Called Citibank at this location, press 1, press 2 and surprisingly someone picked up the phone…read more (This does not happen often at OTHER banks). Personal Banker (Spencer Meneses) picked up the phone. Explained to him my situation and he told me I can stop by anytime (he is there) and he will help me out. I went there, took 20 mins to finish the entire transaction. Totally professional and quick. Now I have a personal banker (friend) at Citibank San Carlos, thanks very much, Spencer

This location always provides great customer service. Staff are welcoming, friendly,and very…read morehelpful.What stands out the most is how some of them even greet you by name- they really take the time to remember their customers, which makes the experience feel personal and genuine..I've never had to wait in long lines , and the service is always fast and efficient.It's clear they value and appreciate their customers .

Had business in San Carlos so decided to stop by at B of A…read more San Carlos branch Monday, September 22, 2025. Was my lucky day. Really having problem with 3rd-party Zelle. My beloved credit union PATELCO couldn't fix it. My beloved other bank Wells Fargo couldn't fix it - referred to B of zA as the stuck point. Went to B of A with not much hope. Met up with magic banker Reese Santo. Had both my online banking, smartphones open to my accounts and Reese so patiently worked the stuck point and I walked out of B of A - difficult problem solved. Renewed confidence in this bank. Highly recommend San Carlos branch.

Manager out of the office for 2 weeks and tellers not authorized to do relatively straightforward…read moretransactions. Said other local branches should have managers on site that could approve the transaction, but wouldn't confirm so I have to drive all over the Bay Area hoping the next branch is actually appropriately staffed. Will not return and don't advise others to waste their time going to this branch.

I'm surprised to read anything but a positive review for Chase -- focusing solely on the San…read moreCarlos, CA branch. I also bank at BofA, and there is a HUGE difference. Every time I go to Chase there is a security guard who opens the door for me and greets me politely. Every teller I have ever dealt with is polite and efficient. The personal bankers have been super attentive and responsive. I like the bank better far better than BofA, and the investment reps better than Merrill. And I didn't "choose" Chase. I ended up there after they took over First Republic. So I was looking at them side-eyed when the relationship started. But I have found zero to complain about, and a lot to compliment.

Chase bounced our tenant's rent check "because the computer thought it might be fraud." There was…read moreplenty of money in the account and absolutely nothing wrong with the check. Both of us are longtime Chase customers and local residents. The bank just unilaterally decided they weren't going to let the check go through, causing major headaches for both parties. When we went to this branch in person to clear up the problem, the manager was completely unsympathetic and tried to shift blame onto our tenant in his absence. They refused to talk to the tenant on the phone to get the matter cleared up. There was no acknowledgement that the bank made a mistake, no regret for denying a legitimate transaction. If there is one thing I look for in a financial institution, it is dependability. This ain't it

I've been banking here for years and love it. Friendliest staff. They know me by name and always…read morethought of their way to help me. This is something you just don't find at one of the larger banks anymore.

I am being bullied to start a checking account by the manager. I have a Comerica check endorsed and…read morefully funded and they won't give me cash, a cashier's check or wired the funds to my account at PNC. The Manager is staring at me also interrogating me like I'm a criminal. So much for not wearing a suit today must be the way I look . Manager asking personal questions on how did I get a check like this, do I work for this company, what do I do for a living and employment. The Manager has not returned my ID. Regardless of the amount of the check when I agreed to start an account as she requested so I can transfer my funds to another bank she refused. Now waiting for her boss to okay some form payment. I will post the final results today

What could possibly posses me to leave a review for a branch of Wells Fargo?…read more The costumer service here is amazing. I've been a regular customer here for almost a year and I just love the service. Tina, Meghan, Yi, Ubi, and, Afwan are amazing at their job. It takes a lot of aura to make me leave a review for a bank. These guys are amazing. I love them. Cheers.

