Customer Service Complaint - Northridge Location…read more I called the Northridge location to ask about their programs, consultation process, and fees. Unfortunately, the customer service I received was very poor and made the process unnecessarily difficult. Mr. Kim, the administrator, was very rude and would not provide any information over the phone until I registered online. After I completed the registration, he called me back but still did not provide the information I was requesting. Instead, he only asked whether I had received the email. I specifically asked whether the consultation was free, but he would not answer the question and repeatedly redirected me to the emails. I also asked whether he could answer a few basic questions before scheduling an appointment, but again, he refused to provide any information and continued directing me back to email. He would not even explain what types of programs they offer. When I asked to speak with a supervisor or someone in management, I was told, "Let's not go there." I found this response extremely unprofessional and dismissive. Customers should not have to register, schedule an appointment, and go through multiple steps simply to obtain basic information about services, programs, and consultation fees. The staff should be educated and prepared to answer basic questions and provide appropriate customer service. I then called the Wilshire location, and the experience was completely different. The staff there provided all the information I needed over the phone, including payment information and details about the programs. They were helpful, professional, and respectful of my time. The Wilshire location saved me a significant amount of time simply by answering basic questions over the phone. I strongly recommend that the Northridge location review its customer service practices and provide additional training to its administrative staff. The contrast between the two locations was significant and very disappointing.

This place is abuse to teachers with low pay and unreasonable standards. They are very quick to…read morejudge and accuse teachers with proof of unethical behavior. The person responsible doesn't care. All they care about is collecting money from customers by hyping up the qualifications of their teachers even though of their teachers have little to no experience teaching. They usually don't give refunds after payment. As far as the curriculum is concerned, both their methods and materials are very outdated. Even though the SAT currently allow calculators and the use of desmos, this place ignore the advantages the technology offers and insist on using the traditional methods of instruction using only the pencil. Their instructional materials are also decades old not reflecting the current emphasis of College Board

As a homeschooling mom, I am incredibly intentional about my daughter's education. I want her to…read moregenuinely enjoy learning, receive an elevated education, and be taught in a way that honors her individual learning style. Because of that, I am extremely selective about who I invite into her educational experience. A+ Tutoring has truly become part of my team, and I could not be more grateful. From the very beginning, they have gone above and beyond to provide exceptional support and customer service. What has impressed me most is how thoughtfully they match each child with a tutor. They genuinely take the time to understand your child's learning style, personality, needs, and goals rather than simply assigning a tutor. And if something ever needs to be adjusted, they address it immediately. In my experience, they don't just solve the issue, they somehow manage to outdo themselves in the process. Mandy and Janelle, their incredible tutor matchmakers, are exceptional. They are attentive, responsive, intuitive, and truly invested in finding the right fit for your child. I have felt incredibly supported throughout the process. And then there is our tutor, Sonya Karl, who is EXTRAORDINARY. Sonya is deeply child-centered, incredibly intelligent, emotionally intelligent, patient, warm, and genuinely gifted at connecting with children. She has such a beautiful heart, and it is evident in the way she teaches. The most meaningful measure for me is this: my daughter is not only excelling academically, she genuinely looks forward to her tutoring sessions with Sonya. That says everything. Finding the right people to support your child's education is such an important decision, especially when you are homeschooling and creating an educational experience around your child rather than asking your child to fit into a system. A+ Tutoring understands that. I feel incredibly fortunate to have found them, and even more fortunate that they connected us with Sonya. They have earned my trust, my gratitude, and my highest recommendation.

My daughter has been using A+ Tutoring for three months now. She absolutely loves her instructor…read moreand I have seen great improvement in her math skills. She has also gained more confidence, her instructor is very positive and encouraging. They are extremely flexible with hours/scheduling. I can always text them for a quick and easy communication rather than calling and playing phone tag. After every session I get an e-mail with notes from her instructor sharing what they covered in the lesson and how it went with a list of things she did well and things she can continue to practice. Also, the sessions are easy to use and set up, it's just a link to click in an e-mail instead of downloading or installing Zoom or any other platform on the device. If I want them to cover any specific homework assignment, workbook, skill or even state testing practice they incorporate that into the session for us. I would highly recommend them!

