Sales experience was fine but service dept is frankly pathetic. In my 12 months of ownership I…read morehave had four service appts and three of them were a disaster. One of the fundamental problems is that no matter how clear you make it when you schedule the apt that you will be waiting for the vehicle when you arrive they say it is scheduled as a drop off and it will be several hours before they can get to it. They seem to care less that even though you drive an hour each way, there is zero consideration or attempt to accommodate you. Definitely will not purchase another vehicle here due to abysmal service dept and will be finding another Ford dealer for future service needs.

I am a regular at Duncan Ford, and have been for almost 15 years. I can count on one hand the…read moreDealerships I trust and have served me well. This one is at the top.

They had the lowest price by far on the vehicle I wanted. I asked three other honda dealers if they…read morecould match or beat price but couldnt. They did there best and got my car processed in a timely fashion on Busy holiday weekend

Frauds that want to give off good customer service vibes but they are praying for your downfall.read more

Complete rip off business. The trade in value on my 2 year old $58,000 car with 19,000 miles has a…read moretrade-in KBB value of 34,361 to 37,707 for very good condition. I felt like it was in excellent condition, but I printed both off excellent and very good in case. They offered me $25,000 - talk about a slap in my face! A place just down the street offered me $33,000 without me having to even haggle with them - they won the bid on my car.

I came down this Saturday and looked at a Subaru Crosstrek Wilderness, and I told them what I could…read moreafford, and I came back on Monday and picked it up. Jay was very processional got the car I wanted and at the payment I said I could make. This is our 3rd Crosstrek and probably our last old age LOL but I will always buy from Shelor, as never had any problem at the Subaru Dealership.

These folks are always responsive and get us in fairly quickly. It's nice to know someone has your…read moreback at Shelor.

Bad experience with the vehicle i had purchased at shelor subaru. I called to complain to sales…read moremanager Neal again, took it to service, still issues battery, oil burning etc. . I called again to complain and do complaint review. J.D. at chevrolet callled me and got involved. He was extremely understanding, caring,helpful with my situation, worked out the financial part and got me out of this vehicle into a reliable newer vehicle. I am so thankful J.D. and Chris for helping me get a vehicle and appreciate everything they did for me.

These are some of the finest, and honest individuals I've ever had the please of dealing with…read more Their business has been open for at least 25 years. I have several old friends and family members who have been going there for all their automotive and tractor needs for a long time. They have an ASE certified mechanic onsite and will go out of their way to make sure you are taken care of in every aspect of the word. From Rollback services, mechanical repairs, or a newer vehicle or Four Wheel drive, these guys will take good care of you.

If I could give zero stars, I would. Unfortunately, my significant other is easily influenceable…read moreand was in desperate need for a truck. He was completely taken advantage of and LIED TO regarding water damage to the truck. Unfortunately I was working when my s/o was dealing with this trashy place, and he bought the truck for more than what it was worth as he was desperate and in a hurry. They are terrible negotiators and terrible business people. I'd buy a truck from a monkey before buying from this place again. A business that lies and manipulates an individual who is in a hard spot and genuinely doesn't know any better is a business that deserves to fail. I'm sure in continuing like this they will surely find their own demise, but if I can help even one person from getting stuck in a bad situation with money hungry people, the time to write a bad review would be worth it.

They have a nice waiting room with a variety of drinks for everyone from coffee to gourmet hot…read moredrinks plus bottled water and a variety of juices. In the back is a playroom for kids - great idea! It keeps the noise down for the adults waiting. I noticed several chairs were outfitted with a swing table with electrical outlets nearby. Great for people wanting to use their laptop while waiting. Waiting time was about one hour. They checked tires, fluids, changed the oil, and the oil filter. Did a lube job too. Great place to get your car serviced!!

Car Shopping Trip This dealership temporarily moved to another location. The website and the…read moreperson I made an appointment with failed to mention this fact. We only saw one sign that I guess was supposed to direct us to the temp location, but said sign got us to the wrong building (Chevrolet). The Subaru guy who made the appointment apparently had zero intention of helping us and passed us off to a Chevrolet salesman who subsequently, guided us to a Subaru salesman. Yea for him. However, the icing on the cake - the Outback of interest had scuff marks and what appeared to be a white stress mark in the black trim between the driver and passenger doors. And, on the inside, one of the corners of the sunroof was abnormal. The other new Outback of the same color was in repair due to "delivery" damage. I wished I had took a pic of the stress mark. If you go there, may the force be with you.

i wanted to update my review on my 2015 lexus rx. i received a call from Roger today…read moreand he showed me where the labor and rates were listed on the bill and explained how the labor rate work. i really appreciated the phone call and it was my mistake on not seeing them listed on the bill.

Shelor wanted $2300.00 to fix our A/C. Bought a $15 part and did it myself. NEVER use a Shelor…read moredealership! Similar experience with Shelor Dodge.

They were very nice. My air conditioner was not working. So upon checking it there were some…read moremissing parts. I feel it was probably from the Nissan dealership in Mt Airy their service department tried to get me to change the brake fluid while it was still new. So this Nissan service department has ordered me a new one and will fix it for me Friday. To be cont., AC still running good. :)

I wish I could remember the name of the sales woman that helped me on 6/3. I was given a lower…read morenumber on my trade in than I wanted and I told her that Duncan had just offered me more but I was more interested in this Nissan I was looking at, she looked at me and said "why don't you go and sell your vehicle to them and come back for our truck that you want? Sometimes they want cars that we don't". They offered me 24k for my car, Duncan offered 27, and KBB says 29-31. You don't have to take my car, just keep your attitude to yourself. If you don't like your job, fine a new one. I wish I had a better time there, but she honestly ruined my experience with her personality and her attitude.

Lucas was a wonderful help with my brother in helping him with the purchase of his 1965…read moreThunderbird, he made the process scemless and enjoyable. Doing business with Duncan Classic was a pleasurable experience. Furthermore,, Lucas introduced me to Karl owner of first class automotive who handled the pre-purchase inspection of my brother car Karl looked at 145 different items to determine the quality of my purchase, his determination of the quality of the car closed the deal. I strongly recommend if your in the market for a collector car you reach out to Lucas and Karl for all your needs. Thank you both for all your professionalism .Neal O'Sullivan

It was amazing! Tons and tons of classic cars from every make and model, and the staff was super…read morefriendly. The best part is that it was completely free to visit! We spent about two hours exploring and could have stayed longer. My favorite were the unique mini cars from Japan such a fun surprise. Definitely worth a stop if you love cars!

We contacted O'Brian at Mullins to have a front fender eased back out from where a deer's hip had…read morepushed it. The work was done quickly, carefully, and reasonably, despite the lot being crowded with vehicles apparently awaiting their attention. He's a nice cat, does good work. We are delighted.

Great service and super kind folks! They were able to replace my back bumper in no time and were…read moresuper accommodating! Would recommend to everybody who has car troubles !