Excellent repair to my Subaru Forester in one week thankfully. Very clean, organized shop and staff…read morewas great!

If I could give 0 stars I would. Had an incident with someone I know who backed into my car. She…read moresaid she would pay for it out of pocket instead of insurance. I got 3 estimates from 3 different body shops and we decided to use Hannabass and Rowe because the estimate said $1,276 and my estimate was two pages. Went to pick my car up and they said the total was $2500 and when we talked to the manager, they said I should have gotten 3 pages and that my total was JUST for parts, that labor wasn't included. Nowhere did it say labor wasn't included. So an extra $1200. They also didn't take accountability for leaving off the page that included the labor. They blamed it on "printer error." They shouldn't be allowed to get away with doing this. Shitty customer service. Won't ever use them again or recommend them.

Dropped my jeep off hours and without an appointment as it was shimmying and rattling in the front…read moreleft and felt unsafe. They were Very responsive and called with a diagnosis (broken lug nut and lose tire bar, plus worn ball bearings) and estimate within hours of opening Monday morning. They estimated work to be completed Wednesday and called me Wednesday morning to say the job was done and under the estimated price. This was my second visit to the shop (first was for state inspection). I feel very confident and comfortable using this shop.

Once again, M&M Tire & Auto Service come through for my daughter! This is what a small-town,…read morefamily business is all about! Mt daughter had a blow-out and not a lot of time to shop around or wait for a repair. She contacted M&M and they told her to bring it in and they'd take care of her. She changed the tire and dropped it off. The tire wasn't able to be repaired, so they matched the current tires she had (from M&M), changed it out, and had it ready quickly. The customer service is just incredible here. Living a distance away, it makes me much more comfortable knowing a company like M&M is around.

Let me just say this was an absolutely horrible experience from start to finish. I don't want to…read moreexaggerate or be dramatic, but I want to strongly encourage you to take your business elsewhere. If you're already dealing with the stress of a car accident, the last thing you need is a shop that adds more stress, confusion, and pressure to an already difficult time. Here's exactly what happened: I chose Hugh's Body Shop after getting several quotes. On the surface, their shop looked clean and professional, and although they were the most expensive, I figured quality would justify the price. Unfortunately, that assumption could not have been more wrong. From the beginning, I explained clearly that I wanted to keep costs down by handling all the interior work myself -- things like reinstalling the seats, airbags, seat belts, and trim. I only needed them to handle the door and corner of the cab. The quote I was given was high but still within reason, so I agreed and scheduled a drop-off date about a month out. After dropping off my truck, communication and timelines completely fell apart. A job that was supposed to take a couple of weeks turned into months. Every time I checked in, I was told "just a little longer," but progress was always delayed. When I finally went to pick up my truck, I was shocked to find a significant upcharge added to the original agreed-upon price. When I questioned it, Jared reviewed the charges and admitted to me that I had a point -- so he initially agreed I could pay the original quoted amount. But when I handed him the check, he refused to give me my keys unless I paid the extra balance. That kind of behavior -- holding my property until I paid more than we agreed on -- felt like bullying and intimidation. I was stunned and just wanted my vehicle back, so I reluctantly paid the additional amount. The justification for the extra charge was "additional frame time." But I had personally measured and photographed my truck's frame before leaving it with them, and when I got it back, nothing was different except a bit of spray paint. On top of that, there were new issues with my truck that were not part of the original damage. Jared told me in person that he'd fix those, but when I followed up by phone, he refused. This experience left me extremely disappointed and concerned for others. What looks like a reputable business seems to be run by someone unprofessional, dishonest, and unwilling to stand by their word. Please -- learn from my mistake. There are plenty of honest, competent shops out there. I truly regret trusting Hugh's Body Shop with my vehicle.

We were traveling from Richmond to Nashville, Tennessee, and had a bad tire on our trailer. Jarred…read morewas very helpful. Extremely fast service and very affordable! Great guy.

Amazing job after we hit a deer. Hollins area off of plantation would really recommendread more

I had multiple dents and deep scratches in my Toyota Highlander. They did a terrific job and fixed…read moreit up to look just like new. I could not ask for better service, and I highly recommend them.

Cassidy and her team did an amazing job removing my reefer unit and helping me load it up to bring…read moreback home. Great service strongly recommend them. Driven Minds Trailer Sales

As far as Towing, I have had two cars towed by them and the drivers were always great. I also…read morethought they may be good for auto repairs and have had cars to them at least 4 times. Prices seemed high but I figured for the convince of location was worth it. This is until the last time I had a problem. Coming home from work the car lost power and called for a tow. When he arrived he put on the jumper cables and sparks flew out like I have never seen from just a jump. Battery would not hold charge and he said he thought it was the alternator-so had him take it to shop and install new alternator. Got car when when finished and went to work. That night, the exact same thing happened and same driver came and tried to jump and more extreme sparks out of battery and this time he said that "the battery is to small for the car" so back it went and had new battery installed. This time when I picked it up the windows, radio, rear break lights and dash board lights were not working. Back to their shop it went. I called the next morning to check to see if it had been looked at and was told "havnt had time" waited a day and still nothing so i just said forget it and picked it up. A co-worked said "it sounds like he fried the battery and/ or blew fuses when he jumped it". So took it down the road to another mechanic and he fixed it within 2 hours and said the TOTAL CAR CARE seemed to have blown the fuses when jumping,and said I probably didnt need the alternator nor the battery- they are crooked and overpriced

Took it in for a pre trip inspection at 8am on Friday, then at 450pm they called me and said my car…read morewas ready (they close at 5 so I couldn't pick up my car in time, but not really their fault) and said nothing was wrong with it. So after I got my car on Monday I went to get my oil changed and the guy said that I needed new rotors, I double checked this and indeed I do. I suppose you get what you pay for with a $25 inspection.

Moore's is family owned and does great work at a very fair price, in a reasonable timeframe. One of…read morethe best auto shops in Blacksburg! I came here at the recommendation of a friend (she also had a good experience at Moore's) after my 17-year-old car would randomly start stalling in the middle of the road. I thought it was a fuel pump problem, but Moore's diagnosed it as a cam crank/camshaft sensor issue. Eric replaced both parts in a few days for $270. Would definitely recommend over Campus Automotive!

My student at Virginia Tech went in after getting a warning that the electrical system had a…read morecharging malfunction. They quickly diagnosed the failing alternator and replaced it quite affordably. The car is driving better than it has in a long time. They treated her so kindly and respectfully, which means a lot to a mom 6.5 hours away.

Son's car ran over a bolt the day of graduation. Robert was able to patch it that afternoon. They…read morewere fair and honest and checked to make sure they could fix it before taking the car.

Buddy and Kevin and their staff are as good as it gets. They're all top notch people as well as…read moregreat mechanics and do their best to get your vehicle back on the road in great working order and at a very reasonable price. I wouldn't take my vehicles anywhere else. Highly recommend Brandon Auto.

I was looking for somewhere to get my vehicle serviced since the Kia dealership is booked up…read moreonline for over a month, and was told about Brandon Automotive by a coworker. Took my car this morning at 7:30 for an inspection and oil change, and at 1:30 they're calling me to pick it up. Mind you they worked me in... Excellent customer service! friendly staff and very professional. Will not be going anywhere else but this place going forward.