Would not recommend. They came out to service our AC unit which was not experiencing any issues until after they serviced it and added refrigerant to it. The unit started acting up after this service and we paid for multiple service calls, tests, part replacement for our unit to still not work. After speaking with other hvac professionals, the issues we were having point to too much refrigerant being added during their first service. We spent almost 3k during this time to which it was decided we needed a new unit. $6100 quote for that new unit. We did speak to management who basically said they did everything by the book and offered no solutions other than to pay for the new unit they quoted. From our perspective we paid for a problem they caused and they took no responsibility for it. read more

So impressed with how responsive CES was. Air went out overnight and I sent a Facebook message at 3am. They called me at 8am and had a technician out at 11:30. Within 30mins had us cooling. Highly recommended! read more

We have had a geothermal system since 2008. Comfort Engineered Systems installed it and we have had it serviced twice a year since installation. We've had a few problems and CES has always responded quickly to solve each issue. Our service technician is excellent! I highly recommend CES. read more

It's a wonder they don't charge $25 to answer the phone. Original visit was to vacuum water out of unit where it had frozen up. Tech said it was N/C only to receive an invoice months later for $240. Total repair for a coil that was under warranty was more than $1k due to having to put freon in multiple times and it ended up in the atmosphere because the coil hadn't been repaired yet. Do yourself a favor and find someone else. I would hire a dyslexic third grader before hiring this company again. read more

CES has done a good job for us. They installed four (4) HVAC systems in our home, with one more to be installed. Our relationship was a bit rocky in the beginning. Getting them to hear what you want can take a bit of doing. They use their "standard" A/C sizing charts, which (in my opinion) is always too small. Once we reached an agreement on the size of the units I wanted, it went well. We had issues with the unit installed in the solarium. It took four visits to figure out the issue. Turn out the electrician screwed up the wiring, not CES. Overall CES has been very responsive to our request for service and has worked diligently to maintain our units. Their Techs are excellent. read more

I started using this company back in 2007, not because they were the cheapest but because they have integrity. Over the years I have started to see some changes and I have seen their service drop off I tried to give the benefit of the doubt a lot of times but within the last year I had to make a switch. I was a loyal customer and paid twice a year to have the routine maintenance done. A few months ago my air conditioner stopped working, so I called the company who I thought I could trust to take care of me after sending a guy out they determined that my drain system was clogged and dirty. So after an hour of time and a bill of $300, they seem to fix the problem. Now I don't know how much you know about routine maintenance but if they are truly doing the maintenance they should be doing, they should be cleaning the drain system which should prevent a $300 issue from happening. After calling and talking to the service manager, he did not agree with me nor did he want to adjust my invoice to a more reasonable fair price. I think he thought I was naïve and that they could take advantage of me. So I cut my losses and I paid the bill and started using another company. That company came out today and immediately after walking into my attic space felt cool air. Apparently the tech who came out to fix the drain issue, never resealed and taped up the unit properly thus allowing air to get out. My new company fixed it without charging me anything additional. You can use whatever company you wish to use but if you do decide to use CES, make sure you hold them accountable for the maintenance work if you pay for it and make sure the guys truly do everything they check off. Also when they come out to do the fall tuneup make sure they clean the heat sensor too, this was something that CES was not doing as well that I had to call them out on several years ago. read more

my HVAC unit recently quit blowing cold air. I called these guys for the first time. they came out, diagnosed a leak and gave me a price. I condidered the price of the repair on the 10 year old unit and decided it was worth it to fix it. After charging me $1000 they told me that there were more leaks and tried to quote me another $4k to fix those. I declined. When I asked for them to give me my $1000 back since the unit isn't working, thru offered me $200 off my next job. They didn't earn my trust on the very first job and never made it right but they think I should trust them to do another. Buyer beware. I have reported them to the BBB too. read more

AC wasn't working and decided to use CES because I believe in supporting local businesses. The technician was prompt, professional, and courteous. In a short amount of time he determined that my compressor had overheated. He ran cold water from my hose over the compressor for around 15 minutes then used a hand held gizmo to "hard start" the compressor and that solved the problem. Bottom line, that all cost an astonishing $398. CES charged $75 to drive exactly ONE mile to my house, $120 to use MY water for 15 minutes, and $203 for the "hard start" which took maybe a minute. No parts, nothing complicated. This is totally beyond belief. Price Gouging. A Rip Off. They probably thought I was just another wealthy Californian, but I'm a lifelong local resident, retired and drawing Social Security to make ends meet. I will NEVER use this company again. Shame on you CES. read more

Incompetent and untrustworthy. They were a complete waste of my time and money, and I had to find another company to identify and fix the problem. I contacted them twice to give them the opportunity to makes things right and they never even responded. My advice is to avoid them. read more

