Beware of extremely unprofessional customer service at this establishment. I asked to extend my stay by one night and clearly told the front desk I would be down in a couple of hours to pay. He initially seemed fine with that, but then called back just ten minutes later--this time agitated--insisting that the hotel doesn't "revolve around me" and demanding paperwork be filled out immediately. Surprised, I got out of the bath right away and came down to resolve the issue. Despite apologizing for what I thought was a simple miscommunication, I was met with hostility. The staff member became increasingly upset, told me to pack my things, and threatened to call the police for trespassing. To my disbelief, he actually did. The police arrived, and I left immediately. I've stayed in hotels all over the world and have never experienced such an extreme, unnecessary overreaction. What could have been handled with basic courtesy and professionalism turned into a hostile, bewildering ordeal. I truly hope the management reflects on how this kind of treatment affects guests. Until then, I strongly advise avoiding this property. read more

I showed up the night before Thanksgiving with kids. The owner was absolutely the worst. He wouldnt let me check in. He told me locals weren't allowed. We were watching our nieces 1 year old and he said absolutely no locals allowed. When I was telling him the child was 1 he kept telling me no locals and said he wouldn't do business with me. Told me to call Expedia and he would refund my money. Over 6 hundred dollars. Expedia tried to get ahold of him and he wouldn't refund the money. Beware. read more

Cliff the manager obviously takes pride in keeping the hotel clean and safe. We had plenty of convenient parking ( pre season in early April). The bed was very comfortable as were the pillows. We were in a pet allowed room which our dog spent very little time sniffing around so that tells me it's been kept very clean which we could see for ourselves it was well maintained. The hotel had been recently renovated and the manager is really working hard to keep that condition intact. Easy drive into Farmington if you don't find the store or restaurant you want in smaller Aztec. We visited the Aztec Ruins National Monument which was less than 5 minutes from this hotel. Breakfast bar had more hot offerings than the usual waffle maker, scrambled eggs and sausage which was great. read more

The property is really nice and I appreciate the beds. Very clean. But the owner/manager was rude. Property required a $100 deposit. Asking for an early check in (my rate was $259! Not including deposit) was preposterous to him. He knew there was a wedding and we just traveled and needed to change. Apparently all rooms are clean at 3 only. Really would not stay here unless new Management and supportive customer experience. read more

READ REVIEWS BEFORE YOU STAY Terrible management. Called the police because we had local family (children) attempt to come swim. Manager took pictures of them, and attempted to grab one of them. Said the kids were disrespectful but refused to show us the video that he insisted "showed everything." Kicked us out the second day when we paid for 3 nights. Refused to refund and did not refund security deposit when the room was clean. Beware. If you don't want the cops called on you and staff watching/recording your every move, don't stay here. read more

If you happen to find yourself in the middle of Nowhere, New Mexico, and are looking to stay at this Comfort Inn, DON'T. The night manager of this place, "Cliff" Viegas, thinks this cheap, one-star hotel is anything but, and treats his guests disrespectfully. He will make idle threats to call the police if you slight him. Read all the other reviews, they all say the same thing. For someone in hospitality, he sure acts shamefully. He will probably write his typical response saying "abusive language" was used, but maybe he should consider how he abuses his guests first. Hey "Cliff," when you're done hiding in that closet folding the towels, go be a good maid and clean my room. read more

After waiting five minutes for the desk clerk to terminate his social visit in the lobby and come to the front desk , he was Extremely rude and refused to provide us a room when we complained about the 100$ security deposit. We had reserved on Expedia and are unable to navigate their site to apply for a refund because the desk clerk made it appear we cancelled the reservation. This employee must be hurting the business because there was only one vehicle in the parking lot other than a few semis. read more

If I could I would give 0 ratings. Worst customer service experience ever! The guy was rude and unfriendly. Wouldn't be surprised if Aztec closes this place down soon. read more

Do not go to Farmington NM for a room! Presidential Inn & Suites is SUPER CLEAN, has breakfast and hot coffee. Just what I needed for this long trip back home. The bed and pillows are comfy and the area is quiet! Pet friendly too! read more

Comfort Inn & Suites - Double queen no-smoking, pet friendly. - Hotels Near Me - Aztec, New Mexico

