Do NOT bring your electronics here for repair. We have a Samsung TV that has a known problem. The part to fix it is just a few dollars. My boyfriend did his research about the issue before we brought it in. We told the tech what was wrong and that we are pretty sure this cheap part (available online) was the fix. We also told them IT DOESN'T HAPPEN ALL THE TIME. You have to leave the TV on for a bit before it starts to glitch. They told us it would be a few weeks because they were very busy. There's also a help wanted sign in the window...should have been our first clue. No problem on the time...we were headed out of town for 2 weeks anyway. We get back, no voicemails, no emails, nothing. We give them another week and call to inquire. They say nothing is wrong with the TV and have NO excuse why they didn't bother calling. We go to pick up the TV and they still charge us $50 even though all they did was plug in our TV and said that it was fine. Terrible, awful, I have no clue how they've been in business for all these years. read more

Our dishwasher sprung a leak in January, but it was under warranty, so the manufacturer sent these clowns out for the warranty work. It was a bloody nightmare. The dude was on time, but that was the only positive to this experience. I am not exaggerating when I say I could smell the repairman's personal hygiene tragedy before he even got to my door. Absolutely huge, hairy beast...very dirty clothes, black fingernails/fingertips and he smelled like 50 years worth of stale cigarettes on top of other unmentionables. He smelled BAD. Real bad. I opened windows on both ends of the house, and good people - it was 30 degrees outside. He then proceeded to hack up a lung the entire time he was there. He was in extremely poor health. Imagine the smell ... plus the sound of violent, wet coughing attacks and frequent aggressive phlegm noises. I swear to you all: he coughed so hard that he audibly farted. TWICE. Oh, did I mention he completely failed to fix the dishwasher?!?? My husband ended up fixing it with a part he ordered on Amazon. Staaaaay awaaaay. read more

I got an Asurion protection plan for our Home Depot fridge. It was expensive, and the Samsung warranty only went so far. At some point we had an issue and so I called Asurion. They scheduled Colortronics, who were supposed to come on a Friday. They cancelled that on Thursday, told me that they might be able to come in a couple of weeks. I was insistent, and they scheduled us for Saturday from 12:30-2. I texted a video to Neil, the person I spoke with. He texted back confirming the 12:30-2 time. We cancelled our Saturday date plans and stayed home the whole time. But 2:10, no word, so I texted. Long story short, 4 texts, and 2 calls to each their business phone and cell phone later, no response. Several days later, still no follow up at all from them. Obviously stay away from scheduling them yourselves. If an Asurion type place schedules them for you, I would immediately just call and have them schedule you with someone else. At the end of the day, I decided to get my tools out and I fixed my fridge myself. read more

Told by Panasonic rep to bring my in-warranty microwave to Colortronic. Contacted them and said I would be there the next day. After an 80 mile round trip from Seattle I found the shop locked.No one answered phone. Called them later in day from home and guy said he had an emergency. Of course he did not leave sign on door to explain. Did not want to drive there again so I had a shipping company box it up and paid for it to be returned after repair. A week later it came back in a box with no cushioning or marker to showi where the top was. MV did not work. Probably because (1) it was repaired wrong or (2) it was mishandled during shipment. Contact Panasonic and they said that a shipping box was being sent to me so I send it to a shop in California.That company - SoCalMicro (SCM) called me back when they received it . Unfortunately this was during the pandemic and SCM could not get repair parts. After several months I contacted Pana and asked for a refund so I could buy a replacement. No help-from Pana. SCM and I contacted Pana and one day a got a check from Pana. No explanation but just price I paid for MV. No payment for my $100+ out of pocket. Bottom line - SCM is great. Pana is worthless. Avoid dealing with Colortronic. read more

we have an extended warranty on our kitchen appliances from Lowes. Our whirlpool French door refrigerator was leaking water onto the floor. They sent out a service technician from Colortronics named "V". He called 15 minutes before arrival to sy he was on his way, listened to our problem, looked at the freezer and knew within 30 seconds what was wrong. He disassembled the freezer, fixed the problem, explaining What and why he was doing and all is well. He was very pleasant and knowledgable and cleaned up too! Thank you for the great service! read more