CES was out twice this summer, once to replace one complete unit, and then to also replace a capacitor in an additional existing unit. In both cases, scheduling was quick and easy and the technicians arrived when scheduled (even calling 15 minutes prior while en route). The technicians were friendly and professional, diagnosing the problems quickly, and keeping me aware of the issues and costs along the way. Wouldn't hesitate to call them again. read more

Air conditioning unit installed and serviced well for many years. Then was late on a payment in fall of 2014, due to taking care of a newly disabled relative. When I made the late payment, I was not notified of being put on a 'do not service' list. In March of 2015 they sent out a maintenance advertisement to my house despite me being on this list, and only when I responded to the ad did I find out I needed to find a new HVAC maintenance provider. So, good service but unpleasant customer service in regards to payment. read more

They installed a unit a couple years ago. Had issue with the capacitor going bad, which is under warranty. They charged us $249 total. I called and asked why are we being charged when it is under warranty. They removed the cost of the part off which still leaves a charge of $181. Explaining to me they are charging $81 for the service of doing business with them (them coming to look at a unit they installed and recommended), and for the labor. I told them it makes sense that only the part is under warranty, but why are we paying for them to do labor and then pay for them basically, being there. I am fine with paying labor cost, but why are we paying another $81 for us doing business with someone that we have had a relationship for the last 4 years. After telling them that this makes no sense, their explanation is "it does make sense". To Who? read more

Bought two complete units. Both Goodman with 10 year warranties. Upstairs 6/4/09 and downstairs 6/4/11. Upstairs has been a disappointment to the point I've considered replacing even with remaining warranty. Some problem every year. This year a new level of disappointment. No A/C upstairs tonight despite four service calls, warranty replacement of condenser and more than a thousand bucks of non warranty covered work. Something isn't right. read more

Engineered Comfort Systems has as good as it gets customer service. They call just before they come and have always been on time. Service for us has been fast and high quality. We have had a high efficiency furnace, a new 4 ton air conditioner, and a whole house dehumidifier installed by ECS. read more

Had 2 new units installed by this company several years ago. One has run fine, the other has been a lemon from the beginning, needing serviced with repairs every summer and winter, with freon leaking out, motors burning out, etc. Heat went out AGAIN several weeks ago. They came out and told us the entire freon line had "blown out", it would be a minimum of $1700 to repair but we really needed a new one and quoted $4995. I asked if we could get any kind of discount since it had been repaired twice a year ever since we'd gotten it. They did. $235....Really!? Called Franklin Heating and Air. They came out, fixed it immediately for only $1200 and said the problem was a hole had been PUNCHED in the freon line. Now I know why it kept leaking out. Only people that had access to it to that point had been Comfort Engineered Systems. Draw your own conclusion. I give them NO stars and feel totally ripped off. read more

Only giving one star because can't give less. Purchased new Trane unit May 2015 ($5,997.00), plagued with problems from start, but, initially CES admitted mistakes and fixed. Paid $182 in December 2016 for annual maintenance. Since then CES has been to my house more than 6 times (multiple days without air during each episode) because they realized a leak in the system, which was actually the first thing that went wrong when I purchased it in 2015, though the leak was in a different place, but, admittedly their mistake. Couldn't find the current leak the first two times they came out and subsequent visits to find dye they put in the system. Wanted payment $300 but never fixed the issue or found the leak until 2 days ago. Just put more refrigerant into a leaky system. Finally called a company to check the electrical system thinking the electrical system might be the problem ($172). No, it wasn't, in fact, electrical is tip top shape and only a few years old and has been tripping every time the A/C unit auto shut off because of the leaky refrigerant. Two days ago, CES sent a tech to finally assess the issue, said he found the copper piping that takes the refrigerant to the inside of the house, to which CES welded different sized copper piping when they installed the unit, in my crawlspace laying on the ground spewing refrigerant. According to the other company's 2nd opinion, this is not proper per Codes. The agitation of the copper wiring laying on the ground caused the two leaks. Basically, they want over $800 from me to fix (upon install per contract, 1 year labor/10 year parts/20 year heat exchanger, but, because I didn't know that this work needed to be permitted, I have no protections against the shoddy workmanship and general disregard for me. This company came recommended by a professional acquaintance. I'm super sad and disappointed. $800 might not be much to CES, but, it is to me. Still without air and CES doesn't care. read more

Comfort Engineered Systems (CES) has always provided excellent customer service and quality work for us. Their HVAC technicians are knowledgeable and professional. They've come in to our most recent house and remediated HVAC issues. We have been loyal customers to CES since the late 90's and will use them for any HVAC needs or issues that may arise in the future. read more