My wife and I came in this afternoon with our two children. The cold stone team was Hope, Sydney And Cadence. They went above and beyond for us. We came in today to get our boys their favorite ice cream and to cheer them up as we had just come from putting our dog down.
While we were placing the order my youngest started crying and I had to step out with him. My wife stayed to complete the order and pay. It was at that point she was told our order was on the house and that "we are so sorry for your loss!" My wife started crying and said "thank you!"
We come to cold stone all the time and never would ask for food to be comped. The team heard what happened and made a choice to be kind and respectful and try to cheer up a family hurting. It was thoughtful and kind and really moving.
Cadence, Sydney and hope, thank you for your act of kindness and for going above and beyond!
We will definitely be back!
Jack T read more