I've never had a Dr's office work so hard at not doing their job, in my entire life. I was supposed to have surgery with this Dr, but after almost a year of waiting, calling-only to wait for returned phone calls, that were promised, yet NEVER came, I dumped them/him. They kept getting my medical information mixed up, so I would explain, that NO, I didn't have a heart condition. I had a blood clot and was ok'd by the dr treating it, only to have the receptionist ask about my heart condition the next phone call I gave them. I was told they'd call me back after they sent my paperwork into the surgery center, AGAIN(missing info. The first time), but got no phone call back. Called again to follow up with paperwork and was told again and again, they'd call me back-never did. Again I heard, "Weren't you the one with the heart condition?" Sighhhh...It got to the point, when they told me they'd call, I responded with, "No, you won't. You say you will, but you won't. You guys NEVER call me back". The girl giggled, at my overly candid comment. No apologies, no promises to do better-just giggled. Not sure, if the giggling was from being uncomfortable or from her knowing, I knew the REAL drill, but sure enough, I never got the call! It could've been out of spite, since before we hung up, I said, " Honestly, if the way you all run the front and back office, is any indication of the type of surgeon Dr Smith is, I might as well just cut that damn toe off myself!"
That was the last time I ever called and spoke with anyone from Dr Smith's office. After that conversation, it dawned on me, they obviously didn't give two 's about me! It's not like I needed them to baby me or act concerned, even. I just wanted them to do their damn job! Try following through, a time or two! I DO realize, they have many other patients, who need care/and/or surgeries and I'm not the only one who's calling or needing a phone call back...and that's fine. What isn't fine and what downright stinks, is the fact that I spent almost a year of being in excruciating (at times) pain, because they couldn't get it together. Shoot! They couldn't even keep my pertinent information straight, let alone something as basic, as a phone call back! These people don't care one bit and think it's funny, too. Lesson learned for me. Hopefully, it will help someone else, from a lengthy, painful, run-around. read more