This hotel owner was EXTREMELY rude to us. I was appalled at his lack of basic human kindness and relational wellbeing to his guests. We booked online and arrived about 1 hour too early, sat in patio outside enjoying the sun and he was upset at that. I had gotten in a car accident and came here to heal until Sunday to drive my car back to Denver. I am a very gentle woman, kind and was in a ton of pain. He allowed me to sit on patio to wait but when I went to check in he was EXTREMELY abrasive. He asked for my id and SNATCHED it from me. I said "sir, I am hoping we can be kind to one another, I did not mean to upset you." he then became irate and told me to get out of his hotel, stared to yell and literally scream. I had not confrontation w him, only spoken nice- was clearly in discomfort and pain with stotches all over my face. I told him when I left that he was being unkind and I felt sorry for him. He was ridiculous . They have not refunded our money and now are saying that it's unrefundable . I BEGGED him to let me check into this room and he was seriously the worst mean human I have ever. read more

HORRIBLE do not stay here. the workers are very rude. and watch every thing u do. my mom went to the pool which was locked than once me and my brother went down to meet her the manager stopped me immediately getting up in my face asking our names confronting us for no reason. than one followed us out and watched us the whole time we were swimming. than turned the hot tub on cold while we were in it. i recommend staying some where else! read more

DO NOT STAY HERE!!! THEY ARE A BUNCH OF SCAMMERS!!! I wish I read the reviews before booking. This was the closest hotel to Aztec MX which was our reason for booking. The hotel owners are horrible. We booked two rooms with a total of 7 of us staying at the hotel. We had to ask permission to use the pool since it was padlocked. The owners yelled at my two older teen children when they came down to join us and they demanded to know the names of the children and which room they were from. The owner sat outside and watched us the entire time as we swam in the pool. The pool was freezing cold so we used the hot tub which was pretty cold as well. After about 10 minutes, the owner came and turned on the cold water to the hot tub as a sign he wanted us to get out. We were the only people using the facilities. There were only 2-3 other customers there during our stay. Now we understand why. The owners sat in the camera room and watched our every move the entire stay. Very uncomfortable. We also discovered dirty towels hanging on the back of the door upon initial entry into the bathroom in our room. I doubt they clean the rooms or wash the sheets. Then upon checkout, they advised they would return my cleaning/damage deposit of $100 which never happened. I had to dispute the charge with my bank to finally receive the refund. IT IS NOT WORTH YOUR STRESS. STAY SOMEWHERE ELSE. Apparently the mayor is aware of the problems at this hotel and has been trying to get these guys out for a while now. Do not stay here read more

Staff and owner are very friendly! Without asking they assigned our room so we could keep an eye out for our vehicle and boat. Originally we were on the 2nd floor. The people above us were extremely loud, had tons of kids, and made noise all night long. We notified the front desk. They offered to give us another room immediately, to allow us to sleep, and said we could move our stuff the next day! We would most definitely stay again! Reasons for the positive review; Exceptional customer service Clean Accommodating Friendly read more

Comfort Inn & Suites - Hotels Near Me - Aztec, New Mexico

We arrived tired... and the guy behind the counter wanted to talk politics. Then he demanded a $100 "deposit" over and above the price of the room... to be refunded after the room was inspected the next morning. I've never been asked for that kind of thing, and it seemed like a spur-of-the-moment deal because we'd already been handed key cards. If I'd put the deposit on my card I have to wonder if it would have ever been returned. As it was I handed him cash and he made a big deal out of putting it in an envelope and sealing it. Then we tried to get into the room and the room key/card didn't work. It was very finicky and even when we asked for help the guy had a hard time. The same thing with the outside door when we tried to bring luggage in. Others were having trouble too so we were all doing our best to help each other by holding and opening doors. The next morning I asked for the deposit back and a younger guy went to inspect the room. I was relieved when the cash was returned. It doesn't make for a good nights rest. The room was clean and the breakfast was adequate. But the guy was really weird. read more

PICK ANOTHER HOTEL YOU ARNT MISSING ANYTHING -Was very gruff and unkind services- was lectured the night prior of how breakfast MUST be eaten in the lobby and would not be able to take even a morsel past the eating area. Same staff member was beating on the door 2 hours prior to check out to "check the fire alarm". Seemed more like a wake up check to ensure we would be out of the room in time for our 11am check out. Whole thing made me and my souse very uncomfortable and unwelcomed- PICK ANOTHER HOTEL YOU ARNT MISSING ANYTHING read more

