Pretty hard to go wrong at CSC! My daughter and i stopped in as a part of our girls day at VP. She got the cotton candy and gummy bears and i got the classic cake batter and cookie dough. So nostalgic. So good. $13+ for 2 of the small ones, but its 2025 not 2008 so I have to accept it and it was worth it for her smile. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Omaha, Nebraska

See all

I had the mint chip icecream with Oreo chunks 2 months ago and have not stopped thinking about it since!! Both flavors I tried were great--I love coldstone because the icecream is soft and just slightly melted after being mixed. Highly recommend stopping in any location! They are all the same and very consistent. read more

Cold Stone Creamery - Mint + Oreos - Ice Cream & Frozen Yogurt Near Me - Omaha, Nebraska

See all

Every time I've visited Cold Stone, I've had a great experience. The price is fair for the amount of ice cream you get. This year, I even got an ice cream cake for my birthday, and it was incredible--definitely one of the best cakes I've ever had! It was just the right amount of both cake and ice cream! read more

Worst customer service, tried to rush us even though we had 8 kids with us the ladies name is Robin and if I could I would give -5 stars. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Omaha, Nebraska

See all

Sent an incident in over a week ago via email and still have yet to hear from anyone. Called the number on the incident only to be on hold for 10 min with no answer. My experience could not have been worse. I purposely ordered from here since since they offered curbside pickup during COVID-19 precautions. Went to village point to pick up order. No designated spaces for curbside pick up. Parking at mall was packed. Figured I would then just call number it says to call when arriving and they could just run it out quick when I came back around. Called 3 times and calls went straight to answering machine. So parked, masked up and went in. Order was ready. Asked where the candles were that had been added to order for them to say "we don't have them here" but it was an option on my order. Just when I think it can't get worse, I cut into my sons birthday cake that was to be layers of devils food cake and ice cream to find they forgot to put in any layers of cake!!! Have yet to hear from corporate or this store for an apology for the inconvenience or a refund. UPDATE: I would like to add the manager did give me a call and felt terrible. I'm going to swing by after work today for a new cake to replace the incorrect one we got. For that follow up and making things right I'm giving them a higher rating. Everyone makes mistakes and we could all use a little grace during this time! read more

See all

Molly is extremely. i cant stand her rudeness. i'm a pregnant mother and she was extremely disrespectful and called me fat. it's called pregnancy cravings babe. read more

Cold Stone Creamery - cold stone - Ice Cream & Frozen Yogurt Near Me - Omaha, Nebraska

I like Cold Stone creamery as an entity. This location is pretty low key but probably getting business when the theater is showing movies. This store is well maintained and clean. There are limited places to sit so its best to order your creation and take it elsewhere. Most workers do a good job with the creations and the outcomes are very good. Parking can be an issue on regular days or nights. I would park by the theater and walk vs trying to find front row parking in front of the business. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Omaha, Nebraska

Used a gift card that was burning a hole in my pocket. Comforting experience given all the restrictions going on. 1. Staff friendly, sanitary and helpful. 2. Great use of their outside space and social distancing. 3. Oreo cookie ice cream - heaven sent. Certainly will return. read more

The manager of this store is awful. Asked over and over what my clearly marked service animal was for and to see my documentation to prove it. She then preceded to mumble under her breath that I was faking my disability and she did not want a dog in her business. After repeatedly telling her the dog was a service animal and medical alert for my seizures, she stomped off to the back of the store mumbling again that she is tried of people abusing service animals. If you are disabled or require a service animal, do not expect friendly service. read more

The short of it, I ordered a custom birthday cake and prepaid. I came back on his birthday and they hadn't made the cake "because the day before they didn't have yellow cake" I was argued with that the manager had called me, but I had no texts, calls, missed calls, or voicemails. The manager left me a giftcard for the exact price of the cake. I was never apologized to. I called the General Manager Robin that day and left my name and number and why I was calling and requested to be contacted, I wanted to give the possible benefit that she misdialed the wrong phone number or something. It has been 2 days and Robin hasn't even called me. read more

If you want a milkshake this definitely is NOT your spot. They "run out of milk" every time someone tries to order a shake. Pretty sure they just don't want to make them. Freddy's is better read more

