I was lucky to get Chelsea for my first appointment at a new salon. I've been wanting a change but…read morehave been scared to cut my hair short. Today I decided to go for it and Chelsea was so wonderful, patient, and had great energy. She gave me a good trim before we went any shorter, and she did everything I asked for. Happy I found my stylist in a new state. See you in a few months

Update to my last review as the owner replied. I made an appointment ONLINE your stylist had a…read more"medical emergency" and she was still available to pick ONLINE it doesn't matter whether you called and there was a slight typo in one digit on my number to try an cancel UPDATE THE SITE POINT BLANK PERIOD. YOUR website posted her as available. That is the businesses fault in dropping the ball on taking her availability off and on my way to the appointment I'm told there was no availability there were no accommodations provided and the phone operator was blatantly rude. I am not interested in returning EVER as your unprofessionalism/lack of accuracy online. After I was told she is unavailable I checked the site to try an book her again and it said available, if this business was professional they would update the site after my bad experience which did not happen. Zero stars

Marla is the best! I've been looking for a new stylist and was so glad to have gotten my haircut…read morefrom her. Her recommendations were spot on and she was great to talk with. The appointment was easy to make online and she even called me a day before my appointment to get an idea of what I was looking for in my cut.

We've been in two times since our first visit. Both Holly and Jenny do great work with curly…read morehair--better than any curly cut I've ever had. I think the long wait of our first visit was a one time thing. And they do have drinks and snacks up front if there's a wait. The pricing is more than reasonable for the quality of the service. I'm glad to have found Altered Ego and my family will be regulars here.

I found this place from a Tik Tok and I'm glad I did! I am picky when it comes to getting my hair…read moredone professionally but I enjoyed my hair cut so much I tell everyone about this place. On a busy day, you can wait more than an hour, but it seems like it goes by quick and it's in the Mekong Plaza where you can do stuff or eat while you wait. Highly recommend this salon.

i don't think my hair was layered nearly enough. i requested vu because i saw a lot of reviews…read morerequesting him and he spent a decent amount of time on my hair, but i think he botched my bangs and didn't frame my face. looks nothing like the reference pic unfortunately

Alicia was great. I finally found someone who knows how to cut my hair. I found my salon after…read moremonths of searching for a new stylist.

I had a 10am updo appointment scheduled for Friday, January 2nd for a wedding I was attending while…read morevisiting from out of town. I received an automated confirmation text two days prior, so I had no reason to believe there was an issue. When I arrived for my appointment, I found the salon permanently closed and the door locked. After some digging, I saw a Facebook post stating the business had closed, but relying solely on a Facebook post is not sufficient when the booking system is still active and sending confirmation texts. As an out-of-town client, there was no way for me to know my appointment was no longer valid. No call, no text, no cancellation notice. This was not a casual appointment -- it was for a wedding -- and the lack of communication forced me to scramble at the last minute. If a business is closing, booked clients should be proactively notified and all booking systems disabled. This situation could have been avoided with basic communication. Thankfully, I was able to find another salon last minute -- Primp and Blow Chandler -- who completely saved the day. Five stars to them for stepping in on short notice and doing an amazing job.

Amanda was amazing! She took time to listen to me and made me feel comfortable. This was my first…read moretime in and I wanted to pamper myself. I got the head spa service and treatment and it was incredibly relaxing. I will absolutely be coming back to see her. Update: I was initially put off by them not having a way to reach anyone in the salon and the concierge number was no help. HOWEVER, when I emailed about my concerns I received a quick reply. I have a weird "shelf" thing that my hair does and Amanda let me come back to get it "fixed". She genuinely wanted me to love my hair and after the fix I absolutely do! Not only is my shelf gone but my curls seem to have come back from the dead. Will definitely go back to see Amanda again!

Absolutely love this cute trendy little salon. Shane is absolutely amazing! He is a true artist. He…read moreis very attentive, and gives you the exact cut you are looking for. If you're looking for a wonderfully kind, caring and talented stylist Shane is your guy. Check it out, you'll be glad you did.

Jessica is the best!!! I had years of bad highlights. Could never achieve my dream hair Color…read morewhich was super blonde [ I am naturally very dark brown). My hair was so bad it was turning gray green purple. Terrible!! But Jessica fixed it all in one visit. I am the blonde I always wanted to be and my hair is healthy!!! Thank you Jessica !! Kim W