Took my 28 year old microwave which wouldn't work at all into the shop on Wednesday. Got it back on Friday and it works great. Only cost me $75 for repair. A replacement microwave would have cost me about $1500. read more

Here we are the following Tuesday - no part, no response from the company, and still sitting here with a broken ice maker. Now when we call their main number from any phone it just says call can not be completed. Can't even get a hold of this company anymore, incredible. Absolutely do not recommend this company - stay away!!!!!!! read more

If you need someone to fix your digitalis they are fast and accurate. I have a amp that blew my sub and I took the amp to them and they found the problem and fixed it no more problems. I would recommended this store to fix any kind of stereo equipment and tvs read more

Negative 5! I guess I'll be eating from the microwave for over two weeks! The usual, no communication, order parts days later, can't say when the parts will arrive, but try to get money from warranty provider for service they don't have scheduled. I made warranty provider aware of the negative reviews and their management will be calling me in the morning and I will refer them to the "new management plan " about complains...misspelled no less. I was answered "Hello?" in poor English when I called instead of perhaps "Colortronics, how can I help you?" The person couldn't even converse in decent English with me. The warranty company said my stove should have been repaired by now and now they are arranging another provider. It is shameful that customers are still being subjected to poor service after a "new management plan" is put in place??? read more

I would also have to give this place a zero. Got their number from Lowe's, called, spoke with someone who I could not understand because of her very thick accent, then when they called me back, the guy told me his technician is on vacation until the 21st. (Today is the 6th) So I guess they only have one technician? Probably a good thing because after my conversation with the guy, I see these bad reviews. read more

Slower than molasses on a winters day. We got so tired of waiting for a TV repair we cut the bottom of a box out and my son did a puppet show for entertainment. Still not sure if what the did was made up. We'll see... read more

When the "repair" was done, the technician turned on our dishwasher and told us to let it run, but didn't check for leaks. The result was $1500 in damage to our hardwood floor. Worst of all, after the negligence of the Colortronics technician caused water damage to my hardwood floor, the insurance company for Colortronics (The Hartford) refuses to take any responsibility for the actions of their client and have refused to help me. read more

We had a dishwasher stop working, just after the manufacturer's warranty ended. We had purchased the extended warranty through the store and they scheduled a technician to come out to fix the problem. We were assigned a date (not given an option) and told to be home between 8am - 5pm. We never recieved a call to narrow down a timeframe, and I called twice to find out when to expect the tech. At 5 pm I called to reschedule and was told "yeah well we can't come before next week." I was going to be gone that week and the man on the phone acted like their terrible scheduling, and worse customer service, were somehow my fault. The technician arrived 45 minutes late with no appology or explination. Worst company I have ever dealt with. Rude, dismissive, not skilled, and no respect for people's schedules. read more

I have a Lowe's appliance parts and accessories supplemental protection plan on a Samsung refrigerator. I called the Lowes Service scheduling number and Lowes scheduled Colortronics to complete the repair work following an evaluation of the problem. This initial a valuation was to be done within a eight hour time block from 10 AM until 6 PM. Two hours into the time period, I called Lowes to be sure that the Colortronics was actually scheduled. They confirmed that the company would be there during that time block And that they would call me 1/2 hour before arrival. It is now 6 PM and I have no phone calls and I'm unable to communicate with any actual person at this company's phone number, (253) 833-4030. This company is clearly unreliable and I would strongly discourage anyone from dealing with this business. Is there a less than one star rating? read more