Did not give attention to us when we were trying to get ice cream. Ice cream tasted grainy and gooey and DISGUSTING. While we were eating our ice creams they were talking bad about us. Never coming back again read more

It's a really difficult job to put food into a bag, especially when it's only 2 items, and this place definitely can't handle the task. Pick some place with a smarter staff. read more

Rude service with my kids and did not have any patience for our order. Credit card reader was not working but they mentioned nothing until we were checking out. Plus their restrooms that are in the lobby are "employee" only. Not sure who runs this place but I promise we won't be back. read more

This cold stone needs to step up the game, the staff were unresponsive when walking into the store and although the girls were standing there looking at everyone, NO ONE was helping anyone! They were stunned at all the people that arrived at one time, but they took too long to snap out of it. Finally, when the girl started making my "Strawberry Blonde" she had an overage and instead of just giving it to me she slighted me on my other topping as she did not mix it well and "threw away" the leftovers!!??? Now that is a first! I'd suggest you take your business elsewhere as these kids do not have a clue!! Horrible service and "melted" ice cream read more

Before coming here, read the reviews. I thought most of the reviews would just be from "Karen's" but no. I downloaded this app just to leave a review for this place. This location is so out of order it's honestly disgusting. Not a single table or countertop was wiped off. When I went to pay there was ice cream crusted over the counter that looked like it has been there for hours. There was 5-6 workers and only 1 helping us. The others were jacking around, one was flirting with the mall's security guards, two others were outside pushing each other around on a cart. There was at least of 6-7 people in line waiting. I will never come back. read more

If I could give them a negative number of stars it would be too good. 3 times I have ordered from Cold Stone Creamery and only once have they gotten it right. Knowing that they are insanely expensive for what you get I ordered anyway using a delivery service (another story for another time). I ordered tonight using Grubhub and I received less than half of what I ordered and even that was very poor. I basically received vanilla ice cream that was "top dressed" to look like it was mixed. I basically received about 4 scoops of ice cream for $35. I don't care how good they are when they get it right, never again. Grub hub did give me a partial refund but the fault is with Cold Stone the ultimate rip off . read more

Cold Stone is like Dairy Queen for rich people. Their gourmet ice cream is prepared and served in front of you. They also have a knack for tossing your creation in the air and catching it in the cup, which is an amazing skill to somebody like me who can't even throw a basketball into a hoop three feet away. The only problem I have is the size of the restaurant. There are only two or three tables inside, and these are usually filled with crying kids. This gives the impression this establishment is always busy. In reality, having five customers in the store feels like a Black Friday morning at Best Buy - CROWDED. For taste, five stars. For store size, three. Balances out to four stars. read more

Cold stone was always a great stop for some tasty ice cream but tonight made it clear we won't be back. I appreciated that online had an option for curbside because this location is generally small and I knew they weren't requiring masks. I placed my order and picked a 9:15 pick up time. I arrive 5 minutes early and called the number provided. No answer. I decided to wait parked out front on the curb until 9:15 assuming they'd come out. By 9:30, and 11 phone calls later, I mustered up the courage to put on my mask and go inside (this is big for me!) I pushed passed the line and stood under the order pick up sign for 5 minutes trying to get the attention of a worker. There were 3 highschool aged kids tackling the crowd ahead of them. I finally got someone's attention and they went to find the order and said it would be a minute it wasn't made. 15 minutes passed pick up, it wasn't made. So I asked if they would bring it out to my car and pointed where it was. I returned to my car to wait. At 9:50 I became more irritated and went BACK INSIDE. They handed me my order and I said that I had been waiting since 9:15 and would like a refund for my trouble. They processed it and I went to leave and they said I could not have the ice cream. I restated that at that time I had waited 45 minutes for an order that I paid for and the refund was a way of them making up for that. They did not agree and said they wouldn't "just give $15 of ice cream for free" I said it wasn't for free, it was for the fact I waited 45 minutes for a curbside order I had to come in twice. I asked for the manager and apparently I was speaking to him. He said he could offer me 10% off but I wasn't taking the ice cream for free. So I left. Without ice cream. After a near hour of my trouble. I'm shocked at the lack of customer service of this store. I was NOT looking for a handout, infact I happily paid expecting it to be out 45 minutes prior. Poor service read more

When your ice cream is served melted and softer than cheap ice cream is not acceptable! Especially in this humid heat! The waffle cone cheats you if 1/3 serving of ice cream. Not going back! There are better Cold Stone places to go to. read more

Three stars for the customer service. Please don't serve your customers stale waffle bowls. Some of us enjoy the crunch of the cone.

