Even if you were to choose a flavor w/o any additions you would find the ice cream is top shelf! When I get ice cream, I want the best - quality over quantity for me. This place offers custom flavors and it is delicious. read more

Drove across town for my favorite shake waited in line to find out blended is broken .

I had the sweet cream & banana ice cream mixed together with some pecans added to it. Service was not the best but the ice cream is always soooo good! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

Amazing flavors create your own mix, enjoy there in a comfortable sitting the attendant was really nice and explained us the different options. Thanks read more

Went there today and waited 20 min in line. Not that big of a deal. Tell me why the stone isn't even cold anymore?? Is it broken? We got three love its and they were already melted. Ice cream all over the cup and made a mess. I asked for all three with lids. Not sure I'll be coming back. Haven't been to this location since moving here 4 years ago but not sure of these are the correct standards. Staff was friendly and kind. I did like that she moved door dashers over so we could pay and enjoy our melted ice cream. read more

Great service everyone was very friendly and helpful. Ice cream is always great and their mango banana smoothie was on point.

When I walked into this ice cream place I got hit in the face with a stench of SPOILED MILK. I don't know if any of the ice cream is spoiled or what but it feels and smells so unsanitary. Dust EVERYWHERE. Does anyone clean the fan?! This place looks like it's never seen a dish rag or a mop before. Can't forget about the LITERAL ROACHES THE CRAWLED FROM THE BACK WALL. Something needs to be done ASAP or they need to be shut down. read more

This is a great Cold Stone Creamery location. The service and ice cream is amazing. I recommend this location. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

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This is Sophia and her coworker! Both girls were very friendly! They were left by their self on a very busy Friday night. They had customers out the door and mobile orders galore. They manage to check people out, scoop ice cream and fulfill the mobile orders. These girl kept a smile on their face. The manger should have been there helping them or at least made sure they had enough employees to cover the busy shift. These girls deserve a raise!!! read more

Cold Stone Creamery - customers waiting at counter - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

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I love cold stone, I always have. It's a staple spot to take your family for a treat. It's a little pricey but it's sooo good! They're always busy, the shop is small but it works for an ice cream and dessert shop. Usually the service is good and there's plenty of staff to help you. It's chilly inside but it makes it worth it! Do try if you haven't. read more

Cold stone on a hot day? Why yes! It was 106 degrees to be exact this really hit the spot. I want to thank the wonderful employees who made this experience very enjoyable. Also, for taking all the necessary precautions during these Covid-19 times. The location was cleaned spotless and they practice social distancing inside. read more

Cold Stone Creamery - Birthday Cake everything. - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

I only eat one dessert a week and I come into this poor establishment and there's no AC. Tell my why I almost start sweating in the beginning of march?! Another complaint is that it smelt musty AS HELL. My friend had gotten the cake batter specialty to then be given only the cake batter ice with no toppings. Then when I received my ice cream it looked like it had been melted already. Probably because of how warm it was in there. I had also gotten the cone bowl and my cone was burnt. The only reason it gets even one star is because it was a fun bonding moment with my friend. I hope no one steps on the ice cream I through out in the parking lot because it was so bad I couldn't finish! read more

Cold Stone Creamery - a spoon of melted butter - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

We weren't sure if this establishment was open because of the dim lights inside. The employees were helpful. Unfortunately I noticed one active roach crawling on the floor next to a dead roach on its back. I informed the two employees that they were on duty and unfortunately they confirmed they have seen them also. I suggested to let their manager know that customers seen them. A deep cleaning is highly needed for this location. read more

This place needs a face lift bad. Shop is in bad shape. Broken tiles. Dirty. Faded banners. In need of deep cleaning bad! Employees are super. It's long over due! Day we went no waffle cones and ice was soft. Not a great experience read more

Short line took forever. I told the employee the exact dessert I wanted that was listed on the menu and she looked at me and asked what it was. I was confused if I was supposed to tell her the ingredients. Barely any toppings when I got it. Even with an hour till close they were loudly complaining about customers coming into the store. The employee exclaimed "Oh my god" as three people walked in. Someone joked they should lock the door. Anyway it was also dirty. Never been before wouldn't go again. read more

Our service was great!! It was a fun experience! We had two young helpful servers and the young man was a character!! He was able to toss the ice cream ball way up in the air and catch it in the cup no problem! My oldest son and I were so happy that they had the brownie and cookie sundaes! In California....or at least all the cold stones near us took them off the menu sadly! So we were not only happy to see them on the menu, and super pleased with our sweet treats! Hubby and our daughter got their favs, our youngest got his usual shake and the reason why this location is getting a 4...is due to absolute unfortunate events...a hair in my middle boys sundae! The server had her hair up in her hat so we are not sure how it happened, but it was in there....not like it was mine or my daughter's?! I felt so badly! He was so sad! Said he enjoyed it until that happened!! read more