If I could give 0 stars I would. This is the most unprofessional and horrible service I have ever received. Home Depot used them for my protection plan and the guy took 10 seconds to tell me what was wrong with my washer. Orders the part. I wait like 6 days. Finally schedule another appointment. Comes out, supposedly fixes it. I had to work so my dad was at my house. The guy starts it and tells me dad it's all good. Well it wasn't. The washer doesn't actually start or fill with water. Home Depot sends out another person. This time from sears. This guy tells me he doesn't know what the technician from colotronics did but my washer is a mess. Screws missing and the back was put on wrong. So bad his company said to leave it. Home Depot is sending colotronics back out to clean up there mess and I'm so scared. I've now been without a washer now for almost a month. But after this I will never use this company again and shame on Home Depot for using them!!! UPDATE: It took two months to get a working washer. Colortronics replaces a couple parts in my washer but still wasn't working. The tech told me he was basically building me a new washer. I was upset with both colortronics and Asurion protection plan. In the end I contacted Asurion corporate who did nothing to help me. I then contacted Home Depot Customer Service. Explained everything and how I long I had been without a working washer. We had been to the laundry mat so many times. They finally requested a buy out and reimbursed us so we could purchase a new one. Then when we finally get our new washer, our dryer goes out working a week!!!!!! But this time it was better. Different tech from Colortronics who actually replaced parts and fixed our dryer. He also cleaned up his mess and everything. So much more pleasant experience. I updated my review to 2 stars for it. I don't know if I'd recommend them if I was paying though. read more

I wish there was an option with 1/2 of a star. When filling out the customer info for scheduling a repair I should've known from the bad grammar to misspelled words that booking a repair with Colortronics was a mistake. They couldn't spell "Lowes" correctly and that's the store they're contracted with to do warranty repairs. I spoke to Neil on a Monday about getting an appt. for a repair asap. He told me they could do it Wednesday. I filled out the proper form and called right back to be sure they had everything they needed. He said the tenants will get a call Wednesday morning and the technician will give them a better ETA. No one called until 6:30pm! The technician said he'll be there at 7:00pm. My Tenants took the day off to be present for the repair that didn't end up happening. I should've looked at the BAD reviews online...they are all correct. This company shouldn't be in business!! I called Neil the next day to find out what happened and there wasn't an explanation other than some repairs take longer than others. There was no apology for the inconvenience. He said we'll have to schedule you for another day. I said absolutely NOT, NO THANK YOU!! Bad Business and Customer Service.......BEWARE OF THIS COMPANY!!!!! read more

I wish I could rate them 0!! worst service. They came to fix my fridge. only worked 1 day and got worse and they refused to come fix it again. Good that whirlpool still can reschedule me with someone else. Never ever call to confirm appointment and very hard to reach. read more

Sears uses them for local repairs in the Pierce County area. The repairman they sent was professional and seem to know what he was doing. He stated we needed parts and they will call us for the install appointment. Meanwhile, weeks pass and we didn't hear from them. Sears and I left messages will no follow-up. At one point, Sears was able to connect with them, but they claim their computer is down, but they never returned our request for follow up. I ended requesting an actual Sears employee after 1.5 months. Thank goodness it's just our water dispenser. Beware. My experience indicates they lack accountability and possibly integrity. I do not recommend at all. read more

Worst service ever! Our Maytag dishwasher has been broken for three weeks. We have had long waits on the phone, broken appointments, a repairman three hours late who didn't fix our machine, was showing us pictures and videos of his dogs at 8pm. Found him watching dishwasher repair on you tube. Apparently he didn't order the part. After another week we hadn't heard anything and called to find out our order was cancelled with no explanation. We are starting week four with another repair company who didn't have the part and was supposed to call.......here we go again read more

