Service was fine - the girl was nice but the slab was way too warm and the ice cream was completely melted as soon as the cup was handed to me. Not sure why she didn't use the colder part of the slab or if this is just a problem with this company in general. Definitely won't be getting ice cream but flavor was good, would opt for a milk shake next time to avoid this. read more

Cold Stone Creamery - Completely melted before it even got to me. - Ice Cream & Frozen Yogurt Near Me - Stuart, Florida

Line was slow, service was okay, ice cream was meh. But in the part of the ice cream freezer where the ice cream is stored and the names are displayed... there was a... leg! I can't help but wonder where's the rest of this little dude? :,( read more

Hi everyone, I go to get ice cream here with my mom and my dog Brownie. The service is always great and the all the staff are very friendly. The ice cream is always fresh and prepared right in front of you. I recommend everyone in Stuart check them out. read more

If i could give this place a 0 star i would. Ice cream was melted as well as he made our ice cream and peeled a banana with his bare hands, Will not be returning read more

This place is disgusting! So filthy dirty and the manager is awful. We're blessed in Stuart to have a bunch of local sweet shops that are run by amazing people who care about their customers and our community, this is not one of them and I will never go back. read more

I went to cold stone Today and there service was Terrific there wasn't any line and none of them were doing Online orders and the building was clean top to bottom And the customer service was Great! read more

Absolutely awful experience. The people who work here are great, but the Customer behind me was so horrific. I will never come back here again and there is no reason two people working on an entire family when there is a whole line of other people waiting. read more

I enjoyed this holiday treat. It's limited edition ice cream. They have a fudge one with strawberries and one without the strawberries.

The owner was outside smoking a cigarette and came inside without washing his hands to make the order. No thank you.

Ice cream was good. But when I pay over $11 I expect it to show up with the waffle cone that they required me to order. Also I would like to talk about how a small container of ice cream is $11 read more

I have had Cold Stone Creamery delivered in the past. This evening was different. Ice cream was melted and the order was missing an item. Still waiting to hear back from a manager. Very disappointed as I had to eat the soupy ice cream from the bag. Poor customer service. Probably will not frequent this place again. read more

FILTHY. Walked in and the smell was overwhelming, thought twice about ordering from there and thought "well maybe it's a leaky cooler or something". Went to the bathroom before ordering and walked right back out! Absolutely disgusting, I've seen gas station restrooms cleaner than that. Floors were gross, top of "toppings" bar filthy, cash register and counter disgusting. Cannot believe they let it get like that which begs me to ask what else are they not cleaning? Will never go to this location again until either new owners or has a deep cleaning from top to bottom! read more

Cold Stone Creamery - a counter with a few bottles of water on it - Ice Cream & Frozen Yogurt Near Me - Stuart, Florida

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Service is slow, place is filthy and you can't even get a napkin because they keep them behind the counter.

For starters, the ice cream fell on the ground and they put it back in the container. Another thing is, I have been here for 1 hour and I have not gotten my ice cream. Never coming back again. read more

Cold Stone Creamery - Slow workers not doing there job - Ice Cream & Frozen Yogurt Near Me - Stuart, Florida

This place has gotten nasty. We won't be returning til they do some deep cleaning. Disappointing as we really like their concept.

Yuk. Horrible noise from refrigerators. Tasteless ice cream with sugary mix-in. One employee, trying hard. No heart and soul to this place. read more

I can't even rate this -have been there about 5 times in the last 3 months-every single time -the wait is ridiculous-and reason being is that the staff is busy doing on line orders-door dash,delivery dudes,etc and not waiting on the in person paying customers in front of them - addresses the pawnee and he has no reason for this to be happening. it's not right and i'm done with this place!! read more

The ice cream is creamy and delicious and I like all the toppings that can be mixed in, mostly the fudge and nuts and caramel. The employees are friendly. It's a bit pricey, but most ice cream places are. I like the location because you can sit outside and enjoy your treat. read more

Went in with four people, one diabetic. The server was very patient and helpful while allof us tried samples of different flavors. The ice cream was very tasty. The no sugar vanilla with pecans mixed in satisfied our diabetic friend. For the chocolate lovers we had a seasonal chocolate truffle fudge with raspberries mixed in and cup of oreo mixed with dark chocolate peppermint with brownie and chocolate flakes mixed in. All were extremely satisfied. I had a mix of sweet cream and coffee ice cream with heath bar mixed in. It was like eating a frozen mocha - Carmel latte. Just what I was looking for. We did go around mid afternoon on a Thursday, so wait times could be longer at busier times. read more

