There needs to be negative stars as one is not low enough.
I reserved 2 rooms 8/1/14, for check in on 8/30/14. I gave them debit card info to hold rooms.
I was unable to go, called and told them spousal unit would be checking in with his daughter and grandkids, and his name. I called the hotel again on 8/30/14 to tell them it would be late check in, and they said that would be fine.
I was checking online bank statement and saw where they had taken out 167.99 at the hotel. So I called them and asked about the charge, I was told on 8/31/14 that "he paid cash for one room and used card for the other room" by the desk clerk on duty at the time.
I thought no more about it, until he said he had tried to get money from ATM and wasn't able to when they came home yesterday afternoon.
This morning, 9/1/14, I questioned him about this, and told him he had paid for one room with card, and the other cash, and he said no he didn't, that he paid in full with cash, for both rooms. I asked him for the receipt, and he said that he didn't get one give to him. I asked him why they swiped his card and took money out, and he said he was told it was "to enter into their files".
I called Comfort Suites again, 9/1/14, and talked to the woman who answered and said her name was Deb, and asked her about it, she looked and said that he had paid cash for both rooms, she had no idea why the girl yesterday said one had been paid for with a card, but that the 167.99 was taken from the account in "case the rooms were vandalized". And that the money "hadn't gone into their accounts but was just under a hold" and we'd get it released in several days. I told her that nowhere on their site, or in phone conversations was this disclosed, and that I wanted that money released.
She said I could call the bank and they could release it, AFTER they talk to the hotel and the hotel tells them to release the money. It is Labor Day, and the bank is closed.
So both rooms were paid for with cash. But they took out close to 200 dollars for them on top of the cash?
ETA: Just called their corporate number, and Vicki told me that corporate doesn't set hotel policy on charging cards when cash is paid, and that "should get money back in 72 hours...maybe by Thursday?
Nice. read more