This is now a Comfort Suites. The place was so clean. Haven't been to breakfast yet. Usually don't post yet the manager, Cliff, went out of his way to allow me to cook my catch-of-the-day on their outdoor grill and provided every kindness along the way. read more

This is now a Comfort Suites. The place was so clean. The manager Cliff was incredibly helpful as we were not familiar with the area and he answered every question and even called a pizza place for us. Pool was very clean and there was a beautiful grassy area to walk our dog. read more

Comfort Inn And Suites.(Formerly Presidential Inn And Suites) We stayed here last year and it was great. We checked in today Saturday 7/9/22. The hotel rooms have all been remodeled. Our suite looks great. Clifford, the manager is courteous an a complete gentleman. read more

Rudest manager ever. Would not let my wife check in because reservation was in my name. Even after I called and confirmed my identity. After 45 minute with Hotel.com finally got reservation changed. Then he wouldn't let her use our credit card for deposit. Others said this hotel is a scam. It's true. We ended up having to get a room in Farmington because he wouldn't let her check in. Edit: I called the manager he said my wife was a "red flag" and that he was 99% sure if she checked in that she would damage the room. He flagged her and denied her service. Beware. read more

Love this place. The rooms are nice and the staff is very friendly and attentive. They have a great pool and fire pit to get around when it cools off at night. The price very reasonable and there are plenty of nice places to eat, come back to the Hotel and relax after a long day. read more

MM review is incorrect I was sitting in the lobby area that day and he was the one that was rude to the staff. He stormed out ranting about the owner was a damn trump supporter. So as with anything there are two sides to all stories. My name is Dennis and I was staying there in room 309 read more

I wouldn't recommend this place to ANYONE! You can hear the cars at the racetrack until midnight and our room Was at the front of the hotel so we could hear the slamming of the hotel front doors every time they would slide open! It takes ages to get the water to run warm and even though the hotel wasn't full, they booked guests in rooms side by side so you can hear everything going on next door. Save yourself the trouble and drive into Farmington for a room cuz you won't get any rest here. They have breakfast, but nowhere to sit & they charge you $15 if you take food outside the breakfast area. They also "hold" $100 to make sure the room is "clean" when you check out. Seriously? Not to mention the carpet around the bed is disgusting and sticky! read more

So Sunday mornings they wake you up with a fire alarm I guess it's one way to empty out the hotel for the week OK now that we are wide awake the server at breakfast takes care of the trash and proceeds to take care of the coffee no hand washing then asked who was in charge of the food and another states she was but when expressed about the issues with food she states she doesn't know They don't cook the biscuits and gravy they add water very very salty cold potatoes and are out of cheese for the eggs Would I recommend this hotel you have if you wanna get outta here really quick I can't give a lower rating then 1 star It did come with a car wash broken sprinklers only handicap parking space. Sure it's pet friendly but the pet area doesn't look like it's been weeded and years there at a doggy bags the broken fence around the area would let any dog in or out if you were to let them off the leash I said if I could give them less than one star would read more

My fiancé, baby and I planned on staying here 3 nights while in town for my nephews wedding. Well, we ate the free breakfast this morning and both of us had food poisoning shortly after. We've spent the majority of the day sick in our room, and fiancé actually went to urgent care. I called front desk to see if anyone else had reported being sick, and the manager immediately got defensive and told me to call 911, and that their food is fresh and it must have been from somewhere else we ate. Funny thing is only thing we ate was breakfast here. I told him we'd be checking out tomorrow when we felt better instead of Monday. He told me that we should just check out now. Not exactly safe, nor do we have the strength. To top it off, because of this we had to miss my nephews wedding in which my daughter was supposed to be flower girl. Do not stay here. This review will be cross-posted based on the rude, unprofessional, and unsympathetic nature of this establishment. This occurred on 23 July 2022 at approximately 5:20pm read more

I booked this hotel through BringFido, which is a great app that helps you locate pet friend hotels, events and much more. I paid $76 for a queen size bed and there was no pet fee which I was very pleased with! Rooms were decently small but you get what you pay for. Overall I'd stay here again but maybe without my dog. There wasn't much grass area for him to go potty in which was a little frustrating. Bed was comfortable and staff were decent. read more

