this CItibank has the longest row of tellers' windows i've ever seen. (7?) at a citibank…read more was serviced quickly when i saw teller further down waving to me. small parking lot nt back.(didn't see this either till i was parked. -easy back entrance, no need ot go it front. side streets had parking too. -did my CC payment and left within minutes.

This bank is conveniently located in downtown San Carlos…read more Parking: hit or miss especially when you stop by during the lunch hour. Queue line: usually no line ATM: painfully slow My aggravation is towards the roll of quarters. I withdraw around $50 worth of quarters each month. At least one coin in each roll is either a token or another form of currency that is no use to me when I do my laundry. I'm losing $1.25 p/month x 12 months that's $15!

Empty branch. Guard opened the door for me so I didn't have to touch it…read more Teller was super friendly & we both crinkled our eyes under our masks to show our happiness. You're so lucky I haven't had my Botox yet. Otherwise I'd be a mystery Quarters achieved, guard opened the door on my way out. Quick like a bunny. Mission accomplished

Went to this San Carlos location during my lunch today, but it was closed! The sign says their…read morelobby hours are: 9am-4pm, M-F. I know they will be permanently close at the end of this month, but it is not right to have a sign saying they are open when they are actually closed, causing customers to make the trip for nothing. I saw other customers going back empty handed as well.

Chase bounced our tenant's rent check "because the computer thought it might be fraud." There was…read moreplenty of money in the account and absolutely nothing wrong with the check. Both of us are longtime Chase customers and local residents. The bank just unilaterally decided they weren't going to let the check go through, causing major headaches for both parties. When we went to this branch in person to clear up the problem, the manager was completely unsympathetic and tried to shift blame onto our tenant in his absence. They refused to talk to the tenant on the phone to get the matter cleared up. There was no acknowledgement that the bank made a mistake, no regret for denying a legitimate transaction. If there is one thing I look for in a financial institution, it is dependability. This ain't it

My first time here when I came for a visit about a month ago, to see how my experience could've…read morebeen different than the San Mateo/Hillsdale bank I would go to on a Saturday. Impressed at first there was a security guard at the front (who took longer to react, but then eventually opened the door for me. Lol) As soon as you walk in, the walls are adorned with paintings of the first settlers. (Native Americans, I think?) I look straight ahead and notice the vault is wide open in the center of the room, which explains the security guard (which no other local Chase bank has). Plenty of friendly tellers on the left and they were quick to greet and assist me. Ample parking in front (during lunch on a Memorial weekend). I'm still trying to figure out why the bad ratings at this location. Guess I'll have to keep returning here to find out for myself. But definitely recommend this location to all.

I received an email telling me my statements will be coming via email. Customer service said…read more"that's the way it is, like it or lump it". There is an out that, if I can remember, I can switch via email "after June 7". WFT. This is service?

It is impossible to deal with Wells Fargo, I am a customer since 1970, and get crap everytime I…read moretry yo get money out or send out.

To Whom It May Concern,…read more I have been a member of Provident Credit Union in Redwood Shores for many years, and I wanted to take the time to recognize your Assistant Manager, Vlad, for the exceptional service he has provided to my family. About two months ago, I came into the branch to take care of some banking, and during my conversation with Vlad, I mentioned that I was looking into setting up a family trust. Vlad told me about the will and trust program available through a third-party provider that Provident works with, including a discount available to Provident members. Until that conversation, I had no idea this program was available. We decided to move forward with the program, and I believe the total cost was under $900. The entire process could be handled online, we had access to support when we needed it, and speaking directly with an attorney was very easy and helpful. Having continued access to attorneys for questions and support for up to a year also gave us a great deal of confidence throughout the process. What really made the experience stand out, however, was Vlad. He was extremely flexible with his time and helped us with all of the notarizations, which were covered through the program. Between the different appointments and all of my questions, Vlad has probably spent a couple hours helping our family. He was always patient, never made us feel rushed, and made time for us whenever we needed assistance. I especially appreciate that Vlad took the time to mention this program in the first place. Setting up a family trust was something I knew we needed to do, but I really did not know where to begin. His recommendation made the process much easier and more affordable than I expected, and I learned a great deal along the way. The support provided through the will and trust program was also excellent. Whenever I had questions, getting answers was easy, and my conversations with the attorney were straightforward and very helpful. I wanted Provident Credit Union to know what an outstanding job Vlad has done. His patience, professionalism, flexibility, and willingness to help have been greatly appreciated by my entire family. Service like this is one of the reasons I have continued banking with Provident for so many years. Vlad, thank you again for all of your help and especially for your patience with my many questions. You made what could have been a complicated process much easier for our family. I would highly recommend this program to other Provident members who are considering setting up a will or trust. Sincerely, Tom McGuire Provident Credit Union Member

The staff and leadership team are incredibly talented, professional, welcoming, and caring…read more Smiles all around. Helpful and warm attitudes. Accommodating and knowledgeable. As well as the best banking services in the Bay! Highly recommend. Be sure to chat with Luigi, Vlad, and Andrew... it'll make your day

Kensey was super helpful during my visit! They were friendly, attentive, and made the whole…read moreexperience really pleasant. I really appreciated their great customer service and would definitely recommend going to this location.

ROCKY Excellent service always when I come into provident…read more He is always ready to help me out with every situation I have and the customer service is 10/10 great work!!

5 Star Customer Service!…read more I recently refinanced my auto loan with Melissa and the experience was excellent. She was extremely helpful from start to finish and made the entire process seamless. Everything was handled quickly and virtually with no unnecessary back-and-forth. She was easy to work with and kept things moving. Highly recommend Melissa for all of your loan needs.

Ashley B assisted me today to get my bands up. Take a look at the spread. Going to have a great…read morelunch now. Thank you monterra credit union to keep my stash secure.

Always courteous, prompt and effective service. The branch I…read moreuse to go is the one in the 4rh downtown San Mateo, plenty of parking and very safe area. The environment is clean and inviting. Never felt rushed or treated like just a number, so far overall a great experience.

WTF......Wow Wells Fargo CHARGES for depositing CASH into your account maybe next time I'll bring…read morein all my change (pennies) and get my monies worth ????

I went into this branch for the first time and was pleasantly surprised at how knowledgeable,…read moreprofessional, nice the staff was towards me. I normally would go to the branch on Laurel but I would prefer to visit the Belmont location going forward. Even staff I did not interact with made a it a point to say good bye and wave. I recommend giving this a place a try especially since the Bank of America branch across the street has been closed for a long time and the Chase Branch is in the middle of the blocked off from car traffic section. :)

Terrible customer service, took hours to achieve no solution to a hold on funds. Teller, I believe…read morehis name was Avez, took 30 min to "pretend" call another branch for a solution. I ended up leaving. Terrible terrible customer service at this branch