Coldstone is wonderful, the choices are numerous. The staff is so nice and kind, but there was a woman customer that came in and was trashy and was rude to the staff. The staff handled it great. I think it was the woman who goes around making up stories and reviews to get free food and etc. read more

The best milkshakes & ice cream options in the area, with a very friendly staff to boot (Lauren & Lily). Highly recommend

Had hair in my ice cream , maybe workers should be wearing hats or hair nets. It's gross for someone to find food in their ice cream it ruins the entire dish. read more

Evie the manager here is TheBomb.com. We originally ordered through DoorDash and we were missing one of our ice creams. Evie took extra special care of us and made us 3 Gotta Have It's! Ice cream for days - thank you Evie. Your smile and customer service is top notch - we appreciate you! read more

Went to this location the business hours online are 11am-10pm Sunday -Thursday however when I got there at 9:30pm last night the open light was already off and doors were locked! Very disappointing! read more

I don't ever write bad reviews, this is my very first one. Today I went to Cold Stone with my husband and daughter. We have gone many times before and always enjoyed our over priced ice cream. I always like to have a cup of water with my ice cream and they've always given one when I've asked. They sell Dasani there but it is gross so I prefer tap water. Anyway, today the woman said she wasn't allowed to give water and I had to buy it bottled. I said I've always had a water cup from there with my ice cream and she said "I'm not sure about that" (wtf?? was she questioning me??) and then her coworker said to her "they're allowed to have water" and she said "I was told to never give water" and the other lady just glared at her so then she says "I'll do it this time" (this time? really? What about the 20+ times I've been there before and it's never been an issue?)... So then we get to the register and my daughter and husband both asked for water too (not hearing my conversation that I just had with her) and she was not happy about it...and then she brought us the smallest cups that exist on this planet. You better believe I made her refill mine more than once too. Oh and to top it off, I texted someone I know who works there to tell her about it. She said that the woman was being rude and that isn't the policy at all. Then told me she just quit working there because he health code violations grossed her out... read more

Cold Stone Creamery - Look at that big water cup. - Ice Cream & Frozen Yogurt Near Me - Mishawaka, Indiana

If I could a could give a 0 star rating, then I would!! This place is down right nasty, and had the worst service I have ever received in my life! I called several times to simply ask a question! I went back up to the window to check the hours multiple times and researched it online multiple times as well. The door was locked but I could clearly see THREE WORKERS INSIDE!! I WILL NEVER COME HERE AGAIN. I was ignored and hung up on when they actually answered the phone FIFTY FIVE MINUTES LATER. I will continue to share my story, and I will make sure no one EATS HERE AGAIN. read more

This is the reason why I love the place is because the ice cream is soooooo good. I had the ice cream there and I was speechless the the every thing was good. I can't remember what I had on it because I had it last summer. Lol read more

Yummy! Great ice cream and greater toppings! Recommend the peanut butter cup signature. Came in to try with gift cards we won, despite other crazy reviews it's a nice and clean place. read more

I'm very disappointed with this Coldstone location... We waited an hour in line and when we finally got our ice cream and got up to the counter to pay, the woman overcharged us. When we asked about it she snobbishly shrugged her shoulders and said, "I don't know I just work here" and walked away. Clearly there is no regard for customer satisfaction, very upsetting. read more

This is a good high quality ice cream, and this location doesn't seem to differ from the many other Cold Stone Creamery's out there. Best bet is to pick one of the many flavor combinations, and customize if you feel the need. All the sizes are bigger then you think... recommend just getting the "Like It" size. Always get the chocolate dipped waffle bowl. Soooooo good! read more

The ice cream was delicious although I didn't get a waffle bowl , hot fudge or anything that was listed in the description. And I paid 14.00 dollars for about two scoops of ice cream. read more

Good place to stay during a very warm weather. Had the cheesecake factory and it was good.

The product is amazing, but the service is not! Decided to take my wife and children, but we were treated like we were an annoyance. Team member decided to roll his eyes and mumble under his breath the whole time an order was trying to be placed. We will choose other ice cream spots for family outings read more

UPDATE YOUR HOURS, COLDSTONE! This is the second or third time now that we've been turned away because the hours listed on Google and here on yelp are inaccurate. When we go to Coldstone, usually it's after we eat and then shop, so we tend to go fairly late. The hours listed online say they're open until 10 but we were there at 9:15 and they were closed. The sign on the door has the correct hours, but that's not really helpful once I've already gotten there just after closing. This is very frustrating, especially since we don't make the trip up there often and had a birthday deal this time. Apart from that, the ice cream is very good (when we can get it). Another reviewer mentioned the "chincy" (small) portions, but you have to understand, this is rich, very filling ice cream. You don't need the portion size of a large DQ blizzard to fill you up. We usually get the smallest or middle size, and the middle one is almost always too much. The ice cream gets 5 stars. Sevice isn't bad, but can be a bit slow at times, though you can see the workers working, so they're usually not slow for lack of effort. Usually takes 5-10 minutes before we can sit down with our ice cream. EDIT: Cold Stone reached out to me and said they are now taking action to change the hours online. I also noticed since writing this review that the correct hours are listed on the Cold Stone website when you look up the location, though I almost missed the hours entirely even when looking for them (when viewing on a laptop). read more

