We were referred to "Right at Home" by the company "A Place for Mom" for a family member suffering…read morefrom dementia. From the moment we called Right at Home, in Yucaipa, California, we were treated with respect and concern. The care manager was able to meet with us right away to address our concerns for our family member's care and always makes herself available to accept our phone calls. We contracted for the service of a caregiver at three days per week and were so pleased, with the company, we increased our contract with Right at Home to have a caregiver six days per week. From the start, we were assigned a caregiver who perfectly matched our needs and our loved one accepted the caregiver immediately. We would highly recommend Right at Home.

Right at Home has been a wonderful service providing care to my mother for the last 7 months. After…read moremy mom's hospitalization, I found that I couldn't manage my mom's care and my job. I needed someone to be there a few days a week to help with hygiene care, meals, and errand running. All Right at Home staff that have helped cover mom's care have been great but her regular caregiver has built a wonderful relationship with my mom. My mom looks forward to her visits and I can see that her caregiver genuinely cares for my mom as well. All Right at Home staff are extremely responsive when I have questions and I truly value their services. They helped me navigate my mom's long-term care and assisted with my mom's evaluation for her services. I don't know what I would have done without them.

They are thieves!! Beware of the billing. They charged my credit card, also took that same payment…read morefrom my checking and charged the insurance. Paid themselves three times!! Zero stars for thievery!! They thought they were just dealing with a confused old women, but I handle my moms finances and was on top of it!!

Everybody was so kind but efficient and professional in all situations. The office staff were on…read moretop of it! Never had to wait for a reply, whether it was over billing, rescheduling, or our ever-changing needs with our parents. The caregivers were the best! Kind yet always providing tip top care and support. Always busy, never had to prompt for services. We dropped in often and unexpectedly but always found them doing a great job. Can't recommend this company enough.

The management is very helpful and they answers all the queries and concerns. Good quality careread more

My grandma has been here for about 2-3 weeks, the care shes been reviving is terrible. Absolutely…read moreno tooth brush, I came to visit room was filthy, I asked my grandmother if she was okay and she said she had a "accident" hours ago and has been trying to call for help. Whilst being here I have heard the alarms to call for someone countless times and none have came. I had to go and ask for a hairbrush to unmatt her hair. They have no cleaned or brushed her hair the whole time she has been here and the entire head of hair is all tangled matted and a mess. Never under any circumstances send your family here. You will be disappointed in the way they will treat your elderly members,from all ive witnessed and heard this place is horrible and I will be transferring my family out.

Excellent services. They are responsible and loving. I would recommend this company to all that…read moreneed loving caregivers for their most important loved ones

It is a great company to work for. Terry is very compassionate about her clients and demands we go…read moreabove and beyond.

They had all meds, these and more delivered to our door before my grandma was discharged from…read morehospital and transferred home to start care

The Filipino compassion at its best. A very great showroom of compassion and expertise in their…read morefield . Highly recommended!

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

Our family is incredibly grateful for the care and compassion Krystel McDowell, CNA, has shown our…read moreloved one during their time at this facility. From the very beginning, she treated our family member who received subacute care not just as a patient, but as a person -- with dignity, patience, and genuine kindness. She always took the time to listen to our concerns, explain things clearly, and kept us informed. Knowing that she was involved in our loved one's care gave us such a peace of mind. Her calm demeanor and reassuring presence made difficult days a little easier for all of us.

Lousy company we had an appointment for today for orientation to discuss my needs, and the owner…read morehimself canceled the appointment without discussing it with us they said because they do not provide one day services, but they don't realize we needed it for multiple days not just one day. It was the owner of the company that canceled it. It was his name on the email. I do not recommend this company. They obviously don't care about people that need help. They don't even feel you need an explanation as to why they canceled this company deserves every bad review that they receive.

*NOTE: My updated review is solely for customer service, not the service itself…read more Some weeks after writing my review, I was contacted by both an employee from Oasis as well as the owner Cameron. Both expressed sincere apologies for the missed appointment and explained it was due to simple clerical error. While I have already engaged another in-home care service, it's clear to me that Oasis cares about their reputation and client experience. I appreciated their offers to make the situation right and wanted to reflect their sincere efforts in an updated review.

This is a bitter sweet review to write as it has to do with the passing of my Mother. The…read morecaregiver and I were exhausted and getting on each others nerves. We both knew Mom would not last much longer. In desperation I called Serene Home Care and talked to Donna (the owner) and she immediately provided a wonderful caregiver who took excellent care of not only my Mom but also my Dad so that we could get some much needed sleep. She came for 12 hours and we were able to sleep and get refreshed. Mom died late the next day but we were still in need of someone to come and give our full time caregiver a weekend break since she was still taking care of Dad full time. Donna handled the whole situation with compassion and caring. When a worker was in an accident she filled their shifts herself and took marvelous care of Dad. When it came time for the memorial service Donna provided yet another caregiver, who was a delight, to help us with Dad who is wheelchair/bed bound. Serene Home Care was truly a Godsend for us in our time of need! I can wholeheartedly recommend them to anyone who needs short term or long term loving, caring home care. Thank you so much for carrying the load for us in our time of need.

Very accommodating and prompt! Would use them again! Great service and polite drivers !read more

Compassionate, kind, patient and prompt!! I absolutely love working with this agency!!!…read moreThank you for all you do Nakaa. -Debbie Czarkowski BelleRose Hospice