Great and knowledgeable in all hardwood flooring, luxury prefinished molding and stairs…read more Staff was attentive to all our questions regarding installation and went out of their way to provide guidance when we ran into a problem with stair treads. Recommend without reservation to anyone looking for a complete flooring source. Unbeatable! Thank you to Dane and Adrian, who were both so helpful

THIS IS A TRUE STORY - My wife and I went into panel town to take a look at their showroom. We…read moreended up finding a floor we liked there but decided to go through with purchase and installation through another company. Panel Town took this as an insult and the owner called the company we decided to move forward with and strong-arm'd him into using them (panel town) as the supplier of the hardwood. THIS IS WHERE IT GETS SHADY AND CROOKED. After our guy agreed to go through panel town to by the boards, the day we were having our floors ripped out and prepped, Panel Town told us that the boards we had ordered and confirmed were in stock were NO LONGER AVAILABLE... Turns out they didn't even place the order and we confirmed this by calling the manufacturer of the hardwoods and they said that Panel Town hadn't placed an order of that particular boards for 3 months. SO THEY DIDN'T EVEN PLACE OUR ORDER OUT OF SPITE BECAUSE WE DID NOT GO WITH THEM TO BEGIN WITH. AVOID AT ALL COSTS. These people are shady and vindictive. However, if you do decide to go with them do not take their first price. They will always go down on price lower and lower to get your business but they may screw you in the end so NOT WORTH IT.

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

I want to echo the concerns in the previous review. AFS offers a one-year warranty, but in our…read moreexperience, installation problems became apparent after that warranty expired. We have already had our entire floor replaced once following arbitration. Now, in the second year with the replacement flooring, we are experiencing problems again. We went through the arbitration process a second time, and the finding was "improper installation." Despite that finding, AFS told us our one-year warranty had expired. We used AFS because they were the flooring contractor for Price Homes. We have followed the proper channels twice, yet we are left with installation issues that AFS will not address. In my opinion, AFS does not stand behind its workmanship. Based on our experience, I cannot recommend this company and will never do business with them again.

Our family has used America's Floor Source (AFS) many times over the past ten years (specifically…read morethe Hillard/Trabue location). We recently needed to purchase carpeting for most of our house and checked with AFS. We stopped and talked to Ed Kilrain and the team in Hillard to get started. Ed also visited our home to capture measurements and got us a quote quickly. We compared their pricing to other Central Ohio locations, and Ed was able to give us the best pricing with installation. It took a little longer to get the carpet than expected (supply chain issues), but once it arrived Ed scheduled us an install date within a few days. Most importantly, the team that did the install was one of the hardest working, efficient teams I have witnessed in a long time. They worked non-stop 8am to 4pm and did an amazing job for our full support job. Moved furniture, ripped out old carpet, and installed the new carpet with no issues. Our house looks amazing. I will always check with the AFS team in Hillard before tackling any project! you should too. Good luck.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

These guys are absolutely fantastic. Jameson and his crew were absolute professionals. They came…read morein, did the job, and left. They were extremely friendly and willing to answer all of our questions. We HAD some pretty severe foundation issues. The fix included installing piers and pillars. We also had them install a new downspout drain, and encapsulate our crawl space. This only took them about 3.5 days. My wife and I are extremely happy with the work they did for us. Side note: I highly recommended a crawl space encapsulation. It's noticeably improved the air quality in our house and as a bonus we have extra storage space.

Guy came out on a Wednesday and said he'd email an estimate by the end of the week or early next…read moreweek. Never received it so called. After answering a few questions and then being put on hold for 20 minutes, I hung up. Thanks for wasting my time. Twice.

Zetina was excellent from front end communication through installation. The attention to every…read moredetail was outstanding! They performed demotion of existing carpeting and installed an underlayment followed with a luxury vinyl plank we purchased from Floor and Décor (another source I highly recommend!). Zetina is an exceptional value and their craftsmanship is fantastic. I give Zetina my highest rating and highly recommend them!!

We had some LVP tiles which had some wear and needed to be replaced. We found Zetina to have…read moreprompt communication with scheduling the same week to address our repair need. The individual who came was very nice and the work was done timely. We have been so impressed with the results as it looks perfect again. The work area was cleaned up. We highly recommend using Zetina & Son Flooring.

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

Love the Team at Carpet King!!!! The Selection is Great, and…read moreInstallation was Fantastic. I have used them for multiple homes and my retail business! Highly recommend them... Bob

So I decided on new carpet and really didn't want to go to a big box store. This place was close by…read moreand so I decided to give it a go. My initial visit was great even took some sample boards home. I picked a few options and scheduled someone to come out and measure. It was really great they do not charge for that service even if you do not order. It took a bit for the quote and I did change my mind on the carpet selection due to cost so I needed an updated quote. The price was pretty comparable to other places in guestimation as I didn't have anyone else do an exact measurement. They also have a great selection of flooring of all types. I scheduled installation and was told it would be an all day job - 3 bedrooms, stairs, and hallway. I also paid for them to move the furniture. The all day job contractors did not show up until well after 12. I wasted a morning of vacation from work waiting on them. They were there until about 8pm which was very irritating. Afterwards I noticed some seams were a bit noticable. The sales person came out to look (did not show on the first scheduled date) and said he would send someone out to work the seams a bit. We scheduled a time and they did not show. I called and never got a response. I also noticed some damage to the furniture but by that point I'm sure nothing would have been done. I love supporting smaller more local businesses but I'm not sure I would recommend or return. Too bad as I do have more flooring to replace.

Deibles flooring has been in business for almost 50 years. They do great work with hardwood. We…read morewanted a small job done for our hardwood floor so we got two estimates. Deibles flooring was half of what another company, FCI, wanted to charge. Deibles hardwood did a fantastic job and Jim, the person that did the job, was the best! Very friendly company. Every contact I had with every employee was excellent! Rick M.

I can't recommend Deibel's enough. They did a fantastic job refinishing all the floors in our main…read morelevel and removing carpet and refinishing the stairs and adding wood to the landing. The quality of the work was wonderful. They gave us many choices to allow up to pick the perfect color for us. They were on time and completed the project within the schedule. Even when I had a slight issue, they dealt with it to perfection. We are extremely grateful.