I took my 55" LG Flat screen TV into get fixed. The guy told me that it's probably the Motherboard and that it'll be an easy fix but he charges $50 just to test it out and that he'll probably need to keep it for a week. So, we trusted him and waited for over a week and no one called me so I called him. He told me that the problem is the power lamps that need to be replaced for $275 dollars. He asked me if I want to just scrap the TV, that he would just take it from me with no "dumping fee" to get rid of the TV. I said, NO WAY, I'll take it somewhere else for a 2nd opinion. TV CITY IN FEDERAL WAY, that man didn't charge me any "diagnostic fee" like that other guy. TV CITY called me back in 4days and said that the problem is the MOTHERBOARD! So he replaced it for another Motherboard, he said it took about 3 times but on the 4th try, it WORKED!! He didn't charge me no $50 dollars like COLOTRONICS did, and it only cost me $145 to repair and replaced with a NEW MOTHERBOARD!! Go take your TV to TV CITY IN FEDERAL WAY. THE MAN IS HONEST AT TV CITY AND NOT A RIPOFF LIKE COLORTRONICS! read more

I purchased an extended warranty through Lowes for our GE slate dishwasher. This company was supposed to call the day before our appointment to confirm with us and they did not. I called them the day of, to see what our window would be for the appointment, and they did not even have us scheduled for our appointment. He was able to pull up my information however, but did not even know what the appliance was that he was supposed to be coming out to fix. After repeatedly telling him I should already have an appointment for today, he kept telling me he is already booked and the soonest he could come out would be Monday, even though this appointment was made 4 days in advance. He was not at all accommodating and left me on hold for 9 minutes until the line went dead. WHAT CUSTOMER SERVICE! I am now calling Lowes back to schedule another appointment, with any other company but this one. Even when Colortronics answers the phone, they act like you are inconveniencing them by calling in the first place. read more

If you value your time you will not use this company. I unfortunately have to since they are the provider for Lowes' warranty work. Not only do they give you an "All day" window (8-5) they don't even update you along the day. They will call when they are 30 min away. This is the third time I have had them out to my house to fix my fridge. The second time, which took 3 weeks to get an appointment, they didn't have the part in stock (The fan). They then ordered the part and tell you 7-10 days. It took 2 weeks, then I had to set the appointment which was just under a week out for that appointment. On the day they came to fix the fan I again was given the "All day" window. 4:00 passed and nothing so I called the main number and confirmed I was on the books (which I was). They told me to expect a call soon. 5:15 and still nothing so I called again. This time they told me that they would call the tech and have him call me right back. I finally received a call at 6:05 saying he was on the way from Renton. Finally showed up at 6:40! So that "All day" window is just that.....ALL DAY and even into the evening. The tech left at 7:00. So I wasted an entire day for a 20 min fix! For the time being the fridge is working again. I hope nothing else goes wrong or I'll have to deal with them again. Stay away if you can. For my troubles I don't even get money off the bill since i don't have to pay anything. WASTE OF TIME AND DO NOT RECOMMEND. read more

Horrible customer service! I have an extended warranty through Lowes and when I had a problem with my refrigerator, Colortronics were the ones scheduled to do the repair. After 3 weeks, I finally called to find out when someone would be out. They told me the tech would be there that day. Um, I wasn't called in advance and there was no one home. In fact, we hadn't heard from them AT ALL prior to me calling them. A tech showed up the next day, opened the fridge door, asked me a couple questions and determined the main board was bad. He said it would be ordered and I would be contacted in 7-10 days. 3 weeks later, I called because I hadn't heard anything. The person answering the phone argued with me over how my name is pronounced. Then he told me he would have to see if he could find my paperwork. He didn't know anything about it. I filed a complaint that day with the BBB. Interestingly, the part needed was found the next day. A tech came out and installed it, but, amusingly enough, it wasn't the correct one. Once again, we were told it would be 7-10 days. That was 3 weeks ago. I called today and after several minutes of excuses, the man on the phone said the part hadn't been ordered because they didn't know the part number. Seriously? I called Lowes and asked to have a different company do my repair. This company is just a joke. read more

This company was selected by Whirlpool for their warranty service contractor. So, when they came to fix my microwave I thought it they would be professional and take care of it right away. Boy was I wrong! It took the repairman three hours to remove the microwave from the mount. He damages the microwave and my cabinets in the process. I gave him the benefit of the doubt that he would fix it when it he said he'd come back the next day or two as promised. Well, two weeks later and he brings back the microwave that will now cook, but all the plastic pieces he broke during removal were still broken! AND he didn't fix the cabinet and the microwave now leans to the right... I went outside to check on something (gone for less than 5 minutes) and when I came back the repairman was gone. So, I don't know if/when the plastic pieces will be fixed or have any answers to my questions/concerns. Called their customer service number and no one answers. DO NOT USE THIS COMPANY! read more

