Corresponded via email, text, phone and call... to be told that they had marked the car down from $38,000 to the current $29,997, and that this was the best in the market. No negotiating, even though I am willing to drive 3 hours to make the purchase and had my own financing in hand ready to sign. Not to mention it has been on the lot since November, and has a clutch disk pictured in the trunk. Not friendly and not willing to work, at all, as there is no 'e-price'. UPDATE: Received a call back later this same evening, willing to negotiate. Went the next day and purchased the vehicle. Thank you Ty and Terrance for your wonderful customer service and friendliness. I will add that I was directly asked by the sales manager regarding my review, at my visit. read more

bought a car (should I say ''rust bucket) from them as is ,and let me tell you it was as is .I dealt with Duncan in Rocky Mount and had a similar experience ,but luckily ,I had a warranty .Figured I'd take another chance , boy was I wrong. Water in the headlight ,broken seat adjuster. Rust inside door panel ,salesman reply its a Dodge, emergency brake not hooked up, and undercarriage a complete RUST BUCKET. A few thousand dollars later ,the truck is almost restored .Bottom line ,sorry excuse for a car dealer, spend your money elsewhere ,cause I would'nt buy a tricycle from them. Just so you know. read more

Sales experience was fine but service dept is frankly pathetic. In my 12 months of ownership I have had four service appts and three of them were a disaster. One of the fundamental problems is that no matter how clear you make it when you schedule the apt that you will be waiting for the vehicle when you arrive they say it is scheduled as a drop off and it will be several hours before they can get to it. They seem to care less that even though you drive an hour each way, there is zero consideration or attempt to accommodate you. Definitely will not purchase another vehicle here due to abysmal service dept and will be finding another Ford dealer for future service needs. read more

I am a regular at Duncan Ford, and have been for almost 15 years. I can count on one hand the Dealerships I trust and have served me well. This one is at the top. read more

Please do not buy from Duncan Ford in blacksburg they are the worst to deal with they only reach back to you if you leave a bad review they are very unprofessional look else where for your Ford product and don't get stuck like me read more

I'd select zero if I could. Will completely screw you over. Make sure you have every single quote they give in writing. They lie and will hold your car hostage after they "misquoted" because they "looked at the wrong account". After being told and confirming at least four times of the amount owed, they "messed up". The manager is a horrid rude nasty man. Never heard someone speak to someone as if they're subhuman. Now the car is being held hostage. Oh and the police even stated they've had several issues with this place so BEWARE. If the cops are wary of them, take a hint. Do. Not. Go. Here. They will ruin your life and leave you totally without, even if you do have a month old newborn. read more

Having problems with 2023 Ford Rangers touchscreen and backup camera not working. Scheduled an appointment 2 weeks in advanced to have it looked at. Was told I would have to drop off first thing in the morning because it takes most of the day. I dropped it off had a friend pick me up and called through out the day. Was told each time they hadn't got to it yet. Got a call and a voicemail from them telling me they were unable to get to it that day and if I bring it back in the morning they would look at it. Horrible service! I will never spend another dollar there and I would advise anyone to stay away from that place. They do not care about the consumer at all. read more

Can't say enough great things about our experience with Duncan Ford Blacksburg service department today. Emergency Issue. Under warranty 2020 Ranger from NC. No appointment. We know they were super busy. Got us in when other dealer in town Motor Mile Ford was rude and not a bit interested in our plight or in helping stranded travelers with "no appt" Duncan Ford found and fixed problem "water in coil" and sent us happily on our way! Thank you ! Shout out to Dennis and Kenny read more

Brent ( i think!) is very pleasing to work with. the cashier was very communicative and a pleasure to talk to, i recommend taking your Mazda or Ford to this dealership. read more

I had car trouble in Blacksburg and rented a car from Duncan while my car was being repaired in Roanoke. Samantha Underwood, the rental agent at Duncan, was an absolute pleasure to work with. Samantha even made arrangements for me to drop off my rental car at the Duncan location in Roanoke when my repair was finished 3 days later. Thank you! read more

bought a used truck and was happy with the sales team from start to finish. I would definitely recommend to anyone looking to buy to consider Duncan Ford Mazda. Thanks John C..... read more

Incredibly rude salesman who told my husband and I that we couldn't test drive a car unless we were "prepared to buy today." Of course we aren't going to guarantee to purchase today! That's why you test drive! Looks like Shelor just gained another customer! I'll never shop at Duncan. read more

Had our 2012 Ford fusion in for its yearly state inspection today June 29, 2019 they failed and rejected the state inspection for both passenger side inner and outer tie rods ends and told me I needed a brake light assembly and quoted a total of 637.00 for repairs. Outrageous I have service records that indicate the tie rod ends had been replaced with new ones back in December of 2017 and I went to the auto parts store to get prices on the parts and when talking with the gentlemen at the auto store they came out and we examined the brake lights and its assembly and found they all work nothing broken or cracked, yet Ford told me they would have to replace the whole brake light assembly. They flat out lied to me and rejected the state inspection for issues our car does not even have. I find it extremely difficult to believe that these parts would be bad after being replace in the last year and half. They do not wear out that fast. For ford to tell me this and fail the car is outrageous, especially since it was there last year at this time for the same state inspection and nothing was said about the tie rod ends being bad and they passed the car just last year. I am very upset and disappointed by this and will be calling the corporate office to lodge a complaint on Monday. I will not be taking our vehicle back to them for service as the service I got today was very poor and that they are attempting to rip me off and take 637.00 of my hard earned money for vehicle repairs that are not needed. Very upset in Radford Va read more

On our way out of town we had urgent need for a quick body repair. The kind gentleman in the repair shop fit us in without hesitation and got us back on the road in twenty minutes. Without him our trip may have been cancelled. read more

We have a brand new Ford F150. Traveling to Redford, VA to the hospital there, the "check engine" light came on. My husband had a procedure at the hospital, so I had to drop him off and I found Duncan Ford Lincoln on Yelp. I drove on up there thinking they could at least check to see why the light was on and if it was safe to drive. I needed to get back to the hospital. The service department was absolutely no help whatsoever. This was at 8:00 am and they said they could maybe look at it after lunch. Really? My husband is having a procedure, my brand new truck has a check engine light on and I'm an hour and a half from home. And, they wouldn't lift a finger to help. Pitiful. read more

( STAY AWAY STAY AWAY ) If I could I would put not one star for this review. The only thing I can say about this place is RUN AND DONT LOOK BACK. This place is one of the most dishonest places I've ever seen. One thing is stay away from Don Dame he will screw you over!!! We live in Washington and asked for the most experienced sales person and they gave us Don. He said it was a 7 out of a 10 and would even put his own daughter in the car. When it was finally shipped to us it had bald tires and cigarette smell would make your eyes burn. Noticed that it would had a burning smell when driving, took it in to Honda and put $3,000 worth of work into it. Oil was leaking out of everything you could possibly think of. Now just took in again and need $3,100 worth of work again. Wow it's safe enough for your daughter to drive then take the bucket back and give it to her to drive.. so this place is like your typical old sleazy cars place. read more

Don't waste your time....their service is horrible. Spent a bunch of $ and nothing works!