1. Collen Wolfe Fnp

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San Luis Obispo, CA

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15 years ago

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UCLA Health San Luis Obispo Primary & Specialty Care

UCLA Health San Luis Obispo Primary & Specialty Care

2.4(35 reviews)
3.7 mi

We started with UCLA SLO when they first came to town. We loved Jacquelyn Gallardo and her staff…read more However, since they moved to the new office on Aerovista, the atmosphere and quality of care have deteriorated. Not only is it difficult to get an appointment, I have been hung up on, while in the middle of a sentence only to be transferred to the automated system to rate my experience - but the system did not work - neither my touchtone entry nor my voice response were accepted. In addition, we are constantly receiving notifications that we owe $ for our copays - for which we have all of the receipts for the total amount owed. Patient portal messages are not always responded to - or we are directed to call the office or make an appointment. As a long term patient, I find it hard to understand why I must wait for 5 - 8 MONTHS to see my designated primary care physician. When I called in August to make my annual appt, the first available was in December. The front office staff member stated that I could not see the doctor within a year of my last appt because my insurance would not pay for it. Totally untrue - my insurance provider verified for me. The front office is loud as staff are talking and giggling between patients - there is no confidentiality when discussing personal information. I wish I had some positive things to say - other than the fact that the office is clean and back office staff are friendly and professional.

I can't say enough about the excellent team of providers, as well as a cordial and well organized…read morepatient oriented front office staff, led by Ashley. Dr.Tao, Dr. McGowan and Dr. Nguyen have been outstanding in dealing with my longtime history of medical issues. I am 75 years old and appreciate UCLA excellence in San Luis Obispo. I highly recommend this team of genuine professionals.

Kelli Rose, MD

Kelli Rose, MD

3.7(7 reviews)
1.8 mi

I have been very impressed by the professional atmosphere and courtesy of Dr. Rose and the staff…read moreat her office. I finally have had the time to get tested for what I knew were multiple allergies. The staff is very thoughrough, and I filled out a detailed multi-page questionaire before being seen the first time. The office staff did alert me before the appointment to leave extra time for the paperwork, and even explained that it would take a few minutes. I was seen on time, and given the allergy spot test almost immediately, which confirmed allergies that I was unaware of, but had suspected. I have hay fever and was having the symptoms of itchy eyes, and difficulty breathing when it affected my asthma. They also conducted the lung capacity tests, recorded them on a computer, and gave me the results right away. I was able to have a long discussion with the doctor, who took my former medication into account, and suggested a couple of ways to treat my allergies. The tests were very precise, and even listed the exact type of pollen that I am allergic to. The office staff provided me with printed information about the medication I would need, and a demonstration of how to use it. I also received a printed brochure about the medication, and a schedule for using it by email. Getting the allergy shots has also been well-organized, and the staff is always helpful and friendly.

Great Medical Care, Disorganized Administration…read more I am torn in writing this because the medical care has been mostly good. Kelli is fine....Spencer (PA) and the shot specialists are kind, helpful, and provide great care for my son. However, the administrative side of this practice is incredibly frustrating and disorganized. We have spent two months following a "maintenance schedule" that was explicitly confirmed by the office both in person and over the phone, only to be told two months later that their records were wrong and my son is now three visits behind. This level of miscommunication has effectively wasted two months of progress. Beyond this major error, the office is nearly impossible to reach. Calls are rarely answered, it takes days to get a return call, and portal messages are often met with short or dismissive responses. It is a shame that such a high level of clinical care is overshadowed by such poor office management. If you choose this office, be prepared to meticulously track every date and record yourself, as their internal communication is unreliable.

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Kelli Rose, MD
Kelli Rose, MD - Front door to office

Front door to office

Kelli Rose, MD - Bench outside the front door

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Bench outside the front door

Collen Wolfe Fnp - internalmed - Updated October 2026

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