My experience was incredibly different than I previously remembered. I'm a returning customer from…read morenine years ago. I do believe the entire staff met 5 stars easily. I was greeted with friendly staff, and they called me back to the doctor in a timely manner. Dr. Thomas was incredibly thorough, knowledgeable, informative, and passed information to the assistant who would help finish the customer buying process. The lady who helped me already had my insurance paperwork pulled up. She helped select the lowest cost, picked out glasses selections according to my desired description, and we enjoyed a few laughs. Everyone was friendly and told me bye as I was leaving, quickly inserting that the average time for receiving my glasses was two weeks. I will certainly be back.

This practice came highly recommended but to my disappointment I believe the one who recommended it…read moresuffered TBI from a swift kick to the head by a donkey. Worst experience EVER! Paid for a exam for both glasses and contacts. The doctor got my sons prescription for glasses wrong. Call this practice for a callback...never once returned a call. I called several times. Finally decide to go in and get the prescription just to see if the one my son brought home matched with the one the doctor gave me. Weird thing to do, I know, but I did it anyways. The office manager with the personality of a salted slug, Donna, gave me both the contact and reading glasses prescription. How about both prescriptions were for contacts. I ordered my sons glasses with the contact prescription they sent home with him. He came home with 2 prescriptions of the same. They gave me the same thing...2 prescriptions of the same. I wasted money on an exam that gave me the wrong prescription for glasses and on top of that wasted money on glasses my son cannot use! Me thinks everyone employed here needs to go get their eyes checked from a qualified doctor, because clearly the overall vision at this practice is quite deficient. They are not going to like me darkening their doorstep again but they owe me some glasses or a refund on the eye exam. One or the other!

I have been a patient of this place and recently I feel like the Dr is more about money verses…read morehelping ! I suffer from very angry reaccuring styes. This recent bought started about 2 weeks ago. She provide a prescription for an oral antibiotic but nothing directly for my eye! I begged more or less sent her photos of how after a week my eye is in the same state. Started to affect my vision, but instead of helping she ignored my pleas.... I have missed work without her being kind enough to write me a note, every day living in pain, missing family events even church because of my eye! my depth perce is off due to this. Being ignored and needing help pushed me to go to the hospital, which seemed more understanding and wanting to help me! I have received an extension on my antib as well as an ointment for my eye. I have a drs note to excuse me from work, as it is hard to drive, but the ointment in less than 24 hours has done amazing progress! I will not be a returning patient to renewed as it seems like there is no real urgency to help your patience, rather get more copay money! Shame on you!

I absolutely loved our experience here! I had to take my two children and Dr. Jones and the staff…read morethere at Renewed Vision made us feel very welcome. I appreciated the fact that they were very real people, with smiles on their faces and willing to make conversation to help my children and me feel at ease. I will definitely be recommending this business to any friends or family that need an optometrist.

Interesting. Trying to figure out our experience today. Filled out all the forms on line. Extremely…read morethorough and detailed information that we provided. Don't know where it ended up. Out there in the world wide web. Hope it's secure. Apparently, it never ended up at this provider Anyway, everyone were awesome and helpful. Thank you Dr Jon Forche and all of the staff. We appreciate you. We definitely recommend 5 Five Points Eye Care.

Dr. Nadine saw me for a very painful eye problem and treated it quickly and effectively. The…read moredoctors and staff are wonderful!

Horrible company!!! Don't expect any genuine help from them…read more Tried to order some prescription inserts for a scuba mask and couldn't figure out which of the three numbers on the prescription I had that I needed to use. Said they couldn't read a prescription over the phone? I had the prescription in my hand. I just needed help with which number to use. The lenses are made to be able to buy yourself if you know what number is the right one on your prescription. A simple 3 minute "WE CARE ABOUT OUR CUSTOMER" would have kept me and my families business. Hippa is not about blocking access to patients needing help, it's about unauthorized use of information. Verify I'm the patient and help me. Who cares if someone sees my eye prescription. It's obvious I wear glasses, no secret there! Will never do business with them again. And won't recommend them to anyone!!!

My visit with Commerce Family EyeCare was well worth the 5 hour trip! Was having issues with my…read moreeyes after cataract surgery. Dr. Ishaque took the time to explain what was needed to resolve my issues in detail and never made me feel rushed! Gave me much needed peace of mind. Lilli Haynes was extremely helpful in every way! From making my appointment in a timely manner that also fit my schedule, even though it was her day off, she was there for the entire visit! The office atmosphere was extremely friendly and made me feel very comfortable. I will make the 5 hour drive when needed. Highly recommend!!

They accept my insurance. Everyone was nice. However, my exam was not done by a doctor. It was done…read moreby an assistant. A doctor did come in after. However I think my new prescription was not much of an improvement. I had the prescription filled somewhere else so I have no recourse. And what they charged my insurance was twice what I've ever paid.

I was a patient of Dr. Elisabeth Lawson from 2015 to 2019, and she was outstanding. When she left,…read moreI followed her to her new practice in Cumming, but after a couple of years, she stopped practicing to spend more time with her family and continued on as owner of the Cumming practice with three or four optometrists working for her. As I could no longer get an appointment with Dr. Lawson, I've returned to Athens Family Vision and recently had an appointment with Dr. Patel. She is also an excellent optometrist, and responded very well to a couple of my concerns. She is thorough, knowledgeable, and very kind in her manner. I will continue with her and have encouraged the rest of my family in the Athens area to give her their business.

Absolutely excellent doctor! He wrote me a prescription that exceeded my expectations. From my very…read morefirst call, the staff was professional, courteous, and welcoming. They also offer a wide variety of glasses to fit every style and budget. I drove two hours to see him, and it was completely worth it. I'll be bringing my daughter to see him next weekend. I've finally found a family doctor I can trust with my family's most precious concerns.

Great service .. Seriously friendly staff and patient Doctor. No pressure, no rush and an authentic…read moreworking typewriter they actually use for labels. Felt relaxed, and comfortable for a first time visit, they keep you laughing, true southern hospitality.!

The process and surgery was fantastic. I had cataract surgery and now no longer need glasses. The…read moremedical service gets the 5 stars HOWEVER... I am still receiving notices for bills that were paid over a month ago. I note these come from a Florida billing service. I rechecked to make sure I no longer owe anything, and I don't. FIRE your collection agency. They are ruining your reputation. I am being generous when I award the billing side 1 star

Service and quality is questionable. Cost is high, staff are novices. I will look for other…read moreoptometrists. No one answers the phone.