Cold Stone Creamery - Conviemtly located near a five guys burger joint. - Ice Cream & Frozen Yogurt Near Me - Stuart, Florida

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One of the worst experiences yet. Waited in line for over 20 min with two girls working. A family of 4 were in front of us and one of the employees solely took care of them. They held up the entire line as the all ordered a round of ice cream for each of them...then they scarfed it down and decided to order a whole other round of ice cream and made the entire line wait. To add some even got a third round. When it was finally our time to order I asked the other employee if that was allowed and normal for customers to do and she replied that it's not but there is nothing she can do about it because it's the owners daughter. read more

Under new ownership this place is VERY DIRTY they are not taking care of it OR cleaning . I have been a customer for over 10 years and after walking in today I don't think I will be back to this location. read more

Use to be good. Must have got new owners or something. Very rude and hard to understand employees. I was trying to ask questions and he had his eyes closed the whole time as if he was falling asleep. Place looks very dirty as well. Looks like it's falling apart. read more

II like this restaurant because you can make a lot of flavors including the one I made "chocolate cool down" and you can mix with candy sprinkles even brownies so I think you should try this and this is definitely not 3 stars - this is a five star restaurant. Frank Age: 9 read more

I usually don't review but had to for the following. My wife had a BDay BOGO coupon sent to her so we decided to use it. At the register I entered the phone number and it came up for the coupon and then it had the button to submit. As normal I hit the button so that the register would get the info and I would only have to pay for one but at this location the register didn't get it. The young woman behind the register then got the manager or owner and all hell broke loose because he said if it didn't come through when I entered my phone number then I didn't have a coupon, but I already had entered it and redeemed so it wasn't going to show up again which it didn't, so he called me a liar basically and wanted me to pay full price for both unless my wife could find the email that came with it. All this time the ice cream is melting. My wife finally found the email so he was going to give it to us, but now I wanted them to remake them because the ice cream was melting all over the counter and they refused so I told them to keep them all because they have no respect for the customer or making them happy, it's all about the dollar. Avoid this place, worst Experience I have ever had for a cold stone. read more

My dad is in an Assisted Living center and the lockdown due to covid is getting to them. I was able to contact the store and the manager took the order and delivered it himself! How fantastic is that? He made my dad and his wife SO happy! He made me very happy as well. Dedication, communication and great products! Thank you. read more

I came in tonight to enjoy ice cream with my family. the employees were exceptionally nice but there was an employee with short black hair in a pony tail who had been eating ice cream behind the counter while helping get ice cream and cashing out my family and I. Very disappointed with how unprofessional she was as well as her work shirt was tide up high with her stomach out. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Stuart, Florida

Great ice cream, great staff. Loved the peanut butter cup perfection, I would recommend it.

Stopped here on a Sunday night to get ice cream. They looked closed and we could see they were cleaning the floors, but the store was open for another five minutes. So we walked in and before we could get to the counter to even look at options we were asked what we wanted. Clearly they wanted to pack up and clean up and made it known by the attitude. read more

The ice cream here was a great way to end my day! It was smooth and very rich in flavor, along with the vast array of topping to choose from, in which are infused right into the ice cream itself. read more

I brought a b1g1 coupon in. Jennifer was rude uncooperative, and just didn't want to do her job. She charges me 13 and change for 2 ice creams, when I had a valid coupon and tried to tell me the coupon applied. Which it clearly didn't because I can clearly read. I left the store and came back because of the crappy experience I had and she continued to lie saying the coupon was applied. I contacted corporate and found out she lied about the coupon I had and claimed that she offered to get me a supervisor which didn't happen. She was rude unpleasant and I'll never go back to that store. read more

The ice cream tasted old like it had been sitting there for a while and the cones were stale. Not what I would expect for a $6 ice cream. Staff was friendly though read more

The service at this place is fantastic. The cashier on shift was both polite and professional (I think his name was Bryan if you guys are curious). I have been in a wheelchair for five years and I am happy to see that you guys are wheelchair accessible. Additionally, the great service I received has given me some hope in life. read more