My daughter placed an online order for a cake and two pints of of ice cream. The order was placed three days in advance for a noon pickup on a Wednesday. When I arrived at the store just after 12:00 I was told the cake and ice cream was not ready and it would be done in a few minutes. So I sat down and waited. A little over half an hour later some people came in wanting to order ice cream and when the girl came out to help them I ask how longer and she told me it was almost finished and got ready to help the other people who had just walked in at which point I told her she needed to finish my order (which had already been paid for) before helping other customers... at that point she rolled her eyes at me and went back in the back to work on finishing my order. After about another 15-20 minutes she finally finished our order (which she gave me in a closed box without showing me). I asked her why our order wasn't ready when I arrived at the scheduled pickup time and I had to wait almost an hour (making me late). She told me It was because they had a large amount of cake orders for pick up at the same time.... I'm fairly sure that was a lie since it was noon on Wednesday (noon is when they open)... not exactly a busy party time, not to mention not one single other person came in during that hour to pick up a cake. Then when I went out I checked the cake to find the worst decorated cake I have ever seen and the ice cream of the cake melting (probably because it had been sitting out for so long). This girl quite clearly had virtually no experience at cake making and decorating and should not have been left there alone to do the work. There should have been a manager or Franchise owner there helping to get the cake orders done. read more

Cold Stone Creamery - The cake that was made - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

We stopped by coldstone on a whim, and I was extremely disappointed. The ice cream has an artificial gummy texture. It's not creamy. Honestly it seems more like craft glue. The best part is the mixed in toppings, of which none are made in house. (oreos, name bank candies, not-so-fresh fruit) The only reason this is not a one star review is because the girl working behind the counter was so nice. I trashed my strange, sticky ice cream and went somewhere else. Also, it was $4 for the smallest size with two toppings. I won't be back. read more

Hard to mess up the ice cream. But, for the love of Pete, what is that smell???? When you walk in you are immediately slapped in the face with the smell of something rotting. I had to wait outside. read more

Ordered 2 ice cream specialties through Door Dash. Received only 1 and it was a store error, not Door Dash. I called to ask for a help at 7:15 pm on August 8, 2023 and the female answering the phone could not have cared any less. She didn't apologize or attempt to make things right. She was extremely rude and dismissive. No wonder this store has 3.3 stars. read more

The shop was really busy. The staff was not very friendly. Not rude just pre occupied with work. The ice cream was melting in the original container before it was scooped. We were handed a completed concoction with ice cream and caramel dripping over the side and no napkins. I could have drank my ice cream through a straw. We went later at night. The shop was unkept. read more

Out of almost everything we wanted. How can they be out of chocolate!? Cashier was absolutely stupid and could not understand I wanted a receipt for my daughter's cone. Slow service as two employees play around flirting with each other leaving a third employee to make the cones. We were not the only ones to leave empty handed. Be ware of this location. read more

Cold Stone Creamery - Everyone waiting for one employee. - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

So today being hot as the devil himself a coworker and I happened to order Chinese food next door to Coldstone and decided we wanted Coldstone as well. Get in the store no one is at the counter and after a couple of minutes a guy comes from the back and takes our order. I order a blueberry banana smoothie my coworker orders a strawberry mango smoothie. Guy goes back in the back to wash the blender after a couple more minutes comes back and goes back to wash another blender. Then he proceeds to go back in the back again to come back to tell us there aren't any bananas. OK, I switch to the mango strawberry smoothie. He goes back in the back yet again for mango stuff and then begins to make the smoothies. Halfway through he puts everything in one blender and blends it and then pours into the cups. It only fills one to the top and the other halfway. By now, there is another lady who has been waiting at least 10 minutes, I've sent my coworker next door to get our food because our break at this point is fast dwindling away.And we look up and here comes another person from the back. Didn't even know anyone else was in the store this whole time. He makes more smoothie pours it in the cups, we pay and exit. Get back to work with about 2 minutes to spare. Mind you, we are only about 3-4 minutes from the store. We start to drink the smoothies and discover The smoothies are one quarter chunks of ice cubes. Big non blended cubes of ice. Now we are a bit pissed. 20 minutes to get the darn things and they aren't even blended properly. We call the store and the person that came from the back? Guess what she was the manager. And what we're told is because we got the product there isn't anything she can do but speak to the guy who made them and make sure the next time he blends them all the way..Wait....what? 20 minutes and $13 for smoothies that aren't even smooth and that's all? No, Sorry, if you come back we can comp you or next time it's on us, nothing. And when we ask for a higher up we are told there isn't one because that store is a franchisee and no district manager or anybody else we can speak to. Managers name is Makayla we did get that much out of her, but that's about it. For $5.75 a piece, I'm pretty ticked off. For a total of $13.78 and each smoothie had about a quarter to a third of nothing but chunks of ice cubes instead of blended smoothie? Yea. Won't be going to this location again for ice cream, smoothies or none of that. Ms. Makayla's attitude was very nonchalant and very unprofessional at best. The service itself was slow and shoddy. I feel bad for the guy actually making the smoothies, he did his best, I guess. read more

