When you loose a loved one it is so devastating and overwhelming Jeff and Rachel took very good…read morecare of us. I couldn't ask for a nicer service, it was beautiful! My experience with them has always been professional and personable. I am so grateful for the both of them. God bless, Brenda and Sage Dunlop

We buried my husband's father today, and very luckily for us, we went with Hays Funeral Home in…read moreNorthboro. Jeff is not only an amazing funeral director, he is a kind, compassionate, thoughtful, wonderful human being. Even though we'd arranged for pre-planned services many years ago, Jeff treated us as if we were writing a check today! My father-in-law passed away at 6:00 in the morning in a nursing home. I received a call from Jeff at 7:30am telling me he's picked up dad, and he was safe in the funeral home. He arranged for a time that was convenient for us to come in much later that day to make Dad's final arrangements. I swear he works about 20 hours a day! While dad had done the original planning years ago, Jeff still helped us put together a service which was perfect for our family, and did everything we asked to honor the great man our father was. All the details were handled beautifully, and we didn't need to worry about a thing. Dad was very ill at the end of his life and had lost a significant amount of weight, so we were worried about how he would look for the calling hours. No worry needed. Jeff prepared our dad for burial expertly, and made him look like he was younger and healthier again. In fact, it was so comforting for us to say it looked like he was just taking a nap. Dad was a veteran, so Jeff arranged for a service with full military honors, which was so important to Dad, and meant so much to us. I cannot more highly recommend Jeff and Hays Funeral Home. The genuine care and concern he showed for all of us and his expertise in his craft created a beautiful memory for us rather than just a sad day of loss. Thank you Jeff, and Rachel, for all you did for us. We could not possibly be any more pleased with the services and burial. Thank you for creating a last memory of our Dad that we'll treasure forever. You have our lasting gratitude. The family of Gordon Maccabee

Called multiple times to try and arrange pre planning services cremation. Unable to connect with…read morethem to set up services once the request for basic cremation was requested and the services weren't for top of line funeral. Don't bother if you aren't interested in the top of the line expensive funeral services. They don't contact you back.

I have found Doug to be very difficult. He expects respect from others but offers none in return…read more He's been very unprofessional in my dealings with him.

Service above and beyond. Celeste answered all our questions anticipated ones we hadn't thought…read moreof. Wonderful support all the way through the process. We would not hesitate to recommend them.

Celeste, the director, of Rice funeral home is so wonderful and kind. From the time she and her…read morehusband picked up my father to the very end, they were so helpful and easy to talk with. Never having gone through this before they answered so many questions and did not seem bothered with our many concerns. My husband and my father went to the funeral home before dad died and was of sound mind. They were upfront with the pricing and made the process very easy. They locked in the price after signing the contract which was very kind. We highly recommend them.

Many family members are buried here, never had any issues. Most recently my Mom passed in Aug…read more There was a miscommunication and once brought to their attention, they took full responsibility and not only rectified but went above and beyond. This is a family run business and they genuinely care about your feelings.

The staff at Worcester County Memorial Park were compassionate and understanding during a very…read moredifficult time. The grounds are beautiful and serene. It feels good knowing our loved ones truly rest in peace.

On this Memorial Day, I wanted to say a few words about Lombard Funeral Home. A few years ago, I…read morelost my son-in-law due to exposure to burn pits. He left behind my daughter and granddaughter, and our family has felt that loss deeply. Lissee and her team showed our family such compassion and care during an incredibly difficult time. They truly honored him and guided us through every step with kindness, support, and understanding. We are forever grateful for everything she did for our family. Thank you!

The team was very understanding and quick with dealing with my uncle's passing. They worked with…read moreus to navigate the VA benefits and were very caring and attentive at the burial. They had previously worked for the family with my grandparents passing and were incredible at those times as well.

Classless set of men working the funeral graveside. Blocked an emergency road to a private…read moreresidence and business. Several of us had to wait for service to end to leave and get out. They have been told over and over not to block this emergency road and they ignored it along with several signs. Their ignorance caused several people time and money. To top it, they did not even have the decency to come over to me or any of the other vehicles waiting to let us know how long it would be or to say sorry they messed up. The owner was rude and condescending to me when I had to walk over through mud to him. I would not use this pompous fool for any of my family members. He is obviously not a rule follower which would put up many other RED FLAGS about his integrity in other matters regarding our beloved. Thank God there was no emergency and emergency vehicles didn't need to get to the home or business he was blocking. Lastly when service ended he purposely tried to block me in waving other cars through. Complete jerk.

