my son has been there 4 times in 9 months. every time he went there was less communication less…read morehelp less everything. they are not professional at all I was on the phone talking about his discharge and the lady hung up on me cause I was telling them we are running out of options for him and his anger outburst. they do not address the core issue of why he's acting the way he is. they could care less about what is actually going on and why he's there in the first place. they put him on a new medication and said 3 hrs later ok he will be discharged he acts just fine. however when he comes home he has problems almost right away and we are starting all over again. he has had multiple counselors and seeking help where ever he can but i definitely would not send your child to Eagle view if you care about their health. last time he was there for 2 weeks and I gave them multiple sets of clothes and deodorant they never gave it to him until the day of discharge. I was furious they said oh we didn't know he had items here. they are there for a paycheck that's it!

I was recently discharged for a mental breakdown and I have decided to document my experience…read more Firstly, I feel it's very important to note: 95% OF THE STAFF AND SUPPORT TEAM WERE PHENOMENAL. They performed exceptionally under stress and are wildly underpaid. Basically performing charity work at this point. My main grievance stems from the singular fact that this is a FOR PROFIT INSTITUTION!!!! This is something that is critical to consider, as it will greatly effect your care! While the floor level staff all genuinely care and wish to help make people better, the organizational structure above them only cares about keeping beds full. They take on court holds that really don't have business being in the facility, they cut corners on quality of life/recreational activities, they severely understaff wings, and do everything they can to achieve maximum profit margins. Whenever that happens, ESPECIALLY when you lack agency in making choices for your own care, your outcomes here will likely suffer. Again. I don't want to disparage the staff. Almost all the people I interacted with were phenomenal. If anything, this is more an audit on the mental health system as a whole than it is on just this one place. We need to fund mental health services on a state and federal level at a much higher rate, to prevent unscrupulous carpetbaggers like EVBHC from ravaging the community.

My mother recently had an extended stay. It was everything you would NOT want your loved one to…read morehave to endure. Atrocious wait time anytime she used the call button, rare bathing, terrible with regards to her medications, gaslighting my sister (who has medical POA) over any issues she raised with them. Absolute nightmare. So glad to have gotten her out of there.

Don't expect assistance when you press the call button on the first or second time; during rehab,…read moredon't expect them to understand visual impairment; food is extremely bland, and don't expect salt and pepper for patients with no diet restrictions (but they provide a lot of sugar for a savory meal); noise volume is high unless you shut the door; the hvac unit fan is so loud, it drowns out conversations when trying to respect your roommate; belongings are not safe in your room; nursing will ease drop on personal conversations and butt in (conversations were not about the facility); and showers only twice a week. I wish I went with my first choice, but I chose something closer to home. Do NOT make the same mistake!

ManorCare is a great facility for my husband. He is currently in the rehabilitation program, which…read moreis excellent. The staff, nurses and aides are very caring and keep me informed of any concerns and/or changes in his care. They are open to any suggestions as they get to know him better and what his needs are. I would highly recommend Manor Care for both short term and long term care.

My grandmother entered the Kahl Home last week to live out her last few days. I was impressed with…read morethe Kahl Home's attentiveness and responsiveness not only to my grandma's needs but to my families needs as well. It made the situation we faced a tad more bearable knowing we were in good hands. I would highly recommend this facility.

I am truly disappointed on the intake process of this facility. My father unfortunately was found…read moreunresponsive a couple months ago due to a massive GI bleed. Due to the trauma on his body and brain being deprived of oxygen he experienced a common disorder called icu delirium and goes away with time. When discharged my father was sent to a rehab facility and due to immobility concerns needed a long term care. We called this facility and was denied due to a medication he was taking for the delirium. Mind you my fathers mind is clear he is able to make financial decisions, and using his laptop computer and cellphone. This facility only cares about money and nothing about patient care. We chose this facility because it has a lot to offer but to be denied over one medication is insanity. They also claim they offer memory care services for patients with Alzheimer's and dementia. If you were to ever look into there medication history you will find the pages of medications for mental health and mood stabilizers. Don't go here they really don't care about helping our community.

The staff really seems to care about their patients! The nurses and aides were on their toes…read more Always asking if there was anything else they could do! The rehab room is full of all kinds of machines to help me get stronger during my stay! The food isn't the greatest. But the staff is always friendly!

Do not go there! They knew my mom was diabetic, but did they DID NOT CHECK HER BLOOD SIGAR OR GIVE…read moreHER ANY INSULIN! The only reason they found out her sugar was so high is because she fell and SHE told them to call 911! She ended up in the hospital with a blood sugar of 600 because of their incompetence. A few days later the very same thing happened to my friend's mom who was a few doors down the hall. They LEARNED NOTHING OR JUST DID NOT CARE!

Excellent, responsive treatment of my concerns. Without dismissing any of my thoughts Andrew…read moreexplains what he knows from his experience, training, and recent research to make sure I understand what he shows me and then tells me how to do the work at home.

