Working with Melissa at Monterra Credit Union has been nothing short of incredible. From the moment…read moreI reached out about financing my car, she was professional, supportive, attentive, and genuinely invested in helping me make the best decision. She walked me through every step of the process, made sure I understood all of my options, and followed up consistently so I never felt lost or overwhelmed. Melissa went above and beyond to make sure everything with my loan was smooth and stress-free, and it's clear that she truly cares about the people she works with. Her positive attitude, responsiveness, and willingness to answer every question made this experience not only easy, but actually enjoyable. I'm extremely grateful for her guidance and support, and I highly recommend Melissa to anyone looking for exceptional service. Monterra Credit Union is lucky to have her!

Monterra Credit Union is absolutely terrible. When this place was San Mateo Credit Union, the…read moreservice was excellent and dependable. After the merger into Monterra, everything went downhill -- fast. What used to be a great local credit union has completely collapsed. The teller staff is shockingly bad. Rude, dismissive, unprofessional, and careless. I've honestly had better customer service from the grumpiest grocery store cashiers -- and that says a lot. They act like helping customers is a burden, not their job. No respect, no patience, no accountability. Within just a few months, we were forced to close two accounts. We didn't want to, but Monterra left us no other option. Because of their incompetence, we had to open accounts at big national banks -- something we avoided for years. It's embarrassing that a so-called "credit union" pushes loyal members away like this. We supported San Mateo Credit Union for many years, and seeing what it has become is honestly sad and pathetic. Monterra completely destroyed a trusted institution. The fall from what it once was is dramatic and shameful. This place is a cautionary tale of how to lose loyal members through arrogance and terrible service. Avoid if you value your time, money, and sanity.

Redwood Shores branch has super friendly, professional and competent staff, always going out of…read moretheir way to help. They provide quick and efficient service with short or no wait time. Give clear explanation, consistently reliable, transparent and trustworthy, making every visit pleasant.

Honestly just stopped by the Redwood Shores branch to open a simple checking account, but Vlad took…read morethe time to ask a few questions about my financial goals and mentioned a credit card that I hadn't even considered. No pressure at all -- he just laid out the benefits and it made total sense for my situation. Super smooth process from start to finish. It's rare to find someone who actually listens and looks out for you. Really glad I walked in that day!​​​​​​​​​​​​​​​​

This review is for the Wells Fargo rep I had today, who deserves a raise after she had to deal with…read morethe Wells Fargo debacle I went through this evening. Her name is Julia I. and she was VERY patient. I signed up for my WF acct about a month ago, and just signed up for Zelle. My husband had sent me a $400 payment today and asked me if I received it. I said I couldn't check because for some reason I couldn't get online. Every time I tried to log in, I got blocked. I thought there must be an issue with my online account - maybe I typed the password in wrong, too many times and got locked out. So I called Wells Fargo's 800 number, expecting to resolve the issue with some quick phone verification.... you know, tell em your mom's maiden name, the make and model of your first car, etc.. I thought I'd blitz through the security questions and be able to get right back online. But Noooooooooooooo.... I was told that I'd had to go to a branch and speak to a rep, and show my ID as a security verification. I was super annoyed by this. "It's 5:58 PM!" I said. "Wells Fargo is closing and I need to pay for something online tonight!" (I have to buy stock images for a project I'm working on). She informed me that the branch in the Safeway at Sequoia station was open till 7. So, I finished up a few emails and callbacks for the day and went downtown to resolve this issue. I got there close to 7, and said to a guy behind the counter, can I please just show someone my ID so I can get back online? Thinking it would take 2 minutes. WRONG AGAIN! I'm sure I appeared as that annoying, impatient customer that is highly demanding and wants everything in a hurry. Sorry but I just really felt like I shouldn't have to do any of this at all. I was told I'd need to meet with a banker, and the (manager?) opens a little door and voila, there's like, a whole wells fargo "office" right there, for you to sit down. The banker's name was Julia and she is the only reason I'm writing this review... for putting up with how long it took to get this issue resolved. She was there about an HOUR AFTER CLOSING, and she was super nice. That girl deserves a raise, seriously. Anyway, she had to make all these calls and talk to a bunch of different people to figure out what was going on. They finally had to re route us to the fraud (???) department to make sure that last week I did, indeed, intend to send $500 to a client in Kansas. They said they tried to contact me about the payment, and that is 100% NOT TRUE. I showed Julia my phone, and my voicemail, and there was NOTHING. NO call from Wells Fargo. They could have sent me a text, left a voicemail indicating there was something they needed to talk to me about... an email... but... NOTHING. They simply REVERSED THE PAYMENT, without contacting me at all! I WAS LIVID. This is an important client who purchased $10,000 worth of equipment from me, so it's imperative that I keep a good working relationship with her. I can't have her thinking things look weird by having to explain that the bank suddenly reversed my payment to her, with no warning!! I was so annoyed, I told the woman on the phone that they needed to explain what was going on, and poor Julia had to sit there, after work hours, while I ranted to the woman in the fraud department, who said that she was going to have to send a letter, explaining what happened, and why it would take an extra week or so for my client to receive her check. I also felt strongly that my client was entitled to some kind of compensation for the fact that her payment would be a week late. In addition to costing me, and Julia, and Julia's manager, a lot of time, this error on Wells Fargo's part could have cost me a really good client. I had to get her on the phone, and I'm grateful that she was understanding about the debacle, but some clients would not have been. That $500 payment was part of a contract that took us an entire day to negotiate. I'm in sales, and I sell expensive equipment and work extremely hard to get (and keep) the clients that I have. You can't be doin' that, Wells Fargo, OK? Can't you please get a system like Bank of America, that enables you to get a simple TEXT MESSAGE if it appears something weird is up with your account? This is STANDARD PRACTICE for banks these days. I realize Wells Fargo has an old fashioned image, with a stagecoach, but comeon. That's no excuse for having such an old fashioned system. If you guys are gonna use the tag line, "Together, we go far," then you need to show it. And it's pretty clear you didn't go very far to warn me you were going to reverse my payment to client. I DO appreciate that you guys were trying to protect me from fraud, but ... again... send me a text, at least. Yes, there really are banks that do this. This is the digital era! I'm done with my rant now. Please give Julia a raise, she was extremely kind and you didn't have people like her, I'd consider going back to Bank of America.