Our stay at this hotel was awesome! The entire staff seem to be especially concerned about our comfort and joy during our stay. Especially Mimi, I would stay at this hotel just because of her. She has tremendous enthusiasm and seems to really appreciate her job here at the hotel. Too bad other hotels don't have people as awesome of Mimi! We would definitely stay here again. read more

Would not recommend this place. The rooms were absolutely tiny. Not what I expected after seeing it online. The breakfast was not good at all. Not as advertised. There were no eggs, the sausage was not ready, OJ machine was out. We had to pretty much eat breakfast somewhere else. read more

Had a room here booked the other day, when my family and I arrived at the hotel, I went inside to check in. Neither person at the front desk were wearing a mask, I let them know it made me uncomfortable. The woman at the front desk just shrugged and looked away and the man who I assume was the new owner told me that if I was worried about the virus I should just stay home. This went back-and-forth for a while he said some ugly things, then said the virus was not real. Incredibly rude person, why would he think anybody would want to spend money there if that's the way he treats his customers. Do not stay here if you value your health. read more

Definitely the worst 300 dollar hotel I've ever stayed at. Don't expect to be able to drink water or beer of any kind at the pool. The air conditioner in the room sounded like it was about to fall off the wall. The breakfast isn't even worth rolling out of bed for. And the staff and the front desk are extremely rude. Next time we will stay in Farmington and drive the extra 15 minutes to Aztec. read more

I had a reservation for this hotel today. Before leaving for Aztec, my wife felt she needed a COVID Test. She got a test at 11:00, we got our results at 12:00 and I called to cancel about 1:00. I was told that their cancellation policy was 24 hrs. ahead of check-in time, so I believe it is 3:00 yesterday. They said they will charge me one night's rate. So, I looked at the confirmation. It was from Choice Hotels. So, I called to talk with Choice Hotels. They said I made it on-line through the hotel and so it would be their decision. The Choice rep said he'd talk with the manager. He did for 30 minutes, but came back and said the manager wouldn't change his mind. He said Choice would refund it with proof of a positive COVID test if I made it through them, but in this case, the manager had final say and wanted the one-day rate. I wonder what the hotel's COVID policy is. This example gives a positive COVID patient the incentive to stay in their hotel sine the money is being spent. That gives them access to the common areas and the breakfast bar. If you need to stay in Aztec, make the reservation through Choice Hotels. I do not trust the management of this hotel to do the right thing. read more

This is a very nice decent Hotel, I came during Christmas and it looked like it was just us, and maybe another family that checked in. The breakfast was your usual, nothing fancy but it was good. The room came with a coffee maker, mini fridge (not stocked lol) microwave, and a ironing board/iron, HBO movie channels, and they also have a little store to buy ice cream/soda, etc. I will definitely be coming back to this hotel when we travel to Aztec. read more

We had a family emergency where our daughter ended up in the local hospital. While I was driving, my husband was trying to make a reservation at a hotel in Farmington, NM to be close to the house that is in Kirtland, NM which is where our daughter and grandsons live. Instead, he accidentally made it for this place. When he realized it was 25 miles away from the house, he tried to get it moved to the closer location. The property manager refused. Contacted Choice Hotels and they tried and again the property manager refused. He also refused to give his name. This location has absolutely no compassion for families that are in the midst of an emergency. Do not stay here. read more

Bait & Switch--online the price is advertised as $63. I called the hotel directly because I wanted to ask some questions. I was quoted $72.99 for more than one person. When I arrived the first night was $72.99 the rest went up to $82.99-very shady practice! Then when I checked out multiple charges were added bringing the total to $500 for four nights! Are you kidding me? They have a "nightly" bonfire that is nice to advertise but no one attends as well as a grill that no one uses. It was snowing and they did not clean the sidewalks or parking lot for the four nights we were there so we had to trek through 4-8" of snow that made our floor wet so our socks feet would be wet if we walked on our hotel room floor. Breakfast was pretty meh--old fruit and very generic offering. I had to buy my family breakfast everyday because it was so meh.... the first day they "forgot" to clean our room. When I informed the front desk she gave me a couple of towels and said can I help you with anything else--no apology or response to my complaint. The LaQuinta in Farmington is a much better deal and experience! read more

The accommodations are great! We really enjoy our weekends at this hotel. The rooms are clean and the staff is so friendly and helpful. The breakfast is delicious! Looking forward to the weekend read more