It's a modern hotel, appearing newly opened and located in the back corner of the "hospitality zone" at the intersection of I-95 and I-20. There was ample parking in a well-lighted lot. The "smoke-free" policy of the hotel meant that you did not have to walk through a cloud of smoke from people gathered around the front door, a discouraging issue at many other hotels. We were enthusiastically greeted by Lamont and our check-in took less than 5 minutes with a pre-paid Hotels.com reservation. I noted a small area at which you could purchase snacks and other small food items adjacent to the check in desk. We got a handicapped-accessible king suite, room 206, although we neither requested nor needed a handicapped accessible room. Sound-proofing was slightly below average as I could hear footsteps from the floor above and muffled conversation from the room next door when our neighbors checked in after 2 a.m. The room was quite large with a seating area separated from the sleeping area by a partial wall. The sofa could comfortably seat at least three and was convertible into a bed. There was a large bench on which to place one's luggage and a separate luggage rack for a second bag. The king sized bed was comfortable but the pillows were mediocre and small. KING SIZE BEDS SHOULD HAVE KING SIZE PILLOWS!!! When are hotels going to realize this? There was only one light switch in the room, near the door. That operated the ceiling lights in the seating area. All of the other lamps in the room had to be turned on at the lamp. The desk lamp had a burned out bulb. The handicapped accessible bathroom was huge and could have easily accommodated a motorized wheelchair if it needed to. The facial tissue box was empty. There were sturdy handrails around the commode and six handrails in the tub. The tub faucets were easy to use and we had plenty of hot water. However, the bathroom should have been equipped with a night light. There was only one light switch which operated both ceiling lights in the room; therefore, if you needed to use the commode at night, you had to turn on all the lights, probably awakening someone sleeping and losing any night vision yourself. We stared hearing a banging every 5 minutes after 8:30 a.m. I don't know if it was a door slamming shut in a nearby room or some maintenance that the housekeeping staff was doing. read more

This location is definitely much better than the Comfort Suites near Universal Studio. You can read my comments about that hotel if interested. The room is big and comfy. The location is great. The breakfast is great. Angela the night person was not so great. She was rude, and seemed to me that I was bothering her when I checked in. Luckily I only need to deal with her for 5 minutes. The luggage cart was not in good condition. Someone needs to oil the wheels. Overall I am very happy with the hotel. read more

The floors in the lobby and the hallway were dirty, needed vacuuming. The door to the room was not closed all the way but we went in anyway after knocking. The beds were made and it looked clean. We figured that the cleaning crew just didn't shut the door all the way. I wasn't sure the bathroom had been cleaned though. The next morning my husband took a shower and when he stepped on the towel it left dirty foot prints. So we went to the desk and asked for another room. We moved across the hall and the tub had painters tape around it where it had been painted and the room was hot because the air wasn't on. The manager happened to come down the hallway and so we told her about the room situation. She said that we shouldn't have been given that room because it wasn't ready for guests. At this point we were done. We asked for a refund and to not be charged for the additional nights. We were going somewhere else to stay. She gave us 50% off and didn't charge for the additional nights. read more

stayed her with my daughter and we were bite up by bedbug. i immediately left and was told to call the manage. spoke with Angela Spencer and she told me that she could only refund me $40. she stated that be she refunded me that money that this matter should be handle. I paid over 130 for my room. They tried to say that they don't have bedbugs and it's a small amount of people that are allergic to them. She's not a Dr just someone that works a front desk. I had to take my daughter to urgent care because of her bites. AVOID THIS NIGHTMARE read more

Ew. I'm sleeping with all of my clothes and mask on and brought in a blanket and pillow from my car. This room is dirty. There are toothpaste smudges in the sink and counter, hand marks on the windows and mirrors. The furniture surfaces are sticky. The Wi-Fi has no internet connection, none of the staff are wearing masks (although signage says masks are required for everyone) and the side doors don't open from the outside with a room key. This is absurd. I thought at the rate charged, this place would at least have clean surfaces. read more

Clean rooms and comfy beds. Breakfast provided for guests. A really good place to stay.

