5 Star Customer Service!…read more I recently refinanced my auto loan with Melissa and the experience was excellent. She was extremely helpful from start to finish and made the entire process seamless. Everything was handled quickly and virtually with no unnecessary back-and-forth. She was easy to work with and kept things moving. Highly recommend Melissa for all of your loan needs.

Ashley B assisted me today to get my bands up. Take a look at the spread. Going to have a great…read morelunch now. Thank you monterra credit union to keep my stash secure.

To Whom It May Concern,…read more I have been a member of Provident Credit Union in Redwood Shores for many years, and I wanted to take the time to recognize your Assistant Manager, Vlad, for the exceptional service he has provided to my family. About two months ago, I came into the branch to take care of some banking, and during my conversation with Vlad, I mentioned that I was looking into setting up a family trust. Vlad told me about the will and trust program available through a third-party provider that Provident works with, including a discount available to Provident members. Until that conversation, I had no idea this program was available. We decided to move forward with the program, and I believe the total cost was under $900. The entire process could be handled online, we had access to support when we needed it, and speaking directly with an attorney was very easy and helpful. Having continued access to attorneys for questions and support for up to a year also gave us a great deal of confidence throughout the process. What really made the experience stand out, however, was Vlad. He was extremely flexible with his time and helped us with all of the notarizations, which were covered through the program. Between the different appointments and all of my questions, Vlad has probably spent a couple hours helping our family. He was always patient, never made us feel rushed, and made time for us whenever we needed assistance. I especially appreciate that Vlad took the time to mention this program in the first place. Setting up a family trust was something I knew we needed to do, but I really did not know where to begin. His recommendation made the process much easier and more affordable than I expected, and I learned a great deal along the way. The support provided through the will and trust program was also excellent. Whenever I had questions, getting answers was easy, and my conversations with the attorney were straightforward and very helpful. I wanted Provident Credit Union to know what an outstanding job Vlad has done. His patience, professionalism, flexibility, and willingness to help have been greatly appreciated by my entire family. Service like this is one of the reasons I have continued banking with Provident for so many years. Vlad, thank you again for all of your help and especially for your patience with my many questions. You made what could have been a complicated process much easier for our family. I would highly recommend this program to other Provident members who are considering setting up a will or trust. Sincerely, Tom McGuire Provident Credit Union Member

Always EXCELLENT!!!!! Everyone is so friendly & professional!…read moreWe have been their customer since 20 years ago & still enjoy their service very much!

So I was trying to get some emergency banking assistance since my elderly father was very very…read moreill. I called and made an appointment, I was then called by a banker the day of my appointment to tell me they couldn't help me???? I actually have a close family member that assisted me with a call to the branch. Then I received an automated appointment notification??? Sadly it took me 4 separate appointments and a bit of frustration and follow up to get the paperwork done. I was asked to reschedule my appointment for a time that was convenient for the banker . I had on more than one occasion mentioned that time was very important as to not being late for mortgage payments etc. In the end of the day I needed 4 appointments and about 4 hours, plus the travel to get my own notary to notarize a form they needed??? And yet still needed an extra appointment! And honestly today I was still not able to create an online account and need to return yet again to the Broadway Branch???

