bad overall customer service, truck driver comes to my house with my car and insists that a member…read moreof my family was "yelling at him the other day" upon seeing them, would not recommend, I don't know why they were obsessed with that idea but that's what my encounter consisted of. June 12 2026 6:30 pm

This company was unprofessional. They impounded our vehicle and when we went to pick it up during…read moreposted business hours, nobody was there and we couldn't get a straight answer on when someone would be available. We only got our vehicle back the same day after calling the police to get involved -- which proves they were available all along. It seems clear they were trying to hold onto the van over the weekend to rack up storage fees. Shady business practices and very stressful to deal with. Avoid this company if you can.

On sunday July 12, 2026 my wife and I were on our way home to from Ballston spa ny. Our car…read moredeveloped a problem which stranded us on the westbound NYS thruway just by the CR 8 bridge. Your company responded to call for towing service within 15 minutes of our call. Amber who was the responder arrived and handled the situation in a professional and very capable manner. The car was located on the left shoulder of the road, and traffic was stop and go through the entire process of loading the car onto the flatbed. It was obviously a very dangerous and difficult situation. Her first objective was to get my wife and me into the truck, out of harms way. Through the entire process of loading the car onto the flatbed, traffic on road were within feet of her. Once loaded Amber then transported us with the car to a local dealer where she unloaded the car and our son in law picked us up. In closing I want to commend amber for her concern for us, her skill and ability to do the job, and her professional conduct with us through the entire encounter. In my opinion she's an outstanding employee. Tell her thanks very much from me and my wife.

Would not recommend. Wife brought her vehicle here to be serviced, told her that she would need a…read morepart, which she disagreed, so we were told to come pick up the car. Then they called us and told us a test they did, blew apart the part and we HAD to order the part and have it installed.

Quick, friendly, and careful. They treated my car like it was theirs. I have a difficult car to get…read moreon a tow truck because of how low it is and he was so meticulous to ensure that no damage occurred when getting it on the bed. In and out in no time! Thank you!

This company has absolutely the worst customer service! Needed a box truck towed for a few weeks…read morenow and excuses after excuses lead to a response like this "I don't want to tow your vehicle" what a joke! How are you still in business

I had a flat tire that I needed replaced ASAP. My car has a pretty difficult size tire. I called…read moreahead of time and asked if they could help me. They said they didn't have my tire in stock but could get one for me in a couple hours. I told them I'd bring it down after work. Had me in and out in 10 minutes. They were very kind, and gave me a couple of warnings regarding safety (I don't know anything about cars at all so much appreciated). They are inexpensive, quick, professional, and accommodating. Absolutely earned themselves a returning customer.

Had my car inspected 10 days ago and it failed due to a dead battery. Was told to come back after…read moredriving 150 miles and I'd get a sticker. Did that but then I had to wait for a new appointment and my extension was up. I said I'd have to go somewhere else since the 10 days was up. Owner just said go ahead, turned around to the shop and slammed the door.

My brand new Jeep left me stranded at my own home. Insurance company called Union Street…read moreAutomotive. They immediately called me back, told me what the charges were and gave me an eta. The driver Owen arrived on time. He knew exactly what was wrong. He got my Jeep started and it's being taken to Cortese in Henrietta. The battery 8 months old is not holding a charge. Thank you for helping me.

Union Street Automative came to help put on my spare in the dark after I had gotten out of work…read more Excellent service, I would recommend them to anyone.

Bald hill helped me get my car out of a mud hole during a snow storm, they are the best! The tow…read moreoperator was a kind soul as well.

From the owner: Our Livonia shop location is currently a towing-only facility. We offer light, medium, and heavy…read moreduty roadside service and towing. We can perform lockouts, jump starts, fuel deliveries, flat tire changes and repairs, battery replacement. Our mobile battery installation and testing services are a big hit. We even provide a 3 year full replacement warranty on all of our batteries. Our dispatchers are live and local 24/7. You are better off calling us directly no matter what kind of towing coverage you have for fast and professional service. Our shop in Honeoye is used for complete repair services.