I hired Aquatic Marine to install and setup a tank in my home and was promised "magazine quality"…read more Nearly a year later, we weren't close. I became frustrated with the tank when there was no end in sight, the work was chaotic, scheduling was near impossible, and I discovered that even after paying for routine maintenance none of my equipment had been properly maintained. I decided it would be easier to just start over with a smaller tank, so I gifted my larger tank to the owner, Kinny Parrott, and purchased a much smaller tank that I thought would be easier for them to actually finish and gave them a chance to live up to what they had promised. He and his service manager agreed with no hesitation to store my equipment and livestock until the new tank was cycled and ready to be setup. Instead, they misplaced half my livestock and his service manager came by one evening without any notice and dropped the rest of my fish into the tank before it was cycled and my gem tang and yellow tang both ended up dying. I sought out help from the store to try and save the rest of my fish, and an hour later, received a call from Kinny stating he was firing me because I was bad-mouthing him to his employees which was not the case. He lacks professional courtesy and the skills to deal with any sort of conflict and is one-sided in his beliefs. His communication style is quite aggressive and dismissive, which makes it hard to have an open and honest conversation with him. He proceeded to yell at me and told me that they would not be doing my install anymore and he was not going to return any of my equipment. He threatened us with attorneys and blamed me for being "too hands on with my tank" and said I had unrealistic expectations. He yelled at me on 2 different occasions using me as a scapegoat for both his personal and business issues and never offered an apology for unleashing on me. For months, he had told me that his service manager was overloaded, overworked, and on the verge of burnout and promised changes that never came. When our relationship ended, I was left feeling like their internal problems were passed onto me and I was fired as a result. When I got upset over being fired for no reason and him holding my equipment hostage, I got mad and Kinny proceeded to tell my wife that I must be bipolar. He finally agreed to return a fraction of my equipment after a battle, and several parts were still missing. He still has thousands of dollars worth of my equipment in his possession not including the tank. After gifting him a new tank, purchasing another tank without asking for any sort of discount, and spending thousands of dollars at his store, I was left feeling incredibly taken advantage of. I could go on and on about the customer service, problems that occurred during our time together, and retracted promises, but am hopeful that this brief glimpse into my experience will help prevent someone else from being lied to and taken advantage of. I had been warned about getting involved with Aquatic Marine, and looking back, I wish I had heeded the advice.

The whole staff was super friendly and knowledgeable. They had a great selection. Brennan was…read moreespecially helpful and knowledgeable. I would recommend this place to anyone looking to purchase fish/accessories/tanks etc. Brennan top notch 10/10 employee!

I've had a fantastic experience with Aquarium. They offer an impressive selection of plants at…read moregreat prices, and the quality has always been top-notch. They also have a wide variety of healthy fish. Every plant I've gotten has been exceptional, and my friend has had the same great experience. Definitely recommend them for both plants and fish! I will say, their name is a bit funny lol.

My husband and I came here to start up a fresh water tank. We had been in a few times before just…read moreto look around and loved the variety of fish they have and how well kept all their tanks were. The staff are all very knowledgeable and kind, and were able to answer all the questions we had. We ended up purchasing a 10 gallon set up and a few fish from them. It was a great deal! We will continue to come back and work with them on our setup.

They are the best! They are so friendly and knowledgeable. I love how they ensure your tank is…read moreready before selling you fish. I'm using the Father Fish method and my natural tank is thriving. I'm so glad I was told about this place.

My wife and I drove a hour and couldn't believe how happy we were that we did. The service is great…read moreand the fish and in great shape. Definitely will go back You won't be disappointed

Great news place to shop. Russell is super helpful and knowledgeable. Definitely the best reef…read morestore in the upstate

Probably one of the best fish stores in the upstate. Came from oceans floor after a aptasia…read moreinfestation had to redo my entire tank guys helped me through every step them when cycling went rogue they came out and did a 100% water change last minute would not ever go to anywhere else. If you want a thriving reef tank go to these guys they quarantine there fish and have excellent corals especially sps which you cannot find at oceans floor. Go here not anywhere else

Good stuff lobe it so much need fish plsget me some for free plssssssssssssssssssssssssssread more

WARNING! Do *NOT* buy anything from this business! You will regret doing so! I was a long time…read morecustomer. I had spent at least $1,000 on various aquatic animals, and the owner knew me very well. I was a frequent visitor. I asked if he had any African Dwarf Frogs for sale, so he took me to the back room and sold me 2 of them. They grew larger, and larger, and I knew something wasn't right. After doing research online I found out that he had NOT sold me the Dwarf frogs I asked for. Instead, he sold me a somewhat similar species called the African CLAWED Frog. This animal is an invasive species and illegal in many states! It doesn't live for 5 years like the dwarf frogs. It lives for THIRTY years. It also grows tremendously huge, and will eat EVERY FISH IN YOUR AQUARIUM! I started noticing my fish disappearing, but had no idea how, until I actually saw it eat a fully adult fish that was at least 3 inches long...nearly 3/4 the length of the frog itself. I took the frog back to him and very nicely explained that he had sold me a terrible species of frog, assuming he just made an honest mistake. As it turns out, he knew exactly what it was and knew that it would eat all the fish in my aquarium. He even suggested that I release this invasive species into the wild! When I pointed out that you can NOT do that, he just shrugged it off. He refused to replace the frog, or any of the 30 or so fish that the frog had eaten. He refused to even give me a small store credit as a token gesture, and actually tried to blame it on me!!! If you care at all about your aquarium and the anal life in it, you will NOT buy from this man, because he obviously doesn't care about it, nor does he care about very loyal customers who have spent mountains of money at his store. I am now out $1,000, and have a nearly empty aquarium due to his complete lack f caring. I have reported him to the Tennessee Invasive Species Control office, and with any luck, they will shut him down to keep this from happening to someone else, and also to protect the wonderful biodiversity our great area has to offer. PLEASE take this warning to heart. We don't need someone coming into our area who cares nothing about its people, or our wildlife. This type of person should not be allowed to own a business anywhere.

I'm setting up my first aquarium and went to a small local shop in town. The owner basically…read moreignored me for over 10 minutes and I left empty handed. When I walked into Ocean's Floor, I was greeted immediately. Great selection of equipment. I had several bottles of chemicals in hand and one of the employees offered to take them to the counter to hold them for me while I continued to shop (and I did!) I know where I'm going for my fish when it's time!

Great Customer Service and awesome selection of products & livestock…read more Livestock looked great and our selections were eager, energetic, and very healthy and still doing great and dropping babies. A++

Very nice store with both saltwater and freshwater fish, all looking healthy and robust. All the…read morefishbive purchased are thriving. These guys are attentive and know their stuff about the livestock, tanks, equipment, food and plants. Since it's only about 20 mins. from me, this is now my lfs.

Don't waste your time. Rude people and owners. Make sure not to wear a tank top if you waste your…read moretime to go there. Owners and workers were too busy too smoke their cigarettes and told me to leave due to my shirt. I love this hobby, and I have never been treated like that in my life. EXTREMELY UPSET AND DISAPPOINTED!!