After 3 years of Holiday Inn dropping service, rude, careless and reducing housekeepers and…read morebreakfast standards I went to Best Western. What a blessing. Here it feels comfortable. I'm not feeling like an interruption. Burden. I enjoy room 229. Ever day full housekeeping. Very rare today from the Palazzo to anywhere. Breakfast daily with care. Biscuits and gravy daily and thick gravy, menu daily by the front desk. No hidden agenda. No bait n switch agenda. Today most hotels blame corporate office for the rules. Not here. This place is wonderful. No ghost policies. Every stay full service. Your welcomed, greeted, and asked about your stay daily. If you are busy, they see this and let you be on your way. Not ignored like at HIE. Pools are very nice. Quieter than the HIE off the off ramp into Sterling. Jake brakes all night at HIE, this hotel is faced properly facing and silent. Thick walls. Great water pressure. Soap chips. Towels nice and fluffy. Clean, just clean. Mopping everyday and smells like it.

So thankful for the Best Western Team here ! We are road tripping cross country and needed a place…read moreto stay with our dog and this place came in clutch ! Ryan at the front desk was amazing and went above and beyond to ensure we checked in seamlessly. We even left the lights on in the car and he called up to let us know. As soon as you check in there is coffee, water, juice, cookies and even some doggy treats. Breakfast was great and the lady who was there was so attentive and always refilling and ensuring everything was clean. I appreciate all the staff here and 10/10 recommend.

Excellent service throughout experience. I made an error and reserved the previous night. Patrick…read morechecked us in and had this changed in moments. We got our rooms quickly. Breakfast and check out was great. Clean and well stocked. The front desk person greeted us and was making side tables were cleaned. The QR code for tipping is a great idea. We try to keep cash to show our appreciation, but this was convenient.

Wasn't thrilled with this location…read more There was n one at the desk when we arrived. When we finally rang the bell for assistance, the desk person looked annoyed at having to help us. We are IHG gold members. My profile says that I want an upper level room away from the elevator. We were assigned to the 2nd floor. Next to the elevator. The hotel was relatively empty. So no excuse for our room placement. The decor was a bit old and tired. The bathroom had 2 dispensers of shampoo. But no conditioner.

After twelve hours of driving, we made it to Sterling, Colorado. We confirmed they accepted pets…read moreand arrived around 1 am. We were greeted by Sky, who was super nice. She checked us in quickly and allowed us to use a luggage cart to bring our bags upstairs. I have ridiculously thick hair, so I asked for extra shampoo and conditioner, to which she happily accommodated. Our room was equipped with a mini fridge and a microwave, which was helpful for storing our road trip snacks and heating our dinner. The beds were super comfortable and the shower was powerful. The room seemed very clean and we slept like babies. In the morning, the hotel offered a complementary breakfast that featured a variety of foods, as well as some packaged foods, like danishes, that we were able to snag to munch on during the drive. Overall, this was a great experience!

5 Stars right from the start. Front desk girl, Rachel, got us checked in in a flash…read more Nothing better than a room with a view. 2nd floor looking over the truck+ trailer. She went on about all the amenities that come with the room but right now I'm only interested in some sleep. It's 8pm, I've been on the road since 8am

TRAVELING WORKERS IN STERLING! THIS IS YOUR PLACE!!!! The…read moreowner, Joe, is absolutely wonderful! He is used to working with people that travel for work, and those erratic schedule changes. The place was very clean, well-stocked, and very reasonably priced! Definitely will stay here again when working in the area!

Very friendly interactions via email. Responses were prompt and they worked with me to adjust my…read morebooking when my dates changed. Room was clean and spacious. Love the contactless entry. Housekeeping staff very friendly and accommodating.

Looking for peace, charm, and zero lobby small talk? This tiny mom-and-pop motel nails it. The…read moreproperty wraps around a festive courtyard bursting with gorgeous plants like it's giving every guest a leafy hug. I've stayed at "boutique" places in fancy places with far less personality--this one has it in spades. Check-In (Ghost-Hosted Excellence): Contactless and effortless. A text shows up with your door code, you punch it in, and boom--you're home. No lines, no bell, no "let me find the manager." Just vibes, and good vibes at that. The Courtyard: Absolutely delightful. It's a botanical party out there--color, texture, and a level of plant health that made my houseplants feel judged. Morning coffee here feels like a mini-vacation. Rooms: Quaint, cozy, and packed with character. Not cookie-cutter; more "hand-written note." Everything felt thoughtful, not generic. And when I say "hand-written note," that is exactly what we found. There was a hand-written note on the desk welcoming us and hoping we enjoyed our stay. I challenge you to find that anywhere else. Noise Level: Whisper-quiet. You can actually hear your own thoughts--and they sound relaxed for once. Service (By phone): No manned office, but responsive when needed. It's hospitality by ninja: You don't see them, yet everything works. Pros: * Gorgeous, festive courtyard * Tons of room character * Seamless contactless check-in (door code by text) * Peaceful and quiet Cons (if we're being picky): * If you need a big lobby scene, you'll have to bring your own lobby Bottom Line: A cute, peaceful gem with real personality. Perfect for introverts, plant lovers, and anyone who prefers birdsong to background bass. I'd gladly stay here again.

