I utilized College Planning Experts last year. Halfway through the process I realized that there was very little guidance and value provided to us and demanded a full refund of our fees.
Brian utilizes the service as a platform to sell high cost life insurance policies to families to finance their child's education. See my letter to Brian demanding a full refund, which by the way he provided.
For more information on College Planners and a Code of Ethics visit the following website. If you would like to know what we did after we left College Planning Experts I would be happy to talk with you.
http://www.niccp.com/
Brian Safdari
College Planning Experts
25115 Avenue Stanford Unit B-225
Valencia CA 91355
Dear Mr. Safdari:
This letter is to notify you that I am terminating my relationship with College Planning Experts effective immediately. Six months ago I contracted with you and your company in the hopes that I would be provided the necessary consulting and guidance to make the right decisions in the selection and financing of a college for my son.
The real value towards any college planning service is to provide personalized help in the packaging of student applications, and in providing a real plan, not general strategies, to finance his college education. Your service was deficient in both areas.
The primary reasons for my decision are as follows:
1. Lack of Attention to Detail
The forms that you have filled out have been prone to errors. In the initial College Financial Aid Report you misspelled my son's name, filled out the wrong college (Notre Dame de Namur) ,and did not omit colleges that my son had removed from his prospective list. (Cornell University) Your failure to update these forms caused me spend money on unnecessary processing fees to Cornell that I would otherwise avoided. Not surprisingly, your office did not offer to reimburse me for your mistake.
2. Failure to Provide FAFSA PIN Codes
When I requested our FAFSA PIN Codes several weeks ago you failed to respond to my request. It took two more attempts to finally get the proper PIN codes from your office almost 24 hours later. I am sure that you know these codes are supposed to be created solely by parents and students.
3. Lack of Personalized Guidance
Although your organization promises personalized help to get through the college application and financing maze, in fact you provided very little guidance. My meetings with you surrounding college financing were totally unproductive. Most of the discussion revolved around financing options that no rational person would consider, including raiding 401K accounts, buying very expensive life insurance policies, or taking out ridiculously expensive loans.
Worse yet, your meetings and e-mail communications urge me to choose a plan to finance college costs. While the outline of a plan can be constructed, it is impossible to finish the plan without the cost and award information on the individual schools themselves. Not once in over 5 hours of meetings with you, was any specific information discussed about the actual colleges my son applied to, their respective costs of attendance, and their financial aid track records. I have since built a six year plan college plan for my two boys that includes merit scholarships, work study, need based aid, Stafford loans, summer jobs, and 529's, as opposed to your recommended purchase of a single premium whole life policy of 220,000.
4. Inaccurate/ Missing Information
Your idea that life insurance is a savings or investment vehicle for college is totally ridiculous. Life insurance, either whole life or term, are products principally to manage risk and are not intended to be part of a college finance plan. I explained that I was not interested in leveraging up my real estate assets to buy whole life insurance policies that your firm markets.
You stated to me that the asset calculation formulas were raised from 5.6% to 12.0% this year by "private schools". I have checked your assertion with multiple sources, including the individual school's financial aid officers and found it to be a false statement.
Finally, after further research I have regretfully learned that your failure to alert me to the Cal Grant loan programs in late fall cost my son a chance at receiving 32,000-39,000.00 dollars in grant money over a four year period. Had I been informed of the qualifications for this program I could have deferred 2009 income and made other adjustments that would have qualified my son for this grant money.
Accordingly, I am demanding that you return my entire file and provide a full refund of my entire balance of 3,282.00 that I have paid College Planning Experts. Please send this refund to my office. If you fail to provide this refund by above deadline I will be forced to take further action against College Planning Experts. read more