Delicious, homemade ice cream. You get to watch it being made right in front of you, so you know it's fresh. To get $5 off, download the TAGG app, take a picture of your receipt, upload it to the app, pick a charity for them to donate money to, and if you had spent enough you get a coupon for $5 off your next purchase. I'm not sure how much you have to spend t get the coupon though. But definitely worth trying read more

horrible service. some old lady was working and was super rude to me for no reason rolled her eyes at me and then made my shake super bad. but she made my friends normal. horrible. read more

Worst cold stone experience I've had so far. My ice cream was runny and I feel like I did not get the proper amount of ingredients or ice cream. read more

Had Cold Stone for the first time tonight. I ordered delivery through Door Dash. My order was correct which is always a good start. But I was really disappointed overall. The ice cream itself was ok, but not worth the premium price. However, what really disappointed me the most was that there was absolutely no yellow cake in my Surrender To Strawberry dish. That was the ingredient that I looked forward to the most. I can get strawberry and whipped cream and ice cream several places and even better versions than the frozen solid strawberry pucks that I had to eat around. But, it's not everywhere that you can get cake pieces mixed in ice cream. After trying Cold Stone Creamery tonight, I'm not in any hurry to have it again. read more

This place is overall a terrible experience. The staff looks unkept and makes me unappetizing as they approach me. For starters as you walk in all you hear is the workers banging their spoons on the counter, to some it may be threatening listening to this as they seem to hash out their life problems with each bang of the spoon at a time. The manager there REIKS!!! Of cigarettes. It stinks up the store and diminishes what little of an appetite i have. Now that I've ordered my ice cream I need a lid so I can devour my goodies in a better setting. After watching her sloppily throw my cream and candy together, she proceeds to mix my icecream with the dirty scraper she pulled out of other people gunk. As the manager hands me my lid, I get a glimpse of her finger nails, the nail itself was yellowing and the dirt underneath her nails is holding itself back from dropping into my lid, as she had no gloves on. holding myself back from vomiting I leave a pitty $3 tip. For the love of god I hope she puts that $3 into piecing herself together. Maybe use it to buy some soap and wash your god damn hands. 1 star is a generous rating if I could I would leave a 1/2 star. read more

This location is the worst of worst for customer service and wait time to make payment. Visited it lot of times and never had good experience, too long lines and the reason is the payment system! I gave order for 2 ice creams and 10 gift cards, made payment and the machine was not working to give the gift cards. Was asked to wait and 40 mins later in spite of repeated requests they didn't give me my gift cards. So I asked to refund and they said they can't issue refund for gift cards which have not even been issued! Finally the manager came and offered me to comeback this morning and that he will keep them ready and give me $5 token gift! Went this morning got the cards and was not given the token gift. On asking was told that it was never said! Coming to the products (ice creams!) I would give a 3 star. They are not great, but they are not worst either. The toppings and mixture combination will make the customer satisfied as one of them will be OK! Hopping that they choose one that they like! Location and lack of competition is to their advantage otherwise I wouldn't go there. P.S this is one of the very few corporate that still needs us to print coupons! read more

My sisters and I went in at around 9:50 and they were very rude, and walked us out even though they were still serving other people. Rude staff. read more

Overall, good service and good icecream. They can cheap out on toppings even when asking and paying for extra. When they do not go cheap I always leave a tip hoping it will change to always being a good amount. Also, use the check in deal, they can upgrade it. read more

So disappointing:/ haven't had cold stone in years and now remember why. The waffle cone was harder than a rock, it took about 15 mins to order because the worker was on the phone complaining about their blondo store not being open, and to "make up" for the poor service, the employee literally threw a half full punch card at us. That will remain on the floor where it landed. So rude and unprofessional. read more

One of the best ice cream places in Omaha. I've gone there for years. The prices can sometimes be on the higher side but it's worth it I'd say. read more