This review is for the Wells Fargo rep I had today, who deserves a raise after she had to deal with…read morethe Wells Fargo debacle I went through this evening. Her name is Julia I. and she was VERY patient. I signed up for my WF acct about a month ago, and just signed up for Zelle. My husband had sent me a $400 payment today and asked me if I received it. I said I couldn't check because for some reason I couldn't get online. Every time I tried to log in, I got blocked. I thought there must be an issue with my online account - maybe I typed the password in wrong, too many times and got locked out. So I called Wells Fargo's 800 number, expecting to resolve the issue with some quick phone verification.... you know, tell em your mom's maiden name, the make and model of your first car, etc.. I thought I'd blitz through the security questions and be able to get right back online. But Noooooooooooooo.... I was told that I'd had to go to a branch and speak to a rep, and show my ID as a security verification. I was super annoyed by this. "It's 5:58 PM!" I said. "Wells Fargo is closing and I need to pay for something online tonight!" (I have to buy stock images for a project I'm working on). She informed me that the branch in the Safeway at Sequoia station was open till 7. So, I finished up a few emails and callbacks for the day and went downtown to resolve this issue. I got there close to 7, and said to a guy behind the counter, can I please just show someone my ID so I can get back online? Thinking it would take 2 minutes. WRONG AGAIN! I'm sure I appeared as that annoying, impatient customer that is highly demanding and wants everything in a hurry. Sorry but I just really felt like I shouldn't have to do any of this at all. I was told I'd need to meet with a banker, and the (manager?) opens a little door and voila, there's like, a whole wells fargo "office" right there, for you to sit down. The banker's name was Julia and she is the only reason I'm writing this review... for putting up with how long it took to get this issue resolved. She was there about an HOUR AFTER CLOSING, and she was super nice. That girl deserves a raise, seriously. Anyway, she had to make all these calls and talk to a bunch of different people to figure out what was going on. They finally had to re route us to the fraud (???) department to make sure that last week I did, indeed, intend to send $500 to a client in Kansas. They said they tried to contact me about the payment, and that is 100% NOT TRUE. I showed Julia my phone, and my voicemail, and there was NOTHING. NO call from Wells Fargo. They could have sent me a text, left a voicemail indicating there was something they needed to talk to me about... an email... but... NOTHING. They simply REVERSED THE PAYMENT, without contacting me at all! I WAS LIVID. This is an important client who purchased $10,000 worth of equipment from me, so it's imperative that I keep a good working relationship with her. I can't have her thinking things look weird by having to explain that the bank suddenly reversed my payment to her, with no warning!! I was so annoyed, I told the woman on the phone that they needed to explain what was going on, and poor Julia had to sit there, after work hours, while I ranted to the woman in the fraud department, who said that she was going to have to send a letter, explaining what happened, and why it would take an extra week or so for my client to receive her check. I also felt strongly that my client was entitled to some kind of compensation for the fact that her payment would be a week late. In addition to costing me, and Julia, and Julia's manager, a lot of time, this error on Wells Fargo's part could have cost me a really good client. I had to get her on the phone, and I'm grateful that she was understanding about the debacle, but some clients would not have been. That $500 payment was part of a contract that took us an entire day to negotiate. I'm in sales, and I sell expensive equipment and work extremely hard to get (and keep) the clients that I have. You can't be doin' that, Wells Fargo, OK? Can't you please get a system like Bank of America, that enables you to get a simple TEXT MESSAGE if it appears something weird is up with your account? This is STANDARD PRACTICE for banks these days. I realize Wells Fargo has an old fashioned image, with a stagecoach, but comeon. That's no excuse for having such an old fashioned system. If you guys are gonna use the tag line, "Together, we go far," then you need to show it. And it's pretty clear you didn't go very far to warn me you were going to reverse my payment to client. I DO appreciate that you guys were trying to protect me from fraud, but ... again... send me a text, at least. Yes, there really are banks that do this. This is the digital era! I'm done with my rant now. Please give Julia a raise, she was extremely kind and you didn't have people like her, I'd consider going back to Bank of America.

Feeling compelled to write a review after my two experiences here and seeing how negative the…read morereviews generally are. I had a great experience and they were able to help me get what I needed done. I want to first thank all the staff and employees here- I was only in the establishment for about 45 minutes total between my two visits and saw firsthand how impatient and callous a lot of the banking customers are. The tellers and staff are genuinely trying their best and can't rush because they are dealing with people's finances!! That's something you definitely don't want rushed! Kudos to everyone working there and their patience with the language barrier and demeanor of some of the customers. They all work hard, are patient, and want to help. You can imagine that's difficult when people there aren't returning the same kindness and understanding. I was there twice and the ladies helping me were all very helpful (unfortunately did not get their names). Luis was also able to help me with a foreign deposit despite being held up and really busy. I was repeatedly thanked for my patience despite the wait not being their fault. I didn't even wait that long (maybe 15-20 minutes). The staff is knowledgeable, helpful, and will do what's in their power to help you. The bank itself is very nice and clean. Thanks everyone!

Canceling my account. I came in for an appointment with the new branch manager Alex. I was with my…read moregirlfriend and he was ignoring me and talking to her the whole time even though the appointment was for me. He consistently kept looking at her chest and tried denying it after I caught him multiple times. Unreal experience Bank of America please do something about this new branch manager.

