okay very FIRST visit...i was extremely nervous until i got to the front desk and was greeted by a young lady named Kayla who immediately made me feel at ease. i then get called back by a lady named laykin who was even more personable and made me feel as if i've known them my entire life. i immediately seen my hands calm from shaking. I met w/ Dr Nick who was very polite and explained everything to me and was extremely professional. Karnita is soo kind and did an amazing job helping me. Dawn has been so extremely caring and kind and helped me during "a dift visit at the same hamilton location " and she does Amazing work no matter what it is! friday Aug 7,2020 i broke a tiny piece off the back of my molar while eating granola for breakfast. No avail. spot till Monday 8/10/20 with "dr abdullah. i go to my appointment and wait. the new assistant ends up bringing me 2 Rx's for (ibuprofen & Amoxicillan) says to return in a week!? i explained how i can't eat or drink anything since friday already and this is imperative to fix it today which is whyyy i made the appt. came here and waited yet..this dentist "Dr. Abdullah" whom i've NEVER met, never seen writes me TWO Rx's for my tooth because he says to the "new assistant for the front desk" that my tooth is "infected " so i argue the fact that my tooth is definitely NOT infected, no redness, no swelling, no puss, etc only sensitive due to where it broke off and i don't want meds, i came to have it fixed at the appt. i made and here i am....yet he won't even come into the room, assess the situation, examine my mouth.?!?! the girl proceeded to tell me that my tooth IS infected so...i asked her: show me WHERE the infection is with your finger, touch it on the x-ray. she touched the wrong tooth. She also touched the TOP of that wrong tooth, whereas...infection is always in the base/bottom of the teeth. The girl was not treating me bad in any way and remained nice but the fact that she was trying to convince me of a LIE simply because a dentist "tells her that i have an infection withOUT everrrrr seeing me or examining my mouth " is very worrisome. after such a long disagreement over whether 1) i have an infection (2) is this dentist ever coming in to assess the situation and fix this tooth or (3) am i supposed to just go back home and wait a week for yet ANOTHER appointment? i finally told the new girl "i am extremely upset because my career is....in the medical field and that is how i know for a fact there's NO infection in my tooth. And all of this going on today with him never ever meeting me, or knowing of any allergies, and not assessing/examination of the patient yet writing not one but TWO prescriptions is just very very unprofessional and very scary and could be dangerous to some. Finally, Dawn overheard my concerns and she took the time out of her extremely busy schedule and came to the rescue and she patched that area on my tooth for me so that i could at least be able to drink something until i could come back in the next day (tues august 11,2020) to see another dentist named Dr Holmes who then helped me. Dr Holmes was very understanding and very nice and professional. if it were not for Dawn coming to help me then I honestly would've NEVER came back to this place. Dawn is sooo kind, so professional, understanding and does her job really REALLY well. If you go to this hamilton ohio comfort dental, try to make your appointment with Dr. Nick Strasser, Dr. Holmes, and hopefully you also get work done from Dawn, or Karnita because i've witnessed their character, their professionalism, their dedicated work ethic as well as their scope of practice and what they're capable of doing to keep our smiles healthy and for that i'm truly grateful and these are the particular ppl for whom i'm giving the 5 stars to! (Dr. strasser, Dr. Holmes, Dawn, and Karnita) read more
