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    Candlelight Manor

    5.0 (2 reviews)

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    9 years ago

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    8 years ago

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    Comfort Suites Burlington

    Comfort Suites Burlington

    (10 reviews)

    $$

    We had a 80th birthday party for my sister In town. We tried to rent the conference room at the…read morecomfort suites, but due to damage done by rain they were unable to provide. All the out of town party goes stayed at comfort suites. We had at least 10 rooms rented Over the weekend most stayed all three days. My family loves playing games, broad games!! Everyone gathered in the breakfast room to play a wide assortment of games!! We were asked to go to our rooms not in a nice way by a traveling manager after 20 minutes the said manager called the police to make us go to the rooms. We were horrified because for many years we have done this at their mote And they were always nice and respectful!! We did try to get a community room but they were not open they said. but the Gold merchant was in a community room!!

    The hotel pool facility and all of the facilities for that matter were very nice. Upon checking in…read moreI was very pleased. It all went down hill from there! This hotel does nothing to keep control of their guests. We were here for a softball tournament, but will NEVER come back! The staff refused to do anything about one unruly disrespectful baseball team that was there at the same time. The team had a kid pull the fire alarm in the afternoon on the day we checked in that caused the first major inconvenience! Then the 9 and10 year old boys were allowed to run completely wild through the hotel with absolutely NO supervision from the drunk obnoxious parents. The boys were belly flopping into the hot tub and slamming into guests as they ran everywhere in to pool area. When a parent in our group complained we were told that the staff does not monitor the pool area. Then, while my daughter was in the shower the fire alarm went off again. We went down to the lobby where no one would even tell us what was going on. We eventually went back up after the alarm was shut off and everyone else was going back to their rooms. The staff never communicated with the guests. The alarm then went off an additional 2 times within the next hour and a half. Fire personnel were in the hotel for quite sometime checking things out and many kids and guests were nervous about the situation. There was still NO communication from hotel staff. We were not even told when it was safe to go back to our rooms. Our girls got very little rest for the games they played the next morning. The drunk parents and unsupervised kids continued to slam doors and act foolish well past 11:00 at night! The hotel also never bothered to apologize or try to make anything right. This may have been the worst hotel stay I have ever had. I have never felt so unimportant and unsafe somewhere as I did at this hotel! I do have to give compliments to the wonderful staff member in charge of the breakfast the morning we checked out. She went out of her way to be kind and helpful.

    Candlelight Manor - hotels - Updated October 2026

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