Overpriced and does not care about solving the customer's problems. I had a noise in my ceiling, so I knew it was time to hire a professional to help with the problem. I reached out to several companies, and Columbia Pest was the most expensive, but they had good reviews and the lady I spoke with told me her guys were "really, really good", so I went with them. I paid them $700 to include the attic and crawl space, which included 3 visits. On the first visit, the technician inspected the attic and crawl space, set 30 traps, and said he filled in some potential entry points. He then went outside and did an exterior inspection for potential entry points and let me know he found a few and filled those as well. On the second visit, he checked the traps. Unfortunately, there was nothing in the traps, and the noise persisted. He suggested I have a roofer come out and inspect the roof as well, as Columbia Pest can't go on the roof. On the third visit, once again, nothing was in the traps, but the noise was still there. He picked up most of the traps, but left a few in place and told me they had a 60 day warranty, and if I did hear a trap snap, to give them a call and they would come pick it up for me. Overall, the tech was really great. He was on time, friendly, gave suggestions, and truly seemed to want to help.
It was the following week after his last visit that really upset me with Columbia Pest. I had a roofer come out to inspect my roof, and he found no entry points on the roof, but he did find an entry point with newly chewed wood and fur right under the gutter awning. I would have thought Columbia Pest would have found this when they did an exterior inspection, but we all miss things, so I thought they would come out and fill it for me, since it had only been a week, and they said they had a 60 day warranty to come get traps. When I called them, first they gave me a hard time about it, asking all sorts of questions, like if its "visible from the attic"? How am I supposed to know? Isn't that what I hired them for? After much discussion, they said they would come fill it for $200!!!! I told them that didn't seem right b/c I already paid them $700 and if someone else could find the point of entry within 20 mins, they should have been able to find this and have taken care of it in one of their visits. They talked to "management" and said they would come out for$100 then. No thank you!!! What terrible customer service!!!!
Waste of money! The tech was nice, and he truly seemed to want to help solve my problem, but the company only cares about getting more $$$, and not about following through with what customers pay them for.
I would NOT recommend using them. read more