Troup is the most incredible tutor! He helped my son get into ucla, Berkeley , Cornell, and UPenn…read more We could not have done this without his guidance and essay expertise!

Having gone through a very difficult divorce in navigating my son's college career - I was under…read moreduress in finding a college counselor! Troup has gone above and beyond in helping my son and I navigate this arduous process! He is always available for a phone call - is extremely efficient and knowledgeable about the process & the programs at these universities and what needs to be done! I can't recommend him enough - he is truly a professional and the best of the best!

I highly recommend this facility. The have been in business since 1976 & strive to meet the needs…read moreof the community. My wife & I were having serious problems & di SC n't see anyway out but to divorce. My wife phoned Friends of the family & was able to secure an appointment. We would have been divorced years ago if not the counselor guided through the process of communicating & expressing our needs & wants. That counselor, God bless our soul, equipped us with the tools needed for communicating & here we are 20 years later still happily married & utilizing the tools that we're given. Thank you Friends of the Family for saving our marriage & equipping us with the tight tools to navigate through this life! Betsy

receptionist is sooooo rude! I called thursday at 12:30 pm. I've heard great things about the…read morecounselors here, but you have to get through the receptionist first to make an appointment, so bear with her, she's the type of person that looks for an opportunity to be rude.

My son has been working with Ms. Anofienem for almost two years. I am so happy with the progress he…read morehas made! He's not a kid who's into reading and writing and because of his dyslexia and dysgraphia he has a really hard time. In the time that Ms. Anofienem has been tutoring my son he's made such progress! She knows how to tap into his interests and bring out the best in his writing. I am so thrilled that he has her to guide him with his essays and writing now that he has entered high school. Best decision we've made for our son was to have Ms. Anofienem tutor him both during the school year and over the summer breaks.

From the owner: Building brighter futures, one child at a time, with engaging reading and writing classes during…read morewinter, spring, and summer breaks!

Hiring a professional college counselor-separate from the ones available at the high school our son…read morewent to - was one of the smartest decisions ever. I did not expect the in house counselors who were very busy with an entire grade to really focus on one kid and it did feel like they had the school's best intentions as their priority; seeming to balancep percentages to certain schools and pushing the path of least resistance.. Our son came into this stressful process by word of mouth and the things he read, which seemed to be very much about the social atmosphere of various schools, which is important but there was a lot more to consider. Being 16+ he was bullheaded and as his parent I know nothing. Of course. So I interviewed a bunch of professionals. Catie was down to earth and knew so much about dozens of schools that I thought she was the best! After our first meeting I trusted her to work alone with our son so he would be free to really dig deep on what he wanted for himself. She helped him sort through his thinking about the college experience itself so social life would be in alignment with what he wanted educationally (small vs large college for example). By working alone together - and not me butting in and micromanaging - it empowered my son to really think more globally and realistically. (read: he couldn't blame me for anything LOL). Second best decision! Catie worked with our son to help him choose schools and organize his thinking around those choices - realistically. She managed expectations from the start then geared the applications around those schools, including the essays. She has a deep understanding for the process at each school so nothing is wasted. Then she assisted in every aspect of the process and went over the acceptance and declined results with him/us (I wasn't invisible) as they came in. Our son is thriving as a Junior in the University of Michigan- (double major computer science and economics)- his first pick. Go Blue. Chase College Counseling is Realistic, professional and worth every penny!

Catie Chase did a wonderful job supporting our family thought the college application process. She…read moreis encouraging, thoughtful, calm and organized. She minimized the stress that can come with the process and instead made everyone feel good about the work being done and the path down which we went. She deftly matched her support to our needs and was a real pleasure with which to work. I recommend her unequivocally.