Cleanliness, smell, AC, decor all a Fail. Carpets are 'moist' both in the room and hallways. Our room had a smell of bad feet. Furniture is old and the place is very tired. read more

Driving through Florence on our way back from FL to VA, we were so happy that this place had one room left. Our original reservation was at the Suburban Extended Stay down the road, which we had to leave because it was disgusting (see my review complete with pics). We are Choice Hotel members (have been for years), so we thought it would be safe (and inexpensive) for a night. It was not. This property, though was what we expect from Choice. A modern, clean room with friendly service. Either this location has been recently renovated, or it's a newer property which is nice. This one is a little pricier than other hotels in the area, but it's worth it. Learn from our mistake! Not going 5 Star here because we did find an airplane bottle of liquor under a chair (though maybe that can be considered a bonus!) which was not hard to spot, but the bathroom was spotless and the bed comfy. Next time passing through, this will be our Choice hotel of choice! read more

Dirty, noisy, poor service. Pillows were musty and pillow slips didn't appear fresh and clean. Dirty toilet, leaking shower and noise from the train track that runs next to the hotel. Nobody was at the front desk when we wanted something before checking out. Would never go back. Bed was reasonably comfortable though. I advise earplugs. Price is good if you can tolerate the downside. read more

First, let me say that I completely understand that most places in the hospitality industry are understaffed right now, BUT with that should come a reduction in the rooms you rent out on a daily basis. We arrived late, around 10pm, and our room wasn't fully turned over. New bed linens without pillows cases and it was clear the bathroom had barely been touched. When a call was placed to the front desk the response of "yea - we're having issues with our laundry." just doesn't suffice. We're in a pandemic for crying out loud. There was a cleaning cart in the hallway so I took it upon myself to spray down the bathroom and we had to go in search of someone for clean pillow cases. From the outside the place looks newer and clean. The inside is a different story...and the breakfast buffet...walked in and out. The woman in charge was right there, but the place was a downright disaster. Also, people could be neater and make less of a mess. Would not recommend. read more

This one of the other brands hotels that I used to stay when I am around to work their rooms are very nice and clean comfy bed and very updated hotel read more

My family and I are very happy with our stay here, the staff are friendly they keep the place clean. Have an indoor pool and a workout room. Have a nice lobby area and an area for breakfast. This will be an area we will probably stay from now on, every time we're on our way to Myrtle Beach. Prices of rooms aren't terrible either. Was very happy with our choice of hotel on this trip! read more

The guy at the front desk, Marcus, was very polite and professional, he also knew how to indulge in a conversation. The bed was very comfortable and the sheets and pillows were clean, so was the bathroom. I liked it. read more

A great hotel. I personally HATE staying at hotels. It freaks me out because they're dirty and loud and I never get any sleep. I was pleasantly surprised by my stay here. Everything was relatively clean and relatively quiet. We had some noisy neighbors next door (which is annoying because the hotel wasn't full so they can definitely spread people out, right?) but the AC blocked them out. The hot breakfast was a plus. You can't go wrong with waffles, bacon, eggs, bagels, cereal, etc. Didn't get to checking out the pool because we were so tired from our drive. I slept quite soundly and I never (& I mean never) get a good sleep at a hotel. So it was nice to actually sleep. That must be a good thing! Would go back again on the way to Florida. read more

From the reviews I thought this was a okay hotel to stay in. WRONG!!!! As soon as we got into our room, I went to the bathroom to find out the toilet didn't flush. I Reported it to the front desk, She offered another room right next door to the first one we had just to find out the lights or the tv doesn't work in that room. We ended up Switching back to the first room we had. A couple hours later we seen a roach crawling from the back of the tv (Pictures are available). Also, my son woke up the next day with bumps all over him. I'm not sure if they had bed bugs, but I won't ever be returning. Please don't be fooled by the reviews!!! read more