So I was trying to get some emergency banking assistance since my elderly father was very very…read moreill. I called and made an appointment, I was then called by a banker the day of my appointment to tell me they couldn't help me???? I actually have a close family member that assisted me with a call to the branch. Then I received an automated appointment notification??? Sadly it took me 4 separate appointments and a bit of frustration and follow up to get the paperwork done. I was asked to reschedule my appointment for a time that was convenient for the banker . I had on more than one occasion mentioned that time was very important as to not being late for mortgage payments etc. In the end of the day I needed 4 appointments and about 4 hours, plus the travel to get my own notary to notarize a form they needed??? And yet still needed an extra appointment! And honestly today I was still not able to create an online account and need to return yet again to the Broadway Branch???

Feeling compelled to write a review after my two experiences here and seeing how negative the…read morereviews generally are. I had a great experience and they were able to help me get what I needed done. I want to first thank all the staff and employees here- I was only in the establishment for about 45 minutes total between my two visits and saw firsthand how impatient and callous a lot of the banking customers are. The tellers and staff are genuinely trying their best and can't rush because they are dealing with people's finances!! That's something you definitely don't want rushed! Kudos to everyone working there and their patience with the language barrier and demeanor of some of the customers. They all work hard, are patient, and want to help. You can imagine that's difficult when people there aren't returning the same kindness and understanding. I was there twice and the ladies helping me were all very helpful (unfortunately did not get their names). Luis was also able to help me with a foreign deposit despite being held up and really busy. I was repeatedly thanked for my patience despite the wait not being their fault. I didn't even wait that long (maybe 15-20 minutes). The staff is knowledgeable, helpful, and will do what's in their power to help you. The bank itself is very nice and clean. Thanks everyone!

Worse BOFA branch in the entire Bay Area. High turnover rate. Inefficient tellers, no sense of…read moreurgency. Management doesn't care about anything. I'm forced to come here and I dread it every single time.

Just went to this Chase bank to make a deposit when visiting from out of town. I was incredibly…read moreskeptical based on all the reviews of this location. I can't overstate how much my experience was different then that which so many previous reviews have described. The tellers name was Nick and he was great to work with! He was very kind and even offered me several suggestions of places to go during my travels. I also didn't fill out a deposit slip and he assisted me in completing it. It should be noted that I cannot comment on how quickly the line moves because I got there right as it opened and I was the first customer of the day.

