Owner is unprofessional and yells at her workers and does not take safety concerns for real. She…read moresays its home care if u dont wanna do it ill have someone else do it (quoting her exact words). She hires workers who have no clue what their doing. Her own family and friends who work for her dont get fired even tho they have no clue what their doing and dont do their job. For example moldy bread in clients house. Aide before me alerted it to me. But she didnt even throw it away even tho she knew about it. (Person was home for almost a week at the time this picture was taken)

From the owner: We offer great quality customer services to our clients and families read more

On behalf of my family, I wanted to write and thank you for the incredible help of your team with…read moremy mom, Corinne L. Jeanie Crowe was our client care coordinator and I couldn't have asked for a better person to work with throughout the decision process and the transition to in-home care for mom. Jeanie was professional, thoughtful, patient, compassionate, available and always ready to find a way! Her passion and dedication to providing care was a comfort to our family and I must commend her. Your office staff: Shelley; Amanda; Chris and Debbie helped me with so many things - always with courtesy, concern, and compassion. And your care staff - what can I say?! Denise and Angie were remarkable with mom. Their dedication and caring went well above and beyond the call of duty and was very much appreciated by mom and by us. The comfort we derived knowing that mom was well cared for is priceless. The quality of your entire team is top-notch - I cannot speak highly enough of everyone with whom I've had the opportunity to interact. I have and will continue to recommend the use of Home Instead to my friends/colleagues nationwide. Thank you, thank you, thank you - to all - you provide such loving and professional care to people in need. Sincerely, Lynn L. Daughter

One star only. We learned a lot about caring for my dad, but Home Instead did not abide by their…read morecontract. They said they would only clean the areas that he used, which was basically his bed. This is not helpful to the family at all. Their contract said they did light housecleaning, including cleaning the kitchen, bathrooms, etc. But they refused. A huge turnover and several completely clueless caregivers showed up and were not qualified in any way to care for a sick person. Last BUT NOT LEAST, an employee ransacked my mother's jewelry drawer the one time we trusted someone alone with my father. Do not use this company.

Beacon of Hope Hospice is a smaller hospice that makes each patient its number one priority. The…read moreequipment came the same morning we admitted my dad. It was a blessing to have the medications, equipment, and all the care given by Beacon of Hope at no charge to my father or to us as a family. We liked that we could call their number at any time and that a nurse answered the phone after hours and that a nurse was always available to us. We also liked that we had the same staff - same nurse visiting during the week, same CNA so that dad didn't have to get used to a new one, same chaplain, same social worker, and same Veteran volunteer. The whole staff is friendly, caring, and compassionate. The last week of life for my father, the whole team showed up daily (each for 1-2 hours) to spend time with dad and all of us. Also, after his passing, the phone calls, mailings, and continual contact with our family has meant a lot!

The provider is so professional but personable with affordable rates. I will use their services…read moreagain.

From the owner: A Touch of Hand provides in home care in the Davenport, IA, area.read more

I was hired on 6/14/2023. I was hired part time, 2-3 (8) hour shifts a week, which I was told I…read morewould get that the hours weren't a problem by Anna in orientation. I trained 1.50 since being hired, today is 7/3/2023. I was also told I would be working at a specific house. I learned by the schedule I was being put at random houses. I spoke with Beth regarding the different houses and her response was " I'm sorry I should of asked you first " I Told them it wasn't gonna work for me, I called today 7/3/2023 to verify my hours on my check and was gonna inform them they could mail me my check. I learned from Amy that I was not getting paid for orientation and was also not being paid for the 8 hours online training. I double checked in orientation with Anna that I was getting paid to do the 8 hours online training at home and she said " yes ". When I told Amy today that's what Anna told me in orientation her response of hostility was " SHE DIDNT SAY THAT " which Amy was not in orientation with me and Anna. When I went on 6/24/2023 to train in a clients home she was expressing this company can not keep staff, and that the lady who was there, needed a room or to move in because she was the only one who was consistent. That is not the kind of company I want to represent or to work for. The Managers Beth and Amy have very poor attitudes, almost as if your wasting their time, I don't recommend them taking care of your loved one, they are very short tempered and have very poor attitudes. I am in contact with the labor board, as well as the better business bureau. Nobody should have to do orientation or do any kind of training with out being paid!

From the owner: The Quad Cities Premier In-Home Care…read more Our goal is to help individuals and families stay together in their home as long as possible with a safety net. The first choice of placement for almost all of us is in our homes. That is where we are most comfortable, where we have the most independence and where we are likely to be the happiest. Lighthouse Homecare CNA'S and Caregivers are supervised by Nurses and are experienced, caring, compassionate and dependable. Reliable In-Home care is not all we do. We've added Handyman services, Transportation, Housekeeping & Maid service (not just for the elderly), Beautician services, Tele-health services and more. If you don't see it, just ask, we may be able to help. Serving the entire QCA since 1999!

Zero stars possible?? I am a former employee with a professional background in HR and throughout my…read morevocational history I have never worked for a more poorly managed company. Through my experience working for this company I have personally witnessed the branch manager act extremely unprofessional on multiple occasions by mistreating patients and employees. The common practice handed down by senior level management shows lack of true care and compassion you would expect from a company in the healthcare field. Unsafe work environments, poor training, reactive attitude, retaliatory, poor ethics all around. I would stay clear from doing any type of business with this company.

On a Sat. nite, (3-9) I discovered my tubing was impaired somehow and I was not receiving oxygen…read morefrom my concentrator. Because it was late I opted to call and request a new 50 ft. piece of tubing Sunday morning around 8 a.m. I was told I couldn't get a new one delivered for several days and only had my portable units to use which meant I had to get up several times in the nite to refill them. I called back again to see if I could get them the same day (Sun.) and was told they would have new tubing delivered to me via FedEx some time that day. After waiting all day and upon calling to check 3 different times I was assured each time that I would still get the delivery that day. It is now 10:30 p.m. and no delivery of the tubing. I was purposely lied to and will have to spend another nite of getting very little sleep! I have been a customer for 12 years and feel I have been lied to and treated absolutely terrible by this company. Would not recommend this company who has no regard for their patient's health and well-being!