The staff here are friendly and offer great customer service. Will recommend to all my friends and…read morei am very highly satisfied. The office manager is very professional and courteous which was very appreciated.

I have been a customer of first choice/ vector security for more than 8 years. Anytime our system…read moregoes off it's a super quick response from them. We have also had service calls for a few battery replacements. They came out fast for the service and didn't charge us. Very pleased with them!

****After ~2 additional months of correspondence, I finally had to obtain an attorney. There was…read moreadditional incomplete work originally estimated at $200 that I offered to still pay if they felt it was necessary given all of the issues and hassle. They clearly felt it was still necessary and sent a bill for $227.50... It was emailed directly from the company president's personal email so this wasn't a clerical error. A 3rd party tech did the work and said the cameras are sub-standard for where they were installed and will always be a problem. As he predicted, they began failing to work within weeks. I have not bothered to follow up.

I have been using Safeguard for a couple years now with no issues from the day of initial meeting…read moreto installation and so forth with account management and service related guarantees. They went above and beyond to ensure a top of the line safe and well managed product. It is robust, end-user ease of use / customer friendly with an intuitive platform. Great account management and always there if there is anything that needs an upgrade and or any additional information or service required. Quality of service is second to none. Safeguard was provided to me by a friend who owns a multi site company who has nothing but the best to say about that group. With that said I still did due diligence in respect to looking into reviews as well as industry analysis to ensure I made the proper call on what security company to use. My company is heavily impacted by having a top of the line best in class, innovative security platform. I have a geographically dispersed company throughout the United States and If anyone is looking for the a well rounded, tech and customer oriented security company I would lead with Safeguard. I find it hard to believe that the reviews below are of any substance. Safeguard prides itself on service and ongoing support. I am proud and believe in each of the Safeguard employees. I also found a couple reviews interesting in the idea that they were treated with nothing less then professionalism. Upon my company wide install and configuration I was immediately sent a letter from the president himself who signs and gives his direct cell number. This document in short supplies the customer a service agreement that is different from other security companies. It is written and sent by the president ensuring that if there are any issues he will take over the account, answer and fix any and all concerns and or questions. So if the people below had issues with responses that they believe not to be adequate, I would hazard to guess it was a customer related issue, meaning they should have reached out to the respected escalation process. I would give a 10 star if I could and more then willing to bring anyone to a site where Safeguard installed there platform out of proof of concept. I believe and trust them with not only my company but both of my houses Safeguard had also implemented and haven't had any issues. Within their contact it has service related guarantees that are exactly what anyone would expect but they actually walk the walk and adhere to the warranties and services and they clearly built it within the contract. So thank you Safeguard.

installed an alarm system in our home. We feel so much safer. Stay safe security was so…read moreprofessional and well worth our peace of mind

From the owner: Staysafe Security Systems Llc is an authorized Alarm.com Service Provider, offering a wide range of…read moreadvanced security solutions for homes and businesses. As your local security specialists, we provide a variety of state-of-the-art solutions, including security, video, access control, intelligent automation, energy management, and wellness solutions. Let us help you protect what matters most with our professionally installed, industry-leading Alarm.com hardware and technology.

If you want to not be able to cancel a contract for 2 year, then sign up…read more But if you sign the contract and change your mind later, like I did, they will not let you cancel and will tell you, you need to keep paying to the end of contract. Not very considerate to their customers. Poor customer relationship in my opinion.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Agents have no respect for home owners. Clear signs saying No Soliciting, and they still ring twice…read moreand then pound on door. Agent then claims not to be soliciting, but just leaving information. Argued with me that it wasn't heckling to ring and knock. The compan's response was that I had to send an email to them, with all my personal information, and then they won't ever knock again. Disgusting.