The menu board said build your own and when I started to place my order I was told I could not do that so the limited what you can do on build your own and not tell you on the board read more

Cold Stone is really good. This location isn't as clean as their other locations though. A little grimy. One down side to Cold Stone is that they can go way overboard with the toppings. I got a "Founders Favorite" and it was way more chocolate and caramel syrup than actual ice cream. I usually tell them I'd like a little less toppings, amount wise, than what they normally put in. That usually does the trick. I like that they have good combos on the menu, that way I don't have to rack my brain of a good combination to custom order. read more

Cold Stone Creamery - Founder's Favorite. - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

Place was really good and fast the atmosphere was real welcoming. I hade the cookies and cream read more

Cold Stone Creamery - Just trying this place out Cookies & Creamery - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

My family and I had a good time. The staff was friendly and helpful. Ice cream was smooth and creamy. Toppings were fresh. A little pricey for ice cream, but, still liked it. read more

Didn't even give us the right order. My husband took it to go, and didn't check it until we got back to the hotel, but we ordered one of the signature ones they sell that has chocolate, peanut butter, and Oreos in it, and they sent ice cream with toffee, almonds, and caramel. Seems like from what he said the workers were nice enough, but c'mon I was really looking forward to what I ordered! :( read more

Great place love the flavors polite and prompt lots to choose from come get some all is good

The ice cream here is phenomenal. What I like about Cold Stone is that they have one of my favorite add-ins. This add-in is Graham Cracker pie crust. When added to a Strawberry Blonde signature ice cream treat is is over the top good. Other than that the staff is friendly and will do a shout out for you if you leave a tip. read more

I was excited to try this place since I've had it in California. The ice cream was great but presentation wise not too great for an Instagram pic of my ice cream. The bowl come I got tasted real stale like they have had it here for days. It did not taste fresh at all the coffee lovers mix I got was the same so I definitely enjoyed that but I am not impressed. I drove over 30 min to get a taste of home n this was not the best but still a great chain for ice cream flavors read more

Cold Stone Creamery - Coffee lovers - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

If you want to find the best customer service go to this store! The owner was the best and made our dreams come true best ice cream around.

I bought a groupon for two free like it build your owns, paid for the ice cream already through the group-on. Went to check out and the voucher wouldn't work. So the employee called the OWNER and talked to me and said the groupon is for dine in only which then I told him and I showed the employee the voucher where is said " dine in or take out" then he proceeds to say it's expired which i again showed them the expiration date November 1 2020 all of this. Just for him to say they don't except groupon. If they didn't accept it why didn't him Or her tell me at the beginning. He was so rude on the phone and the employee was having an attitude because the voucher wouldn't work. Saying " fuck" bc she was annoyed. I think the situation could have been handled better. But I definitely will not be returning to this place. I only went there because I already paid for it. read more

Went into the store and immediately told lady behind the counter I had a Groupon. She said ok. Went to the register and she said she could not accept after she called her boss on the phone to ask how to put code in register. I was buying four "like it" cups. She ended up charging me for two and I went back on Groupon website and returned them. I will never go back to this store. Also, they were not wearing masks not gloves. This was end o April. read more

I love this place. I haven't been there in years and it still is good. First time I been to that location and it won't be the last. I had the got to have it and it's still the SHIT!!!!!! Cuz I got to have it!!!!!! read more

I feel in love with Cold Stone when I lived in California. My boyfriend wanted ice cream tonight but I was tired of the other local chains around here. We drove over 20 minutes to come to coldstone for something different. There were three employees in the store. We waited over 10 minutes for somebody to help us and two men behind us waited even longer. Two employees felt like it was more important to mess with the posters on the windows then to help the customers. This was my boyfriend's first time here in his first impression. It really doesn't matter how it tasted at this point. We won't waist our time or money since the employees can't be bothered to help us. read more

the young kids that work in there are so sweet! be sure and tip them as they don't make much but work so hard! very proud of them they gave us good laughs read more

First of who doesn't like ice cream? Place is clean, employees friendly both times we went. They tend the keep the place quit cold inside almost to the point that it's uncomfortable. Cashier had problems using ATM machine as he didn't realize that card had chip, lol. But for the most part our visit was enjoyable. read more

The worst customer service ever!!! I placed an online order, only to get home and it was incorrect...I called about resolving my issue and all they wanted to do is give me another cake...but, all I really wanted to do was have the cake that I originally ordered...How do you mess up on an online order when the instructions are clearly on a screen to follow?! The manager/ owner couldn't speak clear English and he hung up on me...Professional, right?! Stay away from this place!!! The owner is greedy and very dishonest!!! read more

I love Cold Stone. Always have and always will. Ice cream (besides Braums) is hard to come by in OKC so whenever I'm near this place, I always make a stop. read more