i wanted to update my review on my 2015 lexus rx. i received a call from Roger today…read moreand he showed me where the labor and rates were listed on the bill and explained how the labor rate work. i really appreciated the phone call and it was my mistake on not seeing them listed on the bill.

Shelor wanted $2300.00 to fix our A/C. Bought a $15 part and did it myself. NEVER use a Shelor…read moredealership! Similar experience with Shelor Dodge.

They had the lowest price by far on the vehicle I wanted. I asked three other honda dealers if they…read morecould match or beat price but couldnt. They did there best and got my car processed in a timely fashion on Busy holiday weekend

Frauds that want to give off good customer service vibes but they are praying for your downfall.read more

My wife and I stop by this establishment. Just happen to bump into the owner Dave. While talking to…read moreDave he ended up being very rude with my wife and ended up getting rude with me because of course I was rude back with him. Needless to say we wasn't there very long after that. I would not recommend this place to my worst enemy. I will not be going back to this establishment and I would recommend no one else to go to this establishment you can find a better place.

I bought an 04 chevy Express 3500 cutaway, for $2990 decent price. Should've listened to all the…read moreother reviews I saw which make sense now. I came from 3.5hrs away for the truck. He told me mileage was 230k I get there and the actual mileage is 252k, should've walked but needed a truck. Took a risk I shouldn't have and trusted everything he told me, runs great etc. The coolant reservoir was empty, and low engine oil, both should've been red flags. 2 weeks later I take it in to a radiator shop because ever since I had it coolant just leaks out right away. Turns out this truck sat for a long time and he had to have know that and of course didnt telll me that. Well now I have a 1100 dollar repair bill with a handful of things to repair. When I brought it to his attention he says things happen it's an old truck and acts like he didnt know anything, says that's what old vehicles do, doesn't take responsibility. I made the mistake of thinking they had decency and it turns out they have none. Learn from my mistakes and don't buy from them. If something is wrong with the vehicle like all the other reviews say, you wont find it out till it's to late, run away now!

Complete rip off business. The trade in value on my 2 year old $58,000 car with 19,000 miles has a…read moretrade-in KBB value of 34,361 to 37,707 for very good condition. I felt like it was in excellent condition, but I printed both off excellent and very good in case. They offered me $25,000 - talk about a slap in my face! A place just down the street offered me $33,000 without me having to even haggle with them - they won the bid on my car.

I came down this Saturday and looked at a Subaru Crosstrek Wilderness, and I told them what I could…read moreafford, and I came back on Monday and picked it up. Jay was very processional got the car I wanted and at the payment I said I could make. This is our 3rd Crosstrek and probably our last old age LOL but I will always buy from Shelor, as never had any problem at the Subaru Dealership.

These folks are always responsive and get us in fairly quickly. It's nice to know someone has your…read moreback at Shelor.

Bad experience with the vehicle i had purchased at shelor subaru. I called to complain to sales…read moremanager Neal again, took it to service, still issues battery, oil burning etc. . I called again to complain and do complaint review. J.D. at chevrolet callled me and got involved. He was extremely understanding, caring,helpful with my situation, worked out the financial part and got me out of this vehicle into a reliable newer vehicle. I am so thankful J.D. and Chris for helping me get a vehicle and appreciate everything they did for me.

They were very nice. My air conditioner was not working. So upon checking it there were some…read moremissing parts. I feel it was probably from the Nissan dealership in Mt Airy their service department tried to get me to change the brake fluid while it was still new. So this Nissan service department has ordered me a new one and will fix it for me Friday. To be cont., AC still running good. :)

I wish I could remember the name of the sales woman that helped me on 6/3. I was given a lower…read morenumber on my trade in than I wanted and I told her that Duncan had just offered me more but I was more interested in this Nissan I was looking at, she looked at me and said "why don't you go and sell your vehicle to them and come back for our truck that you want? Sometimes they want cars that we don't". They offered me 24k for my car, Duncan offered 27, and KBB says 29-31. You don't have to take my car, just keep your attitude to yourself. If you don't like your job, fine a new one. I wish I had a better time there, but she honestly ruined my experience with her personality and her attitude.

Shady car dealer , I test drove a chevy mini van, brakes were so bad, it didnt want to stop. Then…read morewhen I told them about it, they said they did the brakes. that they were fine, over price junk. Buy here pay , what a lie. Try a real car dealership.

They have a nice waiting room with a variety of drinks for everyone from coffee to gourmet hot…read moredrinks plus bottled water and a variety of juices. In the back is a playroom for kids - great idea! It keeps the noise down for the adults waiting. I noticed several chairs were outfitted with a swing table with electrical outlets nearby. Great for people wanting to use their laptop while waiting. Waiting time was about one hour. They checked tires, fluids, changed the oil, and the oil filter. Did a lube job too. Great place to get your car serviced!!

Car Shopping Trip This dealership temporarily moved to another location. The website and the…read moreperson I made an appointment with failed to mention this fact. We only saw one sign that I guess was supposed to direct us to the temp location, but said sign got us to the wrong building (Chevrolet). The Subaru guy who made the appointment apparently had zero intention of helping us and passed us off to a Chevrolet salesman who subsequently, guided us to a Subaru salesman. Yea for him. However, the icing on the cake - the Outback of interest had scuff marks and what appeared to be a white stress mark in the black trim between the driver and passenger doors. And, on the inside, one of the corners of the sunroof was abnormal. The other new Outback of the same color was in repair due to "delivery" damage. I wished I had took a pic of the stress mark. If you go there, may the force be with you.

Bought a used car on Saturday. Andy Millirons at Kia was wonderful. The place is huge! After asking…read moreus some questions about what we liked in a car and wanted to spend he found the perfect vehicle for us. Andy went above and beyond when we failed to get one of my 6 year olds treasures out of the door of our trade in, he retrieved and held it for us until we could get back. There turned out to be an issue with the used car we bought that surfaced right away and they repaired it even though they had no contractural obligation to do so. Stacey in the service dept was a dream to work with. We will be back next time we need a car because they earned our loyalty.

I had an appointment to see a vehicle. I sent a text the morning of to confirm. I drove my family…read moreover 2 and a half hours to buy this vehicle only to find out when I got there they sold it just hours before I arrived even though I had an appointment and they knew I was coming. Another salesman and a manager tried to"making it right" by showing me other similar vehicles or offering to order me one like the one they sold out from under me (which would take 2-3 months to come in if they could even get it). I left and even after all of that I still considered and communicated with them about one of the similar vehicles. When I made them an offer the salesman took it to the manager whose response was "I took your offer to Kia management . Could not get them to bite on that offer unfortunately." My offer was definitely not unreasonable especially considering the situation and how the dealership had already done me. DO NOT WASTE YOUR TIME HERE! Worst customer service I've ever experienced!