PLEASE HEED THIS WARNING! My friend and I planned a girlfriend spa getaway at Catfish Bend Inn and Spa and were sorely disappointed at our decision to choose Catfish Bend as our destination.
First, let me say that Lisa, the front desk clerk of the hotel is amazing, her customer service is on point, and she was willing to go above and beyond and made our stay feel very welcomed.
The cleanliness of the spa could have been better, there was dust on the furniture, nails and hair on the floor, now don't get me wrong, I realize it's a spa, and there is going to be nails and hair, but ew, I'm talking about in the corners, under the furniture, etc, where NO ONE cleaned. I mean hire a cleaning crew at night, don't count on your employees to be good cleaners.
Unfortunately, the spa services we booked were a total let down. We booked 2 facials, 2 massages, 2 manicures and pedicures, and a cut and color. Our first day was a facial, which was great, but the manicure and pedicure I received were simply awful. There was no nipping of the old skin, the filing of my nails was done over the skin, Will, my technician, did not put the file between the nail and the skin, so my nails, both fingers and toes were all crooked. The rough skin on my feet was never buffed away, and it was clear he was not even comfortable using the nail clipper to cut my toe nails. Now, I realize Iowa has laws against razors and 'cheese graters' on the feet, but there is no reason I should still have hard calluses after a $65 spa pedicure. The polish color was all over the skin, or not even to the end of my nail bed. For my manicure I asked for a buff, you know where they just make the nail shiny by using a four sided buffer, nope, no difference, and all he did was rub cuticle cream on my nail beds because the nails were already as short as they could be. The skin and hang nails were no different than before my manicure, so why did I pay $35?
I asked Will to rebuff my nails as I washed the cuticle cream off but he had already closed down his station, said to just come back tomorrow since we had other spa services booked. Once we exited the spa I asked my friend to look at my toes, and dead skin, we were confused how this was even a pedicure. However, to avoid making Will feel uncomfortable we went to our room and called to speak to the spa manager. Marlena asked my friend and I to meet her in the lobby where she proceeded to tell me that Will is not very good with nails and this was not their first compliant, and she would refund my money?!!??! Are you serious; why on earth is Will doing nails if he can't do nails? I am paying $90 to have my toes look like my 3 year old niece did them, just to have to go someplace by my house so my feet look presentable (please see attached picture of POST PEDICURE, don't judge). At this point, my friend who has a hair appointment for the next day is now concerned that since Will cannot do nails, he will also be inept at her cut and color and shares her concern with Marlena. Marlena pauses, talks to the receptionist and asks if Sara is working tomorrow since she's great with color. Anyway, my friend's appointment is rebooked with Brittany as we were told she's an expert with color. Marlena advised she would be at the spa the following evening and to stop by so she can see the hair result.
We walk to the spa somewhat hesitant for the cut and color, my friend asked me to sit by her to make sure that it looked right as the process was happening. She asked Brittany to cut her hair about Brittany's length which is about 3 inches past the shoulder. Brittany makes one clean cut in the back of her hair about 2.5 inches too short. At no point did she ask my friend if this length was okay before cutting her hair. My friend didn't realize how short was until I gestured to look in the mirror. Then the color comes (see pictures for yourself). I mean these colors are nothing alike, where is the gradient color, the caramel, the blonde, nope just Lady Clarol #474 - Brunette. I noticed the darkness of the hair compared to the balayage as the color was setting. I pointed it out to my friend as she was sitting there and she said nah, it's just because it's wet and has the color in it, let's wait until its done. Brittany 'washes' her hair (later my friend re-rinses her hair ad stains the bathroom towel, like who can't even shampoo hair) and blows it a bit. At this point the realization is that her hair is too short, is not even the correct color, and the haircut is not even, there were long strands intermixed with the cut hair, what?! So we go back to our room fuming and Marlena stops us to ask how everything went. My friend explained the situation, Marlena agrees that this is nothing like the 15 pictures we showed Brittany and comps the cut and color. She also mentions that she has confidence in her staff even though this color was NOTHING like the request.. Tell me, what does a comp do? read more