I received an email telling me my statements will be coming via email. Customer service said…read more"that's the way it is, like it or lump it". There is an out that, if I can remember, I can switch via email "after June 7". WFT. This is service?

Redwood Shores branch has super friendly, professional and competent staff, always going out of…read moretheir way to help. They provide quick and efficient service with short or no wait time. Give clear explanation, consistently reliable, transparent and trustworthy, making every visit pleasant.

Honestly just stopped by the Redwood Shores branch to open a simple checking account, but Vlad took…read morethe time to ask a few questions about my financial goals and mentioned a credit card that I hadn't even considered. No pressure at all -- he just laid out the benefits and it made total sense for my situation. Super smooth process from start to finish. It's rare to find someone who actually listens and looks out for you. Really glad I walked in that day!​​​​​​​​​​​​​​​​

Palvinder is a fantastic person to work with! She has a…read moregreat, clear, energy and was very helpful through the banking process. I was greeted with great service and I had a pleasant experience. I thought that everyone working was very straightforward and helpful. I recognized and appreciated the great service and experience. I would recommend anyone interested in banking here to be respectful and to give it a try. I would love to recommend Palvinder if you are looking for someone to work with through any banking process. I really appreciate the location and the layout of this branch. Just be patient as good things take time. Treat everyone with kindness and respect at this institution as they employ some fantastic people and have an amazing banking structure. 5 stars from me!

I opened a savings account for my son when he was five months old at this location. The process was…read morevery easy. I found the customer service rep to be helpful and polite. My son was with me at the time and was a bit fussy; she didn't mind. I've gone back a few times and the branch manager noticed my son's savings account and sold me on a certificate of deposit. That was a very easy process, too! I like how easy it is to use the banking app and customer service by phone has also been easy. As a former credit union employee, I will always be pro credit union, and I think Provident is a great establishment for your banking needs.

Working with Melissa at Monterra Credit Union has been nothing short of incredible. From the moment…read moreI reached out about financing my car, she was professional, supportive, attentive, and genuinely invested in helping me make the best decision. She walked me through every step of the process, made sure I understood all of my options, and followed up consistently so I never felt lost or overwhelmed. Melissa went above and beyond to make sure everything with my loan was smooth and stress-free, and it's clear that she truly cares about the people she works with. Her positive attitude, responsiveness, and willingness to answer every question made this experience not only easy, but actually enjoyable. I'm extremely grateful for her guidance and support, and I highly recommend Melissa to anyone looking for exceptional service. Monterra Credit Union is lucky to have her!

Monterra Credit Union is absolutely terrible. When this place was San Mateo Credit Union, the…read moreservice was excellent and dependable. After the merger into Monterra, everything went downhill -- fast. What used to be a great local credit union has completely collapsed. The teller staff is shockingly bad. Rude, dismissive, unprofessional, and careless. I've honestly had better customer service from the grumpiest grocery store cashiers -- and that says a lot. They act like helping customers is a burden, not their job. No respect, no patience, no accountability. Within just a few months, we were forced to close two accounts. We didn't want to, but Monterra left us no other option. Because of their incompetence, we had to open accounts at big national banks -- something we avoided for years. It's embarrassing that a so-called "credit union" pushes loyal members away like this. We supported San Mateo Credit Union for many years, and seeing what it has become is honestly sad and pathetic. Monterra completely destroyed a trusted institution. The fall from what it once was is dramatic and shameful. This place is a cautionary tale of how to lose loyal members through arrogance and terrible service. Avoid if you value your time, money, and sanity.

WTF......Wow Wells Fargo CHARGES for depositing CASH into your account maybe next time I'll bring…read morein all my change (pennies) and get my monies worth ????

The regional Manager, Manolo Cacella..was horribly ruse , disrespectful, and incompetent! I wanted…read moreto withdraw money from my account.. I had photo ID--- atm pincode-- answered about 15 questions and all answers correct and he Continued to question me inappropriately!! I have filed a complaint now at Wells Corporate office!! Do not bank here!!