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    Come Fish Panama

    5.0 (1 review)

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    2 years ago

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    Action Tours - My sister and myself

    Action Tours

    4.5(338 reviews)
    41.1 km

    1 Star - Very Disappointing Experience…read more We went on an adventure with Action Tours in Big Bear and decided to rent a GoPro from them for $49 (tax included) so we could record the whole experience. What they never told us was that the SD card only holds about 45 minutes of video... even though the tour lasts 3 hours. Because of that, the camera ran out of space before we even really started, and we didn't get to record the full experience at all. When I called afterward to explain the issue, the staff was extremely rude. They basically said, "You rented a GoPro to get a video, and you got a video," and refused to take any responsibility. They made it clear they don't do refunds, even though they never told us about the recording limit in the first place. Overall, the adventure itself is just okay -- you get what you pay for, nothing extra. But the unprofessional and rude staff completely ruined it for us. Definitely do NOT recommend renting the GoPro, and honestly the customer service alone makes it hard to recommend Action Tours at all.

    We recently planned a family trip to Big Bear and booked a tour with Big Bear Zipline for a very…read morespecial celebration involving multiple family birthdays. Unfortunately, due to a mistake on our end when marking our calendar, we missed our original booking date. We absolutely acknowledged and took full responsibility for the error, and respectfully reached out to Big Bear Zipline to explain the situation and see what options were available to salvage the experience. As shown in the attached screenshots, we approached the situation kindly, respectfully, and understanding that businesses must balance policies with customer service. We shared that we were not asking for a free experience, but simply hoped for some understanding given the circumstances and the significant payment we had already made. Despite our efforts to find a middle ground, the business remained firm, reiterating that although they "have compassion," they would not accommodate further without additional payment. While we respected their right to enforce their policy, the interaction felt very transactional, and sadly did not reflect the spirit of hospitality we had hoped for when planning a meaningful family trip. We received one email when we purchased the tickets two months ago and one phone call 10 minutes before our scheduled reservation. In the end, it may have been a blessing in disguise. We explored other activities around Big Bear that felt incredibly welcoming, fun, and family-oriented -- experiences that created beautiful memories we will cherish for a lifetime. We share this review not out of anger, but to offer honest feedback: mistakes happen, and sometimes, a little flexibility and kindness could leave a much bigger, positive impact on families looking to create lasting memories.

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    Come Fish Panama - fishing - Updated May 2026

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