Our daughter came to Noelle in full panic mode: her confidence was shattered, her grades were…read moreslipping, and math had become a source of constant stress. In just eight weeks, Noelle completely transformed her relationship with the subject. Not only did our daughter raise her grade by an entire letter grade before the end of the school year, but more importantly, she regained her confidence and belief in herself. Noelle has a remarkable ability to connect with students, identify exactly where they're struggling, and make challenging concepts feel relatable. She finished the year feeling capable, prepared, and genuinely optimistic about moving into 10th-grade math. We are incredibly grateful for Noelle's expertise, patience, and encouragement. We couldn't recommend her more highly! -Bree (Mom of Archer School for Girls student)

Nicole and her team of tutors are amazing. They have helped our kids with everything from…read moreEnglish/writing to AP Physics and AP Calculus. Everyone is professional, fully vetted, responsive and so engaging and easy to work with. Nicole has saved our kids' butts on more than one occasion! I highly recommend them!

It is worth every penny to have an outside expert overseeing the college application process. We…read morehave had all three of our kids use Mosaic--and would do it all over again!

I have been a client of Julie since 2007…read more She has helped me achieve a well rounded and polished resume and application that has helped me stand out among other applicants in competitive areas. Her attention to detail, kindness, and willingness to work with you step by step is rivaled by no other. From prep school, college, graduate school, and successfully matching into the residency of my dreams Julie has been there all the way. I have and will continue to recommend her to friends and family

Mr. Kumar is not only knowledgeable, proficient, and efficient, but he is also very kind,…read morecompassionate and empathetic during the whole process. He has made a world of a difference for our family. His efforts are more than appreciated and we can not recommend him enough! Thank you!

Our nephew used Mr. Aditya Ahuja from Kumar Education for college counseling and for college…read moreapplications. We really didn't understand the whole process and wanted someone to hold our hand through the whole thing - so we could essentially close our eyes and skip this whole nightmare of applications and essays. Accepted to Stanford and MIT - we are happy. Thank you.

We began searching for a tutor that would be the "right fit" for our daughter, Vyla, some time ago…read more During the 2020-2021 year (4th grade), our daughter was lucky enough to be in-school learning, as COVID prevented many from not being in-school. However, Vyla had been struggling since the beginning of her 3rd grade year, when COVID first hit. Her studies took a nosedive and we had been playing catch-up since. Although being in school was incredibly valuable, she continued to fall behind. As Vyla entered the 5th grade, we were determined to get her caught up as quickly as possible. We considered a few other services, which all looked great, but there was something very warm and positive about Marsha when we discussed Vyla and our determination to get her back to grade level. Marsha reviewed Vyla's background, listened to all of our concerns, reviewed an academic evaluation we had Vyla complete, and discussed an education plan moving forward .When Vyla began the 5th grade, we then reevaluated what Vyla should be doing, based on what was going on in her class. Marsha focused on Vyla's gaps, and with each session, Vyla became more confident, and more focused! When we started, Vyla was hesitate, as Marsha was "new" and she was not sure if she would work well due to having to complete her schoolwork; she was worried about being over-worked. But with each new session, Marsha showed Vyla that studies could be fun! Marsha challenged her with quiz's, facts, flash cards, and Vyla could feel the improvement in her studies. As the school year has progressed, Marsha was quick to utilize the areas Vyla was working on in school, as well as testing her on her spelling, math, and reading. Marsha is kind, patient, and very accommodating. She is willing to work with your schedule, and is flexible provided you keep in communication with her. She wants to work with children, and you can tell she cares - she cares about their wellbeing, education and self-esteem, which is very refreshing. We are very happy we found Marsha, and intend to keep working with her for the rest of the school year, and hopefully next year as well! We completely recommend and appreciate Marsha, who is truly a friendly, experienced and professional tutor. Thank you!

I'm trying to contact this tutor and the number belongs to a kind gentleman that says he keeps…read moregetting calls about this tutor 3 years after getting this phone number. Not sure how to contact or if she even tutors nowadays.