They forgot my order, and lied. My partner's meal arrived at our table with our drinks, then I waited and waited patiently. Finally we realized after seeing people seated after us having their kitchen meals delivered to their table, that they had misplaced my order, I approached the kitchen and asked about my meal. I was told that maybe it was not on my docket, I replied that it should be as they had charged me for the meal. He turned to one of the cooks who then looked at some dockets pinned under the, ready to take order counter, and I was relayed a message "they are plating it now". I then saw the cook go to the fridge and retrieve a beef pattie, cut a bun in half and start my meal, and when asked why the delay, I was told they were busy. When my beef burger finally arrived I was told "sorry for the wait". No one near our table was told "sorry for the wait", which would have indicated some delay in the kitchen. Just be honest and say "sorry sir we have misplaced your order but we are preparing it now and we will bring it over to you right away". If you can't trust the the kitchen staff to be honest, why would you eat there. read more