Do not open your door to, much less buy from, Vivint. At around 8:30 PM Thursday night, a sales…read morerepresentative named Josh came to my door and refused to leave my property despite me telling him multiple times to do so. He kept saying this is not a sales pitch but that I needed home security. I closed my screen door and repeatedly told him I'm not interested. He responded by telling me he would be coming back tomorrow to discuss this. I said if he comes back again, I would call the cops. He again stated he would come back tomorrow to go over the security system, before getting on his scooter and riding away. My interaction with him took several minutes. Josh repeatedly tried to intimidate me in order to sell me a scammy home security system.

Had some electrical updates done around the house, and the whole process was smooth from start to…read morefinish. Everything was handled efficiently and with clear attention to detail. The communication was excellent -- easy to reach, quick responses, and everything was explained in a way that made sense. The work was completed right on schedule, and the results were clean and professional. One thing I really appreciated was the option for a virtual consult -- it made things move much faster and helped set clear expectations. Definitely felt like I was in good hands. Would absolutely reach out again for future projects.

It is not easy to find a reliable electrician. Much less one that provides free "virtual" estimates…read more(over video conference), fixed price quotes, and fast responses. I also really liked that I could schedule online on Jon's website to make it easier to align my schedule with his availability on my own time. In short, excellent customer service up front and through the whole process start to finish. He might not be the cheapest, and definitely not the most expensive, but it is reasonable and he provides fixed-pricing which he sticks to as long as scope doesn't change. He also pulls all necessary permits and has passed all inspections with flying colors. Jon has now completed two projects for us. About 6 months ago, he installed new bathroom fans in 4 bathrooms and he recently installed an Electric Vehicle charger in our garage (along with a 60 AMP breaker to support it). I received a word-of-mouth recommendation from my neighbors who had Jon perform a much larger project which included significant re-wiring of their entire house, as well as a new breaker panel among other items. Another neighbor had Jon install a bathroom fan as well as some other work. They could not say enough good things about him and they were 100% right. I have nothing but praise for his work quality. I am one of those customers that likes to do a lot of research up front before I buy items for my house. Jon was patient during my bathroom fan researching as well as my EV charger purchasing and provided me his input as-needed. He let me buy my own fans and charger to ensure I got the items that I wanted. Along with all the excellent electrical work that he performed, he also makes sure to check in with the homeowners if there are unexpected decisions that need to be made during his process and he does not push "the expensive option". There were some moments where he had to cut into drywall and he warned me up front that he does not fix drywall (no electrician does). A big bonus goes to his patience, not just with homeowners, but with my kids too. One of my kiddos had a ton of questions and Jon took the time to talk to him and explain how everything worked and some of the fundamentals of electricity (and safety around electricity). Attaching a few photos of the EV Charger. The Bathroom fans just look like bathroom fans (not interesting).

I called Serv-U first. Because, that is all you see, unless you've lived in Agawam. They were not…read morehelpful, or courteous. I called Rackliffe, and they said that they could have a key made for a toolbox lock, without an existing key in the morning. I picked up the key with the lock in hand. I tried the key and it worked perfectly. I recommend calling Rackliffe first.

I had to make copies of some keys. The cost was $8.39 per copy, it took less than 5 minutes to make…read morethem, they worked when I tested them, and the store was neat and the staff friendly. Can't ask for much more, I'd go again next time I need something security related.

This outfit has been my security consultant for many years. They adapted an already in-place system…read morefrom a defunct company (AAESE). The on-site services and the monitoring service have met all my expectations over the years. We had them update to a modern system and that all went fine as well. Good people to work with, highly recommended for any size security system.

From the owner: Consolidated Security LLC, providing top tier services since 1985. We provide a wide range of high…read morequality products, and services, including structured wiring, data cabling, closed circuit surveillance, total connect, card access systems and asset control, along with fire an burglar systems as well. Our staff are highly educated and trained to be the best in our field. Always providing our customers with the newest and most up to date products, while keeping our maintenance and monitoring costs as low as possible.

Jacob was straight forward and got the job done in very professional manner. Great service and…read moreknowledge of the product he installed. Keypad lock

I called you first and asked if you stood behind your work and or warranty. You didn't.read more