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Comfort suites in Florence, SC has a lot of things to improve- but even if they did, I will never stay there again. I picked the hotel for the pool, and hot breakfast. Upon check-in, it took about 25 min to get my keys. The computer was messing up and the staff was kind, but obviously frustrated. Once I got up to the room with my 9 month old and set him on the floor, he crawled around, like babies do. His feet and knees were black within a matter of minutes and he attempted to eat some chip crumbs that were on the floor. We don't eat chips... and had JUST entered the room. I don't expect the carpet to be shampooed between each guest stay, but a vacuum I do expect. Especially at $211 a night. My 6 year old was excited to use the pool, so went down to do so and my key wouldn't work. When I asked if it was closed the staff member didn't know. She mentioned she would call my room to let me know once she found out. That felt like something she should have been aware of right then. 30 min later, I called down and she still didn't have an answer. Eventually, she called to let me know it was closed bc the chemicals weren't right. Alright. Cool cool. Fast forward to bed time and I closed the curtains to make it dark for the baby... but it didn't work. I thought thats odd it's still so bright. I looked out the window and there were basically two spot lights shining through our window from the parking lot behind the hotel. Even with the curtains all closed, the room appeared daylight all night. At midnight I was awoken by the intense smell of marijuana in our room. I'm sure the hotel has a no smoking policy as this is clearly a fire hazard- but it wasn't stopping whoever was beside, under or above us. The next morning at 5:50a we are up bc hell it was "daylight" in our room so why not. Went down to breakfast at 6:30 and dun dun dunnnnn.... no hot breakfast. Due to Covid restrictions, it was a mediocre continental breakfast which was not advertised when I made the reservation. Lots of disgruntled guests were upset about the waffle maker not being available to which the staff said they couldn't have everyone touching the waffle maker. However, everyone was touching the coffee machine, juice machine, mini fridge , microwave, toaster, etc. I'm not sure covid germs are that picky to only live on the waffle maker, but I've been wrong before. Probably not this time, though. We were attempting to high tail it out of there at this point, so I went to find a luggage cart. There weren't any. Not shocking. Rode the elevator back up with a sanitary napkin wrapper stuck to the floor. By this point, it felt like it was supposed to be there because this hotel was just that bad. It's unfortunate bc it's a seemingly newer property, but, it felt really flat. I paid less money to stay in an entire apartment via Airbnb on the trip down. Opted for the hotel for the pool this time, but I won't make that mistake again. I'm sure they will offer me some points or something equally as disappointing as their hotel after reading this review. No thanks. read more

Comfort Suites Florence I-95 - The sun basically. - Hotels Near Me - Florence, South Carolina

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Great stay. Tried to make it to Columbia but due to bad traffic, I ended up here for a brief overnight stay. Checking in was a breeze and the room was very nice. I was given a room with two separate queen beds with a sofa. The bathroom was stocked with nice amenities (soap, shampoo, lotion, etc). The room itself featured a microwave, mini fridge and a more modern flat screen TV with decent channels. I pulled the sheets back as I always do at any hotel/motel I stay in. The sheets appeared clean and the room overall was clean with no lingering "strange" odors. Unfortunately I didn't make it down for their breakfast, which is from 6 or 6:30 AM To 9:30 AM. Nearby there are plenty of food options and gas stations, so this is a pretty good place to stay if you are transiting to another destination. Overall, I am left very satisfied with my stay and will consider the comfort suite brand in the future thanks to my experience here. read more

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LOVE LOVE LOVE THIS PLACE! The staff was very friendly and helpful. We got a room for around 90 with military discount. The rooms are beautiful and supper clean. There's a pool and a gym. It's not your typical treadmill kind a gym that you usually would find at a hotel. It has a nice variety of equipment. If I had to say anything negative at all about this place it would just be that the tv is a little small for my liking. Would stay again and definitely recommend this place. read more

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Wow folks. If you're looking for a great overnight stay this is the place. The rooms were very clean and the pool was clean and warm. My grandsons loved it! The staff was friendly and very accommodating. A big shout out to Marcus who checked us in. We stopped here on our way to Florida from Maryland and we were so impressed we made reservations for our return trip. Oh I almost forgot the breakfast. They had my favorite sausage gravy and biscuits! Hope they have them on our return visit. read more

Hotel was our half way point to and from Florida. Very clean, quiet, nice little area for dog business. Price is very reasonable. Several restaurants within 4 mile radius. read more

The rooms were okay, Lady at front desk not too helpful. What really bothered us, there was a spot in the elevator and it smelled, Some dog had urinated there and it was wet. Terrible, pets should not be allowed in the hotel if owners can't control them. Will not stay here again. read more

