Collins Paving did a new asphalt driveway June 2022 for $15,000. It was a major headache. Jerry complained entire time. About me, my driveway, the job, even his crew's work ethic.
That fall of 2022 the driveway developed ponding in three large areas. I left emails, phone messages and never got a response.
On May 5, 2023, I contacted them to seal the driveway (per their instructions at install). They responded right away. When they came out to seal, July 16, 2023, I explained the problem and was told to 'call the office'. I called weekly for 2 months. Finally, on September 9 Jerry and Steve came over and were quite confrontational with me. It was very uncomfortable, but I bit my tongue because I wanted it addressed. In the end, they both acknowledged the issues and recommended I have them address it in the spring and give 'one more winter'.
I started calling & emailing in late March 2024. I finally got an appt in August. I waited all day until 4pm, made several calls the 'office' (no one answered). When I called the following week to inquire about my appt., Shauna said that Jerry and Steve came over and no one was home. Not true.
Since then, I've called again and again and it's the same response from Shauna. "I'll let them know'. When i ask when I can expect a follow up, I'm told, 'I'm not sure, they are on other jobs'.
I've kept track of how many times I've called and its over 30 times. They have no interest in talking to me. Shauna answers the phone and takes another message. At this point, less that 3 years after install, my driveway is sinking, cracks are forming, and I am forced to get resolution through 3rd parties.
All I wanted was help figuring this out and I was hoping we could work this out together but I'm being ignored. I would avoid Collins Paving at all costs. Four years later, my driveway has sunk, is full of cracks and needs to be dug out and done over again. read more
