Internet, friends, and strangers who own and take care of homes in the baltimore area: do NOT under ANY circumstances hire cole roofing to work on your house. The quality of their work is low, the communication within the company and with their customers is subpar, the supervisors do not check the work of their crews, they don't admit or take responsibility for mistakes they make, and they care not about their customers property or well being.
They came out a few years ago to patch a spot in the roof that was leaking water into our upstairs bathroom (right into the tub). A little under one year later we started getting a leak into the same spot and the company came out again.
When the same leak came back a third time we demanded a supervisor come out to explain why weve spent so much money on our roof only to see water leaking into our tub for the 3rd time in less than 2 years! The supervisor went up to our roof and then peaked into our crawl space from the inside and decided we could just put a new layer of tar paper down to fix this (and gave no explanation about why their previous work hadnt held up).
The supervisor sent a crew out to put a new layer of tar paper down, after which we had the ceiling in our bathroom redone (since all the water leaking had ruined it). LESS THAN TWO WEEKS LATER we have the leak into the tub PLUS BRAND NEW leaks all around the bathroom. Were using half of our towels to keep the leaking water from flooding our second floor.
Supervisor comes back out last friday and says 'the crew did a bad job and possibly made things worse. There must have been a miscommunication because they laid tar paper over everything EXCEPT where it needed to be patched plus they walked all over the damaged area and likely thats what made the old leak worse. I'll communicate this back by tomorrow (this last saturday) the latest and have a crew out ASAP'.
Cut to today and yesterday. Supervisor's phone is unreachable, person answering phone knows nothing of our situation, and makes no effort to apologize or find out if supervisor actually spoke with anybody else about our house and how theyve spent the last three years stealing money in exchange for terrible work and further damage to our roof. They say supervisor is ill and unreachable. They say theyll send someone today to take a look. Now were thinking, 'THATS WHAT WE DID LAST WEEK. WE NEED A CREW TO FIX WHAT YOU HAVE MESSED UP OVER AND OVER AGAIN NOT A PERSON TO COME OUT AND DELAY THIS PROCESS AGAIN'
Maybe its time to lawyer up and find a new roofing company! Hoping its not necessary, but three years of work on the same problem, hours spent on the phone and with managers for site visits, tens of thousands of dollars down the tube, unspeakable damage to the space between our ceiling and our roof, continuous leaks, and not a shed of care from Cole Roofing.
Absolutely do not under any circumstances use this company. The quality of their work is low, the communication within the company and with their customers is subpar, the supervisors do not check the work of their crews, they don't admit or take responsibility for mistakes they make, and they care not about their customers property or well being. read more