I have used QC PT & Spine for about a year now. They got me in very quickly and dealt with my back…read morespasms and then a separate knee injury a few months later. These back spasms were the result of a previous injury & were causing me extreme pain to even move my neck enough to get into the car, let alone twist or reach to pull the car door shut. Heather is very experienced, the highest of professionals & knows what methods to use to address the pain and/or limitations I presented. She tested my mobility and drilled down to the areas to target to recover as quickly as possible. By the 2nd visit, I was able to drive myself to the appointment. I appreciated the app with exercises to do at home to assist in my recovery. I highly recommend QC PT & Spine as your PT of choice.

My husband died unexpectedly after robotic prostate surgery, nurses were wonderful, Dr. Gray was…read moreexcellent, kept me informed. But he died June 29, 2017 and they lost his belongings, both my daughter and I have called multiple times, with no results and barely any return calls. I had to bury him without his glasses! Also missing is an Iphone, hearing aids, 2 sets of clothes and the black bag with grey flowers on it. They don't seem to care, I get the same old comment every time, they've looked everywhere, aren't they going to even apologize or make thins right? B Vann

Visited Genesis East ER for a fractured/separated shoulder. Once assigned to an ER room it took 2…read morehours to get pain medication after several requests.

I was a patient at Hope Creek for 6 months. I WAS VERY PLEASED as a whole. The therapy department…read morewas great and they helped me in every way possible. The nursing staff was good aalso good, I would recomend Hope Creek.

My sister in law was a resident of Hope Creek from Oct 17 2022 until she passed away Jan 12, 2025…read more My husband, age 84, visited her very often. He thought she was taken care of. For a while she was taken care of but over the years things changed. Charlotte would be out in the hall by the dining room away from her wing. She developed dementia. She was neglected and her needs were not met. Complaints were blown off. Dec 24 2024 we visited at 3:30 pm. She was in bed and unresponsive. We got the nurse. The nurse did not even check her; she just proudly said that she had her up in a wheel chair from 6am until she was brought back from the Christmas party at 3 for disturbing the party yelling for help. She said Char was a fall risk and she had to stay up. My husband visited at noon Christmas day. He helped her with her dinner. She asked to go back to her room to lay down. He was told he couldn't take her to her room that she had to stay up because she was a fall risk. She kept yelling to go to her room. They put her in a recliner and he just wheeled her to her room. She is fall risk so they punished her by making her stay up in a wheel chair for hours. No one changed her or gave her a drink. Jan 3, 2025 Charlotte was sent to the emergency room with breathing difficulties. The ER nurse called us to find out who was responsible for Charlottes care that she was severely dehydrated, mal nourished, weighed 80 pounds and was unresponsive except to say help. . The ER doctor called and he was angry about Charlottes condition. er further testing he found that Char had a blood clot in her lung, several blood clots in her legs and a huge open bed sore. She The doctor said she would not survive surgery and it would be best to place her in hospice care so that she received pain medication, was comfortable and taken care of. We asked to send her to another facility and this was not possible. Jan 6th, she returned to Hope Creek in Heartland Hospice Care. Heartland sent a patient care person who bathed, changed, dressed and combed her hair every day. The Hospice nurse visited every day and was on call. Hope Creek nursing staff did as little as possible to care for her. The neglect by Hope Creek continued. Jan 7th, Hospice called to tells us her condition was deteriorating. We called my brother in law,85, to meet us at Hope Creek. When I got arrived there was no chair by her bed. I had to go from wing 4th all the way to the reception desk and talk to three people to have someone get us chairs. The four of us stayed for over 4.5 hours. NOT one Hope Creek employee came in the check on her. At 5pm they came and repositioned her and did not check to see if she needed changing. We called twice in the evening to check on her and the phone was transferred to the wing and NO ONE answered. Jan 8, she was in pain when I arrived. I asked her nurse when she had pain medication last. Her nurse did not know but would check when she got around to it. I called Heartland. When I returned to the wing the hospice nurse was talking to her nurse. I asked about the pain medication and she said she had given it about 10 minutes prior. That it was ordered only as necessary. Her explanation of how to tell if she was in pain included asking for help. I asked how they knew if the never went in her room. She said she could hear her all the way down the hall. The nurse could not have been in her room. She could not yell. You had to be withing 5 feet to hear her. She was placed in a recliner in the hall while an air mattress was put in place. I could see her toes. The nails were yellow and green and the big toe nails were loose and detached at the cuticle. I took pictures. Why did no one have this taken care of. Every time we were there she had shoes on. I asked about the bed sore on and was told it was an end of life sore that just pops up. Not true! Every complaint was blown off. We were even told that the administrator did not work out of Hope Creek. We were always referred to Amber Hart who is useless. Evening calls to check on her were not answered after 20 minutes. We called the Hospice nurse and and after two calls and 45 minutes got a nurse who said she was sleeping. Jan 9, I0 we visited two times a day for over 2 hours. Finally we got the pain med ordered to be given every 2 hours. Jan 11th I was there over 6 hours. Same situation. I always stayed to make sure she was really asleep and peaceful before I would leave. We attended every care plan meeting and we voiced our concerns. She was never wearing her own clothes except for her shoes. Complaints about missing items were answered with we have no way to know who did it. We asked to put a camera in her room and it was not allowed. They accepted no accountability for anything. I tried to get a picture of the bed sore but the nurse would not let me. I would never put a helpless patient there. No rating low enough.