I cancelled a reservation at The Crest Motel in Sterling, CO, and they still took 50% of my total…read morecost. This wasn't last-minute--I gave them notice--but they kept half anyway. That's not a fee, that's theft. Especially in today's economy, this kind of policy is unacceptable. I could understand a small cancellation charge, maybe 10% for inconvenience. But half the price for no service at all? That's just greedy. Don't support businesses that take advantage of people. Spend your money somewhere honest.

This was to be our stay after day two of driving from Northern Michigan to Las Vegas…read more Sunday, late afternoon in March and we didn't get as far as planned. Sterling ended up a mistake in numerous ways. Starting with the Ramada. Once a great stay, this facility is so run down, we handed the keys back and headed for Fort Morgan. Even the woman at the desk recommended we take a good look at the room before paying. Good thing. Clearly dilapidated over the years, it's clearly time to renovate or just plain knock it down. Very sad. While that second woman was polite and a godsend to us, the first clerk we dealt with was rude and abrupt. Snapping at my wife that she saw two dogs in our car and will be charging a large fee for both of them. Shame on me for not walking in and getting names. 03/24

Absolutely disgusting think before you stay room smells like smoke bugs in the holes in the wall…read more Property is not good at all. Drug deals in the parking lot. Drove another hour because me and my wife did not feel safe staying here or clean. Now even after they said they would refund us they are refusing.

They need to clean the rooms before people go in. Our room was disgustingly filthy. Hair all over…read morefloors dirt and hair on walls, show get hot and cold and ran all night. Toilet was sticky. Brown stuff on an open roll of toilet paper. Was advertised with a pool and jacuzzi and it was now a breakfast area. Dirty hallways, smell of human urine outside one of back doors. Very dirty definitely not worth what we paid!

Well. Looks like you ended up in Sterling. You're off to a bad start. Just get coffee and keep…read moregoing, if you stay here, understand it will be horrible. They don't have brooms or vacuum cleaners. The garbage cans are never emptied. There's no screens on the windows, some lamp shades are missing. There's stuff spilled on the carpet and it has never been cleaned. You're in for some grossness, You'll have a roof over your head and a mattress and warm running water in the shower. The towels suck, the pool is broken, the breakfast hall has never seen a mop or a broom, the curtains don't work. ... Basically you can sleep in your car, or give these guys $80 and think about sleeping in your car while you're in your room.

If I could give a zero I would. We were desperate to stop driving and not spend almost $100 on a…read morequick overnight stay. At $60 a night this is still overpriced. Bed and bedding are old and thin. The TV is small and hard to see though cable worked. The room also had a microwave and a refrigerator, handy if you stay longer. Upon a brief inspection, the bathroom looked newish. The next morning we realized there was a dead toad in the shower. We left ASAP! Photo above says it all! Stay away.

Clean room, super friendly staff. Made me feel like family. Close to the interstate, convenience…read morestore next door. New owner is doing gradual remodeling of all the rooms. Not overpriced like the franchise motels usually are. Of course I like to support local businesses when I travel instead of the franchises.

Excellent service! My room was clean and the staff were super friendly! The morning breakfast was…read morephenomenal!! I'm truly grateful for my time and will stop again!

Hotel did the job for one night stay.... But room was very out dated smelled of old mold. Went to…read moreuse restroom and toilet paper was still in toilet needing to be flushed probably from last person who was staying there. Grossed me out. It's not a clean room at all. I guess for cheaper price you get what you pay for. I also stayed at super 8 and same owner owns both so prolly has same staff cleaning rooms. Super 8 was more pricey but didn't seem nicer to me.

Ever stayed in a shit hole? I did! The very first and believe me the very last time!…read moreThere was no other vacancy in the area and after a long day of driving I just wanted to sleep. First of all, the Travellodge has no own reception room and I had to go the neighbor hotel, a fully booked Super 8, in order to just get into the Travelodge. Going to my room was....interesting. The staircase right next to the dumpster was filthy and smelled awful. I had to open the door to my room with force, cause it was jammed and broken. The air inside was stuffy and smelled of rotting pigs. The shower in the bathroom was disgusting, filled with so much dirt and the facilities caked with so much mold, I didn't dare use it. The handle for the fridge was broken, the wallpaper was partly ripped off, the comforter had stains all over it and the sheet was stained with what looked like blood. I decided to use my sleeping bag and I had a pretty restless night on a depleted mattress. And top it off, when I called Travelodge.com they actually tried to convince me to become a member for future savings when I stayed with them....unbelievable. No star for Travellodge...if possible I'd give them minus stars ...