Would give zero stars if possible. Contracted them to clean commercial kitchen exhaust system…read more His crew damaged my exhaust fan while cleaning vent. My contractor onsite indicated that it was damaged to the point that it should be replaced or will likely fail relatively quickly.
Business owner initially offered to replace fan while talking on phone, but then decided to drive 1 1/2 hours to my site next day to "inspect" the damage himself (indicator to me that he really had no intentions of paying replacement cost of fan). Upon arrival, he had his laborer "repair" the fan (read: bent it back) and big surprise, magically deemed it in good condition and refused to replace fan (all the while still insinuating that probably his guys didn't do it anyway). He did offer to give a 1-yr warranty if fan goes out (surprising if your guys "didn't do it"), although he would not give it in writing and he was presenting himself in a very hinky/allusive manner, so his word was worth zero to me by then.
To add insult to injury, when I really did not want to accept that conclusion (and fully anticipating that he would not honor his word on a "warranty"), and waiting weeks for him to offer up a fair resolution (I don't know, gee, maybe at least offer a discount on the service charge), I finally gave up and sent a check for payment. However, by the time they received my check, they had already added late fee at rate of 24% annual interest (usurious in SD by the way) AND sent the bill to collections.
And even though I had sent check, when I received the collections notification a few days later, I immediately paid the collection bill to keep in good standing. But, when I called him to get back my initial check that I had sent him, he had already cashed that too! So I ended up paying double and it took me a couple of weeks to get my second payment back (minus service charges on top of that!).
So, in the end I had to pay an overinflated service fee (two times), his crew damaged my property, he screwed me on late fees, and I now sit with a damaged exhaust fan that will eventually cost me several hundred to replace.. And after all that, the jerk didn't even offer to discount my bill after his guys damaged my property! My recommendation is to STAY VERY FAR AWAY from this guy!
Also, I have been a corporate director and/or business owner for 28 years, and have always represented myself/my company in a professional manner and I know questionable operators when I experience them. I usually just move on (my consolation is that they never get my business ever again -- if he wants to lose years of regular billing to stiff me on a few hundreds bucks, I guess I cannot question that logic), but I felt that in this case it would be best to warn others what they may be getting themselves into with this guy. If you use them, you better pray that nothing goes wrong or you will likely be left holding the bag...