We stopped here late at night to get off of I-95 for the night. The Hampton Inn that shares a parking lot with this Comfort Suites was charging $149/night. We were able to get into the Comfort Suites for $96/night. The check in clerk asked if we had any discounts which was nice. The rooms were clean and comfortable. We had a 2 queen bed suite that would have easily slept 5 with the couch (didn't check if it opened up into a bed). The beds were very comfortable. The continental breakfast was well prepared and clean. They kept it well stocked and the food was good. (On par with most hotel's continental breakfasts) Throughout our stay we had great customer service and very polite staff. We will definitely stay here again if we are in Florence. There is a pool, gym and lounge. read more

Stayed over night at this hotel for an event. Check in was quick and easy. Breakfast is seened when you walk into the front door. There are vending machines and snack items for purchase. The hotel has an indoor pool right by elevator. The rooms are equipped with microwave/frig. Room welas clean, bed was comfortable and tv had HBO so I was able to watch Game of Thrones. Hotel had 4 floors and 2 small elevators, which is enough im sure. Breakfast consist of hot/cold area cereal, eggs, bacon, sausage, waffles, fresh fruit, yogurt and coffee. read more

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The hotel was beautiful, the overnight staff could care less about helping guests. It took 10 minutes to have someone let me in the front door. Our pillow was moldy and the bathroom was used. When I went to the front desk to tell someone it took now 20 minutes for this overnight lady to help us. Not impressed. read more

Brand new hotel, very reasonable rate with coupon from green hotel book. This hotel has the amenities of a much more expensive hotel, will definitely stay here again en route to Florida from New England. read more

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We stay here all the time because it's a clean, friendly, and safe hotel. Beautiful rooms and amenities. Breakfast included from 6:30 am - 9:30 am. Very good breakfast selections. Waffle, yogurt, cereal, grits, bagels, fresh fruits, eggs and I love the thinly sliced bacon. read more

Comfort Suites Florence I-95 - Great Breakfast Selection! - Hotels Near Me - Florence, South Carolina

Above average room and above average included breakfast. Very comfortable double queen beds and a somewhat separated sitting area with a pullout. Desk with extra electric plugs and wire for Internet, and separate roll out desk top to put where you want. Fridge and microwave, coffee, hair dryer, ironing board and iron, plenty of towels, high shower head with multiple settings with decent pressure. Hotel has indoor pool and workout area. Very nice common area for breakfast of eggs, bacon, sausage gravy and biscuits, as well as waffles, yogurt, cereal, fresh fruit, etc. read more

Comfort Suites Florence I-95 - Large, very comfy room with fridge and microwave. - Hotels Near Me - Florence, South Carolina

One of the Best places I've ever stayed. I travel so much for work. I have stayed at many places as well. Never have I stayed at a place that reminded me of home. From the moment I called to make a reservation, to the sad departure. The staff from housekeeping to the Management have been so Awesome...Words cannot describe how delighted I was to finally find a place where I can sleep, eat(Incredible breakfast buffet), exercise, and free laundry...WHAT?!?! Yeah, should I ever be South Carolina...You can find me staying here... read more

We stopped here last night because RJ wanted an indoor pool for the kids and we had been driving all day. The room was very small, the lock didn't work in the bathroom, and there was a vent but no way to turn it on. The air conditioning didn't work right, and it was humid in the room. The decor was a mishmash of orange and red with no rhyme or reason. At least breakfast was included. I would have bumped to a 3 if the breakfast was good, but the biscuits were as hard as a rock. Rated a 2 because at least the king size bed was nice. read more

Absolutely love this place! There are many motel options in Florence, but this is the best! The staff is friendly, the rooms are clean and spacious, not to mention the amazing free breakfast in the morning. You can get waffles, scrambled eggs, fruit, cereal, oatmeal, sausage, or bacon. They even have poptarts and yogurt cups for kids. Bottom line: bypass all other motels, inns, or suites on West Lucas St. and stay at Comfort Suites for a great night's rest. read more