We used Dirsa for both my mother and father. Most recently for my mother. We dealt with John on…read moreWard Street. He was exceptional in such hard situation - very compassionate and caring. Highly recommend.

Having never needing to be the one to directly handle a life changing event like the passing of our…read morefather, Mercadante Funeral Home & Chapel made us "feel like family" and walked us through the steps while allowing time as needed when it became very difficult to handle both the passing and handling of the funeral. Mr. Michael Farrow explained every step of the process, service selection, and even gave us options for the Mercy Meal after the service. If was if if he knew my father and the care and respect showed was greatly appreciated. Michael also helped us schedule the services as to not impact the family due to other services scheduled around the same time. Our father looked amazing and at peace, they did an amazing job--everyone was impressed. We were never rushed. We were able to make changes during the process as well with no issues or questions. Mercadante's also has kept in touch after the services were completed, this was not expected; yet welcomed as it has been helping us during the healing process. They also handled all the paperwork for his certificate of death, social security, etc. Everyone was professional, caring, and understanding--as I stated, they treated us like "family" from start to finish. Thank You Michael Farrow and Mercadante's Staff.

My husbands funeral was 6 yrs ago today at Mercadante funeral home. They were so un compassionate,…read moreincompetent and un of there empathetic people I've ever dealt with. They said my husband was meaty so there would be plenty of ashes!!!they had empty tissues boxes the day of his wake, the screwed up his death certificate in 2 spots, they put his ashes in the incorrect scatter urns, they removed cards from flower arrangements as we went to take them home. They called me someone else name when they called me to make funeral arrangements and said they were scattered from several funerals. Wow. Really WOW. I'm was scattered from losing the love of my life unexpected from a heart attack. And I'm supposed to be focused and double check their work. Incompetent I how no one ever has to go thru what I went thru with them. And they never apologized for their mistakes and shortcomings. Hard to believe they would treat us like they did in the worst days of my our lives. .

My family has held multiple generations funeral services for members of my family over the years…read moreand the staff has always been extremely professional and supportive throughout each process. My family continues to choose Jackman Tancrell'a services for our loved ones' end of life gatherings because they help us every step of the way, with compassionate care and kindness. Thank you so much for offering us a warm, caring place for honoring our loved ones over the years.

HORRIBLE! Recently my mother passed away and before she…read morepassed, she made her funeral arrangements and advised myself on what she wanted during her services. After she passed I was working with someone at the Northbridge location to put her services in motion. During this setup time, Jackman informed me that a friend of my mothers had called them (an hour after TOD) with concern about her service dates, stating certain dates wouldn't work for the services because it was her daughters wedding. What friend would call the funeral home and family members advising which dates wouldn't work for them? Then the funeral home tells me to keep that in mind when selecting the dates. So, We agreed on a date and was told to send over a picture for her obituary. While waiting for a return call, I advised family and friends near and far about her service date and times. I did not hear from Jackman the rest of the day as promised. That evening someone on social media advised me the dates had been changed. I advised that it must have been a mistake. NOPE! Jackman Funeral Home let my drug addict brother walk in and change the whole service arrangements without even calling to confirm with myself and the rest of the family. Needless to say my phone has been ringing off the hook with complaints and demands of refunds for plane tickets and gas money from people who traveled hours to come to my mother's services. I tried several times to reach management by phone and email. I did get a response via email days later stating " After we spoke I spoke with your brother who explained to me that you told him to handle mom's arrangements. After he spoke with your grandfather they collectively decided the **th was best. It was very important to mom to have her ashes present at her service, thus making the decision easier for the family.I was also under the impression he was going to speak with you last night. I feel badly but the arrangements have been made of the **th and it's now going to be in this weeks paper. I sent you a copy of mom's obituary yesterday for input and corrections. I take it that email didn't reach you? If you'd like to call me I'm here. Again, I'm sorry for the confusion." None of this information was true. She took his word over mine and disregarded my feelings and the law at this very difficult time. I had already warned them of issues with my brother and I was her legal proxy. I am still getting calls regarding this matter when I should be greiving for my mother. And no I never received any email regarding her obituary, and I had no say in what was written. Awful just awful. I would never use these guys again. Seriously awful. They didn't care and they have not tried to rectify any of this. Just a sorry for the confusion?