The ice cream is great but the service is TERRIBLE!! Today, like many other days, they were terribly understaffed. They had two people working and we waited in line for an HOUR! Instead of helping an entire family, to get them through the line, one employee get the ice cream for a group, so the other employee can help people waiting in line BEHIND them. So this way, people who waited less time can get through the line faster than those who have waited longer. The employees they had working today were VERY slow. read more

I came to this location a few months ago, and somebody walked in with a dog. I know that it is a health code violation to bring an animal into a place that serves food, so I informed the cashier about it. She acted as if she did not know what to do, and said nothing to the other customer. I even followed up with the corporate office, who never responded to my complaint. If they can't even follow the law, what else are they doing in the kitchen?! read more

Coldstone has some of the best ice cream ever. I'm not really a huge ice cream person, so that means when I do eat ice cream.... it better be good!!! Coldstone creamery has great options when it comes to the flavors of their ice cream, and what makes their ice cream stand out is how rich and flavorful their ice cream is. Other ice cream places serve icey, bland ice cream that tastes extremely generic. But not coldstone creamery!! One feature I love on my ice cream is toppings, and even their toppings are great, and compliments the ice cream. I always get the birthday cake ice cream with brownie chunks on a chocolate dipped waffle cone with sprinkles when I go. Coldstone's waffle cones are just a awesome as their ice cream. Yummmmm!!! But I just wish Coldstone had an actual patio or somewhere outside to sit and relax on. Because every time I go inside it's freezing cold in the shop!!!! And too cold to eat my ice cream inside there. Unless it's 90+ degrees outside, then a person wouldn't mind the cold temp inside. But I love their ice cream! And Coldstone is my go-to place for ice cream! read more

Cold Stone Creamery - Mmmmm.....cake batter ice cream with brownie bites on a waffle cone. Yummmmmy! - Ice Cream & Frozen Yogurt Near Me - Mishawaka, Indiana

I only come on Yelp to write good reviews but for the second time in a ROW I have left cold stone while standing in line with only 3 people ahead of me and still had not been served in over 20 minutes. Workers are very slow, shy, and do not show good customer service. I am very disappointed because Coldstone is my favorite ice cream place and I cannot enjoy my experience. read more

I had a dream the other night that I went here and got my usual (coffee ice cream, choco chip cookie dough, roasted almonds, fudge, whip). I know it was a dream cause I haven't been able to get my usual in months. Every time I go in they are out of stock of something. i.e. half the mix-ins/flavors that they offer. Also not a fan of the chocolate chip cookie dough bites. Much preferred the actual cookie dough. Too bad cause no other ice cream place in the area compares...or used to compare. Too expensive for not getting what I want. read more

Just another overpriced business that i doubt will be in business much longer. I had a gift card for 20$ a while back and took wife and 2 kids there. Spent 17$ on 4 basic sundaes..nothing fancy. Just one scoop sundaes that you can get at mcdonalds for 1$. Left there wanting to go get more cause there chincy on there servings and very expensive! read more

This is a poorly run location. I love ice cream and I love Coldstone. But when it's Friday night and there's a line out the door, you don't have one person dedicated to making waffle cones that no one is ordering. There should be more than one worker scooping icecream when there's 4 of you working. I won't be back. read more

Yelp shows hours as closes at 10:30. Store sign shows 10. Entered on a Saturday night at 9:50pm and staff had already shut down everything and wouldn't serve. read more

Terrible customer service every time we visit. Dirty nasty floors! Nasty tables, yet everyone behind the counter huddles and talks!

We came in about a 10 minutes before they closed (on 3/18/16) and the experience was wonderful! We waited for a while in line, but when we got to the front the four girls (that had been constantly working since we got there) were still very happy and willing to help us even though it was after closing by the time we got to the front. The ice cream was amazing and even though they were out of some things they made due (subbing a crunched up waffle cone for a bowl). These ladies made the experience truly joyful and we we will definitely be back! read more

This location is now CLOSED as of November 26 due to economic crisis (so says the sign on their door). My husband and I went there today after dinner and were sad to see the notice. read more

If you like paying an inordinate amount for simple ice cream with toppings mixed in, then this is the place for you. Ice cream is fine. Nothing to write home about. read more

Great staff, clean place and obviously awesome ice cream.

Walked in found 26 people waiting in line and 2 people serving . waited 10 minutes, the line never moved. There were 6 more people that came in behind us . We gave up and left. It would have taken over an hour just to get to the counter. 2 more people walked out behind us after they grew tired of waiting. Very very poor service. Will never go there again. read more

Saturday night and you have two young girls working ...REALLY? I've been here a total of 22 minutes and you've had seven people walk out---now 9. seems to be the case every time I'm here. Poor management. read more