These folks were suggested by Lowe's but after at least three visits during a couple of months were never able to fix a two year old Whirlpool french door refrigerator sold by Lowes. They said the problem of failure to maintain temperature was common yet took weeks to order the part, which was the wrong one. Because they delayed for so long, we lost hundreds of dollars in food which they refused to cover. Lowe's stood up, refunded our purchase price and we bought a Samsung which is working fine. I would not recommend these folks. read more

Absolutely horrific company. They were scheduled by Lowe's to come out to service my new leaking wash machine, ended up coming out 8 times to fix it. Apparently they thought they fixed it, low and behold, it has been slowly leaking all over my hardwood floors, down the back of the wall into my downstairs, causing a ton of property damage for which they will be held 100% liable for. They have been scheduled multiple times to come back out and fix it by Lowe's; they cancelled their first appointment, moved it to Friday, called Wednesday saying they needed to move it to Saturday for which my response was absolutely not. This has been going on since November of 2017 attempting to get this brand new wash machine issue resolved with now additional property damage that we were unable to see caused by their last technician who obviously did not put the unit back together correctly! Today my scheduled time Frame for which THEY chose was 10:00AM to 2:00PM. I verified on Wednesdays' call that someone would be calling me before arriving to my home Friday morning since I would be flying back from a business trip overnight and would need to know what time to be available for their technician due to the lack of sleep on my overnight flight. No one called, some random man showed up to my home at 9:20AM and starts clapping outside of my bedroom window yelling "HELLO!!!" to wake me up instead of simply calling my phone!!! Absolutely mortified, I get up because now my dogs are barking and someone is clapping and yelling outside of my bedroom window! I open the window and ask who he is and why he did not call if he was the technician. He said he didn't need to call. I told him my appt time was 10-2 and that he would need to wait for me to get up, let my dogs out, and move my suitcases out of the entryway. He stands outside of my bedroom window creepily for 15 minutes and then leaves. How unprofessional, extremely creepy, and overall completely inappropriate. I called the company and they said their technicians always call, then looked up the history and said oh well, sorry he didn't call. I said he would need to wait until I was finished moving my luggage, took my dogs out, and got up for the scheduled 10am timeframe. The guy just leaves. No call, no apologies, no rescheduling, no communication at all. I can guarantee that my attorney will be involved with the property damage that this company has created. read more

They don't even rate a star! This is the worst place ever!!!! I took my TV in for repair and when I walked into what they called a store front I should have turned right back around because it was like an electronics grave yard. It was a mess the employee's were dirty very unprofessional and that was only the beginning. After 3 trips my TV was miss diagnosed then "fixed" without my authorization and then when I called to explain my taking it to a Samsung service center they told me that they were lying to me to get money refusing to give me my money back even though they didn't diagnose my TV which is what I paid for them to do. DO NOT USE THESE PEOPLE!!!!! read more

This company was sent to repair my Whirpool frontloader washing machine by Sears. (They are an authorized sears provider). They suck. The guy who came to make the service call asked me for the owners manual, then proceeded to look up troubleshooting. And read them to me. Hello, I did that before I called for a repairman. He then messed with the machine a few minutes, said he wasn't sure and would have to talk to the main office. He'd call me back and let me know. That was 3 days ago, and 3 calls to Sears service department, and one directly to Colortronics. I still don't have an answer from either. I will be getting back to Sears and demanding they do something immediately. I am contracted with them for the repair and I shouldn't have to deal with this incompetent company. Sears seriously lost a customer who had been loyal to them for many years and many appliances. I will definitely be reconsidering who I buy and have repair in the future. read more