Pro Tip: park in the building (on level 2 I believe but check when you make an appointment) and…read morethey can validate your parking. Wish I would've known that one, haha! Pro Tip 2: do not expect to get comfortable and relax because it's a small space with a lot going on so you're going to be asked to move-possibly a few times. So, I didn't have an appointment and I just called out of the blue as a new customer. I was lucky to get an appointment tonight and I was excited! When I arrived, the small space, with three chairs, were jammed packed. There was a woman sitting on the bench the entire time, a bench that could fit two people, but sat right in the middle. This person turned out to not even be a client but a friend. Like a roadie for a hairdresser? Kinda wacky given the lack of space, IMO. Meanwhile, clients had to sit in the hallway and the lobby while bleach and color sat on their heads. I too spent some time in the lobby. The place was REALLY busy, which could explain why there was hair all over the place. I hesitated to put my bag down because it was just kinda hairy everywhere and my bag picks up hair like a Roomba. I did find a spot but had to bring it with as I moved around so it didn't really matter that I had found it. The service was rushed but I don't mind moving around creation if it'll save me a hour or two in the chair. Most of the work was done by an awesome new assistant in the beginning. Jessica was very much involved though throughout the process. When Jessica brought me to the bowl to rinse, she sounded excited that the color looked better than when I walked in. And yes, it is better, but the root lines are still super visible given the really sharp starting point of the previously bleached strands. I paid her and tipped her but I'm slightly underwhelmed now that I'm in natural light. (The lighting in there is wayyyyyyyyyy different I think.) Unfortunately, I fly out of here tomorrow and won't have time to give her the opportunity to make it better for me. Then again, it isn't awful just kinda meh right now for a $70 (w/$10 Yelp coupon) treatment. Anyhoo, that's my piece and Jessica was really kind so and fast so I'd recommend her if you're looking for someone in the area!

Candice is amazing! My neglected, damaged hair looks 100% better after her magic.read more

Candice is the best colorist I have ever been to, hands down. I have long, thick, curly hair that…read morehad been color processed + stained with henna on my first visit with her. She was able to color correct and bring life back to my hair. I had a color correction and balayage that grew out beautifully for 8 months. She blends color expertly and adds dimension like no other. She is also a friendly, warm, and gentle lady. I'd recommend her to anyone :)

My daughter went into Penrose to get a color retouch . My…read moreDaughter told me that while she was there the student had AirPods in her ears and to me that's very unprofessional. These students are supposed to be learning. I just wanted the school to know that this is actually occurring .

The manager greeting me and showing me where things were ... Giving me a chair ,cool water (plain…read moreor sparkling )was all a great bonus.. best of all was the kindness I received !! great haircut from Becky and pampered a bit by Nessa .. thank you very much

I was recommended Thanh, a male barber at this salon, by my cousin who's been a loyal customer of…read morehis for YEARS! She texted him personally to make a Saturday afternoon appointment for me and sent pictures of the wolf-cut I desired. I arrived on time for my 2pm appointment and was greeted by Thanh and seated immediately. I showed him the pictures again. Then he asked me if I wanted to shampoo my hair, which I agreed to. Then we got straight to work. At the end of my cut, he made sure I liked the result, to which I asked for my bangs a bit shorted and he readily obliged. I paid $45 (excluding an additional tip) in cash, but I didn't inquire further if they also accept card or if there's an additional fee for paying by card. I looked around the salon for a menu of costs of services, which he said there wasn't one. No problem, I plan on coming back for haircuts only anyway which I know are $45! Otherwise, I'll text him personally asking for other services if I want them! All in all, I was in and out the door at 2:00 and 2:30 respectively, literally (I looked at the clock). I was so happy with my haircut, especially for the price AND quick in/out time. Thank you Thanh for your amazing work!!!

Honestly very disappointed in my haircut. I was initially enticed by the $45 price but it felt…read moreextremely rushed, mediocre, and hardly like the inspo photos I showed the stylist. I would rather go a salon that actually cares about their customer service and attention to detail at a higher cost - you're getting what you pay for, if not less. Firstly, my stylist was on her phone for a full 4 minutes in the middle of my 18-minute (fast? or rushed?) haircut without explanation; I would be more understanding if I were given a heads up about a personal emergency or something, but to simply step away from your client and text nonstop at the front desk without saying anything, is unacceptable. Secondly, I've never been to a salon where my hair was not washed prior to it being cut; until I came here. My hair was not even styled at the end (see photo of when I got home right after my appointment). Thirdly, it's the bare minimum to ask your customer if they like their haircut, or smile at the end. When I was paying at the front desk kiosk, my stylist went straight back to texting with the click clack of her fake nails on the phone screen. I stood at the desk for a good minute or so after payment was completed before she looked up, and quickly said "bye thank you". There were no other customers in the store except for the nail artist and her client in the shared salon space. I would NOT recommend this salon to any of my friends and advise you to get your haircut elsewhere if you care about professional service and a good haircut.

Went back to Kiki at Saints and Scissors. This time just for a cut. I showed her the picture of…read morewhat I wanted and she did it exactly as shown! I am never disappointed with her work and her service. Love the whole atmosphere of this little shop but I must admit I go here because that's where Kiki does hair. She is the only one I will trust to touch my hair!

Well worth the 1 hour drive. Not your average salon. Clean salon with a warm and welcoming…read moreatmosphere. The decor is unique and cute. Paul did not disappoint me. Paul is an authentic warm person who listens closely to his clients to fully understand their goal, and then provides his professional insight and knowledge. Even though it was my first time at this salon I trusted Paul immediately with my curly hair. The cut turned out exactly the way I hoped for, and the style is easy to maintain. I'm definitely going back there.