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    Comerica Bank

    4.0 (13 reviews)
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    Services - Comerica Bank

    Personal banking

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    Ask the Community - Comerica Bank

    Review Highlights - Comerica Bank

    I lnow live in San Carlos and love walking in and seeing Sheila and Delia - -they are so welcoming and kind.

    Mentioned in 5 reviews

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    Chase Bank

    Chase Bank

    (46 reviews)

    I'm surprised to read anything but a positive review for Chase -- focusing solely on the San…read moreCarlos, CA branch. I also bank at BofA, and there is a HUGE difference. Every time I go to Chase there is a security guard who opens the door for me and greets me politely. Every teller I have ever dealt with is polite and efficient. The personal bankers have been super attentive and responsive. I like the bank better far better than BofA, and the investment reps better than Merrill. And I didn't "choose" Chase. I ended up there after they took over First Republic. So I was looking at them side-eyed when the relationship started. But I have found zero to complain about, and a lot to compliment.

    Chase bounced our tenant's rent check "because the computer thought it might be fraud." There was…read moreplenty of money in the account and absolutely nothing wrong with the check. Both of us are longtime Chase customers and local residents. The bank just unilaterally decided they weren't going to let the check go through, causing major headaches for both parties. When we went to this branch in person to clear up the problem, the manager was completely unsympathetic and tried to shift blame onto our tenant in his absence. They refused to talk to the tenant on the phone to get the matter cleared up. There was no acknowledgement that the bank made a mistake, no regret for denying a legitimate transaction. If there is one thing I look for in a financial institution, it is dependability. This ain't it

    Monterra Credit Union - Monterra Credit Union Formerly San Mateo Credit Union

    Monterra Credit Union

    (243 reviews)

    Working with Melissa at Monterra Credit Union has been nothing short of incredible. From the moment…read moreI reached out about financing my car, she was professional, supportive, attentive, and genuinely invested in helping me make the best decision. She walked me through every step of the process, made sure I understood all of my options, and followed up consistently so I never felt lost or overwhelmed. Melissa went above and beyond to make sure everything with my loan was smooth and stress-free, and it's clear that she truly cares about the people she works with. Her positive attitude, responsiveness, and willingness to answer every question made this experience not only easy, but actually enjoyable. I'm extremely grateful for her guidance and support, and I highly recommend Melissa to anyone looking for exceptional service. Monterra Credit Union is lucky to have her!

    Monterra Credit Union is absolutely terrible. When this place was San Mateo Credit Union, the…read moreservice was excellent and dependable. After the merger into Monterra, everything went downhill -- fast. What used to be a great local credit union has completely collapsed. The teller staff is shockingly bad. Rude, dismissive, unprofessional, and careless. I've honestly had better customer service from the grumpiest grocery store cashiers -- and that says a lot. They act like helping customers is a burden, not their job. No respect, no patience, no accountability. Within just a few months, we were forced to close two accounts. We didn't want to, but Monterra left us no other option. Because of their incompetence, we had to open accounts at big national banks -- something we avoided for years. It's embarrassing that a so-called "credit union" pushes loyal members away like this. We supported San Mateo Credit Union for many years, and seeing what it has become is honestly sad and pathetic. Monterra completely destroyed a trusted institution. The fall from what it once was is dramatic and shameful. This place is a cautionary tale of how to lose loyal members through arrogance and terrible service. Avoid if you value your time, money, and sanity.

    Comerica Bank - banks - Updated May 2026

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