This guy named Roger called me after via text message to call me now. I gave him my information to…read morereceive T Mobile internet product. I told him I do not go anywhere because of the viruses, so if I needed help to set it up, what is the number to call? He gave me the number and as soon as I signed for it from UPS, I began to set it up. I called the number given on 25 October 2022 and was on the phone from about 1:15 to 7:45 PM, EST. NOT one representative and/or supposedly supervisor was able to get me connected to T-Mobile. I then reconnected my previous Wi-Fi/internet and was back on just like that. I called T-Mobile on 27 October 2022 because of the difficulty I experienced on 25 October 2022 and told them to come and get their mess via UPS and to cancel/delete EVERYTHING (my bank information, name, address, etc.) and do NOT attempt to debit nothing from my account. I was on the phone for over an hour to explain to (Jean) what I wanted to happen. I eventually got a reference number for cancellation. T-Mobile is NOT A COMPANY TO DO BUSINESS WITH AT ALL. THEY DO NOT TELL YOU THE TRUTH AND THEY ARE RUDE AND THEY DON'T UNDERSTAND ENGLISH FLUENTLY. Jean TOLD ME SHE WOULD HAVE TO DISCONNECT THIS CALL BECAUSE I WAS DISCRIMINATING AGAINST HER. I TOLD HER BECAUSE I SAID I DID NOT UNDERSTAND WHAT SHE SAID TIMES TWO IS NOT DISCRIMINATION. I DIDN'T UNDERSTAND BECAUSE EVIDENTLY YOU DO NOT UNDERSTAND ENGLISH FLUENTLY IS THE RREASON, I AM UNABLE TO UNDERSTAND WHAT YOU ARE SAYING. Eventually I got the cancellation reference number and reiterated that T-Mobile needed to have UPS to pick their product. I received emails that I would need to print out and contact UPS. I don't know what part of I don't have a printer and I am NOT going anywhere T-Mobile representatives they don't understand. The worst of the worst service EVER, hands down. In box ready for UPS pickup (T-Mobile).

There was a girl named jasmine she was helpful !! But she acted like she didn't want to be there…read moreand it was awkward to even just stand there no instructions on when to swipe the card or anything but I asked questions and she either shook her had yes or no