Just went to this Chase bank to make a deposit when visiting from out of town. I was incredibly…read moreskeptical based on all the reviews of this location. I can't overstate how much my experience was different then that which so many previous reviews have described. The tellers name was Nick and he was great to work with! He was very kind and even offered me several suggestions of places to go during my travels. I also didn't fill out a deposit slip and he assisted me in completing it. It should be noted that I cannot comment on how quickly the line moves because I got there right as it opened and I was the first customer of the day.

deceptive advertising program. Chase banker failed to disclose terms and conditions for opening a…read morenew account. Customer Service was rude and condescending.

The customer service at this bank is terrible. I went into the branch because I was pretty sure my…read moreissue could only be dealt with in the bank. They told me it could not be handled there and that I had to call the 800 number. I called the 800 number and they told me that only the branch would be able to handle it. Called the branch back and was given the run around. I honestly only opened this account because Patelco got hacked but I'm going back to a credit union, way better customer service.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Empty branch. Guard opened the door for me so I didn't have to touch it…read more Teller was super friendly & we both crinkled our eyes under our masks to show our happiness. You're so lucky I haven't had my Botox yet. Otherwise I'd be a mystery Quarters achieved, guard opened the door on my way out. Quick like a bunny. Mission accomplished

Went to this San Carlos location during my lunch today, but it was closed! The sign says their…read morelobby hours are: 9am-4pm, M-F. I know they will be permanently close at the end of this month, but it is not right to have a sign saying they are open when they are actually closed, causing customers to make the trip for nothing. I saw other customers going back empty handed as well.

What a great bank! I had an issue with my being able to transfer funds between accounts, and the…read morebranch manager was very helpful and got it fixed!

I belong to Stanford Federal Credit Union. I went to the REDWOOD CITY branch and I also belong to a…read moredifferent credit union and they're supposed to be part of the co-op network when I tried to deposit cash at the ATM. It wouldn't take it. I went inside and talked to the teller, he barely spoke English. He didn't seem to want to make a deposit for me either supposed to be part of the co-op network co-op branching I don't know what's wrong with him. I'm really begin to think I should drop this account.

Chase bounced our tenant's rent check "because the computer thought it might be fraud." There was…read moreplenty of money in the account and absolutely nothing wrong with the check. Both of us are longtime Chase customers and local residents. The bank just unilaterally decided they weren't going to let the check go through, causing major headaches for both parties. When we went to this branch in person to clear up the problem, the manager was completely unsympathetic and tried to shift blame onto our tenant in his absence. They refused to talk to the tenant on the phone to get the matter cleared up. There was no acknowledgement that the bank made a mistake, no regret for denying a legitimate transaction. If there is one thing I look for in a financial institution, it is dependability. This ain't it

My first time here when I came for a visit about a month ago, to see how my experience could've…read morebeen different than the San Mateo/Hillsdale bank I would go to on a Saturday. Impressed at first there was a security guard at the front (who took longer to react, but then eventually opened the door for me. Lol) As soon as you walk in, the walls are adorned with paintings of the first settlers. (Native Americans, I think?) I look straight ahead and notice the vault is wide open in the center of the room, which explains the security guard (which no other local Chase bank has). Plenty of friendly tellers on the left and they were quick to greet and assist me. Ample parking in front (during lunch on a Memorial weekend). I'm still trying to figure out why the bad ratings at this location. Guess I'll have to keep returning here to find out for myself. But definitely recommend this location to all.

I'm really proud of the fact that my startup non-profit group opened its bank account here at an…read moreindependent community bank instead of at a Smells Fargo or a Stank of America. For years I've only known this bank as the big building with the clock on the outside. I've only been in here the one time to get our group's account up and running, and while we had to sit here for quite awhile getting all the paperwork in order, the experience was pleasant. We were here on a weekday afternoon, so business was slow and the feel was very low-key and quiet. Once I get around to moving my personal money out of the big banks completely, I may end up moving it all here. Random side note: The interior of this building is kinda cool despite being very plain jane.

Just moved here from Weaverville and was having problems with my online banking. Went to tri…read morecounties bank in Redwood City and Ed Wong spent a half hour helping me get my account up to date and ordered new checks for me. He is definitely a shining star in the banking community!