During my last Choice Hotel Stay and prior at Comfort Suites 2120 West Lucas Street, Florence, SC, 29501, US the overall of service and appearance has gone down tremendously. Upon arrival and checking in when I went to room 321 the room appeared to be clean. However, when I walked into the restroom it was filthy. There was food inside the toilet and it was filthy with the unmentionables. The showers had not been cleaned. Overall the bathroom had not been cleaned that placed the thought in my mind immediately if the bedding was clean. I called the front desk and they promptly assigned me to another room. While waiting to move to my new room there was other cleaning personnel who entered the room and observed the same things my husband, children and I observed. When we transferred to the replacement room 312, we were very skeptic about the cleanliness of the facility. If you knew my history of staying at the choice hotels specifically Comfort Suites, my stays have declined drastically due to these ongoing issues with cleanliness. In the past, I have recommended representatives from my organization to stay specifically at Choice Hotels. Because of the ongoing and increasing issues I have personally encountered, I've ceased employee corporate usage and requested no future stays at any of the Choice Hotels and have activated other corporate accounts with other hotel bonus programs for all of my employees. As I have noticed new hotels are now in the area as I will continue to patronize other local hotels until Choice hotels can get their act together. read more

Very comfortable and clean..only built 7 years ago so everything is current and in new condition... We'll keep this location saved for future needs... read more

Just checked in. New hotel. Lovely room- live the gold and red color scheme. Staff was very friendly upon arrival. I had a coupon for $94 a night and it was not a problem for me to use it. We are driving home from our Florida vacation and this is a perfect place to stop for the night. Also many restaurants and gas stations on this exit. Thank you Comfort Suites for a great place to rest read more

Blonde lady Angela on night shift is TERRIBLE!!! She is so rude, argumentative, and just not helpful. We had a toilet that didn't work well and there were brown stains on the side..... I gently told her on my way out to get food at 9:30 at night. She responded with "first complaint of the night!" And never said she was sorry or anything empathetic. She just starts getting new room keys for me and I asked if we had to get another room and she said that's all she could do. I said okay that's just not helpful because I have a 1 year old and we have been driving all day. It's just so inconvenient when I should be able to relax and get dinner.... she just got out of line so fast.... she asks me if I want to clean it myself and that all maintenance would do is look at the toilet.... I asked about reducing our bill and she said "how much you want off?!" I told her that's not my decision.. then she's just unreasonable from this point on... she reiterated getting another room and I told her that it was something I have to ask my husband about because we have our toddler and it's inconvenient and we need to eat dinner.... she says "it's not that hard, I've raised kids!" At this point I'm just shocked at how hateful she is. She then says you're acting like "you can't handle being a mom! And it's not hard at all" who in the world would talk to someone like that. Anyways it just goes on and I told her she should go work at the super 8 with that attitude and this is after her telling me I should just go! Will be chatting with manager in the AM. Don't recommend with all the other options right here! She also was NOT wearing a mask like the hotel advertised was a safety precaution in place! read more

We were very pleased with our stay in this motel very clean and comfortable with a lot of extra immenities like lemon water and snacks and water near the check in desk. And the price was reasonable for such luxury. read more

This Comfort Suites performs highway robbery!!! They charged us $154 dollars for the same sized room our friends had 2weeks earlier for $84...I think our choice rewards days are over too expensive for such a small room.. read more

I have stayed here twice & highly recommend this property. I'm from Florence originally & stay on this side of town to be closer family. This hotel has what we need! 2 queens & a pull out couch! Plus free breakfast. I was a little disappointed in the breakfast offerings this last time we stayed. They didn't seem to be able to keep up with food & it wasn't that busy. Nice rooms! Comfy beds. Refrigerators & hairdryers provided. Friendly staff! read more

I really like this hotel. Very clean and comfy. A little pricey. Only bad thing I found is my frig was broken. But room is super spacious and very clean. I would definitely recommend this hotel. read more

100 percent satisfaction! We had 15 rooms booked for a baseball tournament and were provided better accommodation's than we paid for! Ask for Sharonda or Renee. We were treated like family and we won't stay anywhere else near Florence! Thank you ladies!! read more

We are staying here currently. Checked in with Marcus and went up to our room. Unfortunately it had a very distinct cigarette smoke smell. Called down and Marcus switched us with no problem. He also credited our rewards which was very nice of him. We are traveling with our young son so my husband went out to get ice to put his milk on and ran into Marcus at the ice machine. Marcus put the milk in the staff refrigerator. The room is very spacious and updated. The only thing I have concern about is the train that just came through at 10:30pm. Hoping it is the only one but we have a fan that helps drown out some outside noise. Marcus at the front desk is phenomenal. read more