5March2026. Overpriced with a side of attitude. Paying out of pocket to avoid insurance totaling my…read morecar. Written estimate about $11k. Too much for a fender bender. They said that anybody who quotes less will not be reputable nor will they do quality work. Next 4 quotes; $8500, $8100, $6900, $4700. Insurance quote $5130, not a total loss. CBW Northlake is the one quote so remarkably different and significantly higher. Alternatives to CBW Northlake are Massey's in Manchester or Castleberry's in Pine Mountain.

Communication and honesty! Our truck was there for 40 days,…read moreduring that whole time No one reached out to us to update on the progress. We always had to call and Never received a return call. They called us the day it was finished,, we had the insurance check.. I would definitely shop around before going here.

Excellent service! Rivertown Collision will always get my business! Friendly staff & quick…read moreturnaround. Highly recommend!

Decent paint and body work. Plastic trim improperly installed on the bumper so I corrected it…read moremyself. Incorrect bug deflector installed on the front edge of the hood leaving large gaps under it allowing trash and debris to become lodged between it and the freshly painted hood. Per their contract, no aftermarket part that causes damage to the vehicle is covered by their warranty. They installed the wrong part. Their collision representative has zero follow-up skills at all and has yet to reach back out to me in over a month after saying he was ordering the correct part. He also mentioned that the part they ordered for the next replacement and the incorrect one that was installed are the same part number but the unit they installed does not line up with the contours of the hood and they removed the dealership installed unit that did, so clearly they are not the same. I'm not surprised because when my wife's Buick went to their shop, the driver's door would not close without clunking a hitting the strike and there was paint overspray on the windshield and driver's door glass. When she went to pick it up after receiving demands to return the rental car, the door was the same way it was the day before and overspray still on the glass. I went ahead and fixed them myself since I'm a technician. Now the tire pressure sensor has failed on the wheel they replaced, so I'll end up dealing with that myself too. I spoke with a number of other people, including relatives and they have all had less than stellar things to say about their experience with Rivertown Collision center, so after quite a number of discussions, we have all decided not to take our vehicles there for any further repairs. I'll personally be going back to Frank's Collision Center where they have always been willing to take care of any issues I had promptly. I'd rather have the hassle of taking it to one place for an estimate, then getting the insurance company approval, then driving or towing it across town to have it done right the first time and not have to call and ask questions about when this repair job that has been awaiting completion for months now will be completed. I am a cancer patient and I work as many hours a week as I can to provide for my family while trying to make it to and through treatments. I don't have time or desire to deal with this.

I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

I am awaiting a decision on whether or not my storm-damaged Toyota Tacoma can be repaired. This is…read moremy fourth time using this facility, and I have nothing but praise for them. I don't have to burn gas or spend much time checking on my vehicles when at NCCC; I telephone NCCC and quickly get the information I need. One vehicle needed a touch-up, and the time needed for that repair was minuscule. I can't recommend these folks enough!

Billy and his team at North Columbus Collision Center did excellent work. I did not have a shop in…read moremy immediate area that I trusted with my car after a moderate collision. My car was still drivable so I did some online research and found North Columbus. I stopped in and talked with Billy and he went over their process with me. We talked about how my insurance would process the claim and after seeing their work I was sold. I got my car in a few days later and arranged for my rental car with the insurance company. They went over my car and sent corrections back to my adjuster and ordered my parts. I was able to see the progress of my repair online everyday up to completion. I picked up my car and it had been fully detailed including the inside and was looking brand new. I highly recommend them to anyone looking for high quality work with great customer service!

I've been using Automotive Services for a long time. These guys do a great job for a fair price and…read moreare super nice.

From the owner: Specializing in: - Automobile Parts & Supplies…read more- Auto Repair & Service - Automobile Electric Service - Electric Cars - Automobile Body Repairing & Painting - Automobile Accessories - Automobile Air Conditioning Equipment-Service & Repair - Automobile Air Conditioning Equipment

I conducted extensive research on various businesses prior to my visit to Upscale Detail Co., and…read moretheir reputation and customer reviews stood out. Jared provided me with car care products, without any obligation to use his services, while explaining all my options and maintaining transparency in every aspect. They aim to bring out the true brilliance of your vehicle. My experience with Jared and his team was exceptional, and I highly recommend them. Thank you, Jared! PS He is also a veteran.

From the owner: Harness Unstoppable Surface Clarity and Vehicle Gloss Here in Columbus, Georgia!read more

These guys did an ahhhh-mazing job on a car I had done way back in 2012. I just bought another car…read more& want to get it a new, fresh & shiny coat. This was my first search & I'm requesting a quote. The car they did in 2012 is still around & didn't peel, fade, or anything - it looked brand new - and to this day, she still looks great! -- believe what you want, but from my experience, they have great quality, skill, I got it for one of their special deals or sale prices & they didn't slack! Plus, they were super friendly, stuck with the promised timing (it was actually done early, I remember driving to get it late bc I hadn't planned on being available for 2 more days during their business hours for pickup) & they went out of their way to find a safe and easy way for me to pick it up after hours. Most places are always backed up or just don't deliver on time. Not these guys!!!. Just all around a great place, great job, and great folks!

I thought these guys were amazing. I've read these bad reviews and as my old man used to say, "You…read morecan't make some people happy no matter what!" They painted a '73 VW for me that had previously been painted with a black rattle can to cover up multiple fender and deck lid colors. Richard and crew took the fenders, deck lid and engine lid off, prepped and painted both top and under side of each. the car is a head turner now and I'm thankful for these boys. Jeff W.