Appliance was recommended to me, and I am so glad they were. The service was top notch, and the prices were unbeatable. I can't recommend this place enough if you are in need of appliances. I had the pleasure of dealing with Kirk and I feel like I've known him for years. He saved us a ton of money and made the process so easy! This is, hands down, the place I will be sending friends and family to. Five stars easily!!!! read more

Do NOT ever do business with these people! I bought a refrigerator three years ago, turned out to be defective-I had to go through hours of screaming arguments to get a replacement. After two years the freezer wasn't working. We had a warranty with the Whirlpool company who sent out a repairman who told us the the refrigerator was too big for the space so it couldn't work properly. I called Community appliance and told them that they never told us that the unit we purchased would not work in that space-after all, we HAD given them the dimensions of the space when we bought it! I spent three hours on the phone between Community and Whirlpool, who kept passing the buck and no one would take responsibility. I have never been more disgusted with a company. read more

Community Appliance has by far the worst customer service i've ever dealt with in my life!!! They make promises they cant keep, they never respond back to calls, they do not know how to treat their customers, and they have yet to resolve my issue which i was told from the start would be resolved (going on 3 months). I will take my losses and go to a large chain store. Sometimes it doesnt pay to try and help the local business, theres no way to escalate your issues. If you are making a large purchase becareful. The owner is worse than the workers this is probably why the service is so bad. Since his guys failed big time I am now told they cannot help me. I am stuck with a broken until which has never been used. Its amazing that they have been in business for 40 years. I tried to give them business twice and they have failed to provide any kind of customer service that comes hand in hand with purchasing something. Go else where for you appliances, it will save you a lot of aggravation!! read more