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    Collins Carpet Cleaning

    5.0 (1 review)
    Open • Open 24 hours

    Services - Collins Carpet Cleaning

    Carpet cleaning

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    3 years ago

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    Molly Maid of Lake Country

    Molly Maid of Lake Country

    (13 reviews)

    I've used Molly Maid's services for our home and offices. They have always been very professional…read moreand efficient. They come within the timeframe provided and have respected my requests. I recently did some remodeling and replaced furniture. I am very particular about their treatment of these new items and as mentioned they have been very respectful of my requests. Larry and the crew have been great a great value for their services!

    I scheduled a deep clean with Molly Maid before starting recurring service and was very clear about…read moreexpectations during the walkthrough with the owner -- I wanted a true deep clean including baseboards, vents, fixtures, and switches. Three cleaners came for about two hours, which seemed unrealistic for that scope. While some areas were done well (showers, oven, countertops), many others were missed. Baseboards -- which were specifically discussed during the walkthrough -- weren't scrubbed, several fixtures and vents weren't touched, light switches were still dirty, and the floors were mopped without being vacuumed first, leaving dog hair pushed into corners. After I reached out, the owner did send a crew back, which I appreciated, but many of the same issues remained. When I decided not to continue service, the owner's response was dismissive and defensive -- rather than taking accountability, he suggested our expectations were unrealistic and minimized the issues we pointed out which was especially odd since we had done a walk through together and some of the things he pointed out as areas they would clean were areas that were eventually missed by his own crew. Some effort was made, but the service did not meet the standards promised for a deep clean, and the owner's attitude afterward made the experience even more disappointing.

    Klassy Kleaners

    Klassy Kleaners

    (5 reviews)

    First time I had the Klassy Kleaners at my house today…read more Amazing! Just Amazing! The hard water has done a toll on our shower & tub but they got it shining! Our living room, family room and dinning room hardwood floors were very clean. The kitchen sink is like brand new. Even as a extra bonus they gave my dog ice water because it was so hot outside today. It's the best feeling in the world to come home to a clean house. Wow just wow! Thank you to the Klassy Kleaners team! I would highly recommend them to family and friends! Sincerely from a full time working mom of two teenage son, two dogs, one cat and a hard working husband. Kathy Kohl

    Awful! Unable to communicate our specific needs to Ashley, the owner. They cleaned three times…read moreand after each cleaning I spoke to Ashley about what I felt were problems with the result. The first time they cleaned Ashley was part of the cleaning team and things seemed to go well. They were here a little over an hour. The second time...no Ashley and they were gone in under an hour. This week...a whopping 45 minutes. Mind you we have 3 full baths, 3 bedrooms, a great room, living room, dining room, laundry room, sun porch, office...45 minutes?!!! Really? They charge by the job; not by the hour so the the faster they get a job done...the more money they can make. I told Ashley that I'd rather pay for more time if they would do a more thorough job. So if all you want is "light" cleaning...these are your people. If you need anything more than light dusting, vacuuming, etc....look elsewhere. I spent more time cleaning up after the cleaners then they spent cleaning. They also refuse to give a scheduled time when they will arrive. Twice they caught us early in the morning and bee-lined for the bathrooms preventing us from even being able to brush our teeth! During my initial conversation with Ashley I made it clear that I was interested in "deep-cleaning" not routine over the top stuff. I cleaned houses myself for 15 years and have a family member who owns a professional cleaning service. I KNOW what services can and cannot be expected by cleaning companies. Ashley assured me they could and would surpass my expectations. Not! Duties are divided between the cleaning team. One does bathrooms, one does the kitchen and the poor third person does EVERYTHING else! They do not work as a team. It's no wonder that things...LOTS of things get missed. Ashley's employees were really sweet people for the most part...just seemed to have a very inefficient approach to housecleaning and communication with the client. What really boggled my mind was that Ashley was part of the team that cleaned the first time. She was awesome...she cleaned my floors on her hands and knees! Scrubbed the baseboards and cleaned anything she saw that needed attention. Absent Ashley and there's no-telling what will happen. My recommendation is no recommendation at all.

    Collins Carpet Cleaning - carpet_cleaning - Updated October 2026

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