Chase Bank is the worst brick and mortar bank that exists in America today. They roll out the…read moreproverbial red carpet when you first walk in through the branch doors to make your initial deposit, but when it comes time to protecting your assets from illicit online merchants based overseas, their support suddenly vanishes. Case in point I deposited a healthy sum of money with an online merchant called MyBookie using a Chase credit card but when I successfully grew my account and tried to request a withdrawal, I was denied and was told that I would need to risk the funds multiple additional times before being able to request access to it. I immediately contacted Chase to let them know about the situation. They initially reversed the charges before sneakily putting them back on my credit card statement by claiming that my dispute was denied due to the fact that the merchant in question was an online gambling operator. At that point, I asked them why they were able to authorize the credit card charge in the first place given that they did not handle gaming related disputes and couldn't get a satisfactory response. The truth of the matter is, Chase made money on the transaction. It wouldn't shock me to find out that merchants that aren't legally able to operate in the United States are giving kickbacks to Chase Bank to participate in the elaborate scheme to extort US consumers on the internet. Ultimately, this was an eye-opening experience that taught me you can't trust Chase Bank to have your back when it comes to disputing overseas charges involving rogue merchants. I have lost quite a bit of money as a result, but not as much as Chase is going to lose after I tell everyone my story, close all of my accounts, and stop using their credit cards!

The customer service at this bank is terrible. I went into the branch because I was pretty sure my…read moreissue could only be dealt with in the bank. They told me it could not be handled there and that I had to call the 800 number. I called the 800 number and they told me that only the branch would be able to handle it. Called the branch back and was given the run around. I honestly only opened this account because Patelco got hacked but I'm going back to a credit union, way better customer service.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Had business in San Carlos so decided to stop by at B of A…read more San Carlos branch Monday, September 22, 2025. Was my lucky day. Really having problem with 3rd-party Zelle. My beloved credit union PATELCO couldn't fix it. My beloved other bank Wells Fargo couldn't fix it - referred to B of zA as the stuck point. Went to B of A with not much hope. Met up with magic banker Reese Santo. Had both my online banking, smartphones open to my accounts and Reese so patiently worked the stuck point and I walked out of B of A - difficult problem solved. Renewed confidence in this bank. Highly recommend San Carlos branch.

Manager out of the office for 2 weeks and tellers not authorized to do relatively straightforward…read moretransactions. Said other local branches should have managers on site that could approve the transaction, but wouldn't confirm so I have to drive all over the Bay Area hoping the next branch is actually appropriately staffed. Will not return and don't advise others to waste their time going to this branch.

I love this SFCU branch! Parking is easy, the interior is always clean and calm, and the people who…read morework here are kind and friendly! Lesieli Lotoaniu helped me yesterday, I did a cash withdrawal and wanted larger bills. Lesieli is friendly and approachable, such an asset to SFCU. Thank you for providing a wonderful banking experience.

What a great bank! I had an issue with my being able to transfer funds between accounts, and the…read morebranch manager was very helpful and got it fixed!

I'm surprised to read anything but a positive review for Chase -- focusing solely on the San…read moreCarlos, CA branch. I also bank at BofA, and there is a HUGE difference. Every time I go to Chase there is a security guard who opens the door for me and greets me politely. Every teller I have ever dealt with is polite and efficient. The personal bankers have been super attentive and responsive. I like the bank better far better than BofA, and the investment reps better than Merrill. And I didn't "choose" Chase. I ended up there after they took over First Republic. So I was looking at them side-eyed when the relationship started. But I have found zero to complain about, and a lot to compliment.

Chase bounced our tenant's rent check "because the computer thought it might be fraud." There was…read moreplenty of money in the account and absolutely nothing wrong with the check. Both of us are longtime Chase customers and local residents. The bank just unilaterally decided they weren't going to let the check go through, causing major headaches for both parties. When we went to this branch in person to clear up the problem, the manager was completely unsympathetic and tried to shift blame onto our tenant in his absence. They refused to talk to the tenant on the phone to get the matter cleared up. There was no acknowledgement that the bank made a mistake, no regret for denying a legitimate transaction. If there is one thing I look for in a financial institution, it is dependability. This ain't it

Just moved here from Weaverville and was having problems with my online banking. Went to tri…read morecounties bank in Redwood City and Ed Wong spent a half hour helping me get my account up to date and ordered new checks for me. He is definitely a shining star in the banking community!

I'm really proud of the fact that my startup non-profit group opened its bank account here at an…read moreindependent community bank instead of at a Smells Fargo or a Stank of America. For years I've only known this bank as the big building with the clock on the outside. I've only been in here the one time to get our group's account up and running, and while we had to sit here for quite awhile getting all the paperwork in order, the experience was pleasant. We were here on a weekday afternoon, so business was slow and the feel was very low-key and quiet. Once I get around to moving my personal money out of the big banks completely, I may end up moving it all here. Random side note: The interior